Woolwine Ford - Service Center

Prompt, professional, and courteous service. Some logistics issues with distributor but Jared ultimately resolved them to satisfaction. Some logistics issues with distributor but Jared ultimately resolved them to satisfaction. More

Courteous Professional Timely service Clean waiting room Knowledgeable staff Quiet atmosphere Comfortable temperature Helpful staff room Knowledgeable staff Quiet atmosphere Comfortable temperature Helpful staff More

As always the service staff was awesome! ! They informed me about what was happening with my truck and exactly how long it would take. ! They informed me about what was happening with my truck and exactly how long it would take. More

I had an issue… after one phone call, I was told to head to Woolwine. The two employees I had direct contact with were Cole and Heather. Both were so very nice & friendly and my issue was dealt with immedia to Woolwine. The two employees I had direct contact with were Cole and Heather. Both were so very nice & friendly and my issue was dealt with immediately. Thank you Woolwine for your help, and thanks to Cole & Heather… y’all are awesome! More

They were courteous, efficient and timely with the repair. Although it took months to get the part, once they received it they affected the prepare with great haste and returned my vehicle back to me repair. Although it took months to get the part, once they received it they affected the prepare with great haste and returned my vehicle back to me in a timely manner which was greatly appreciated. The fact that they couldn't get the part was not their fault and I understand that; that was a matter of supply issues. More

Always professional and informative. The employees are always so nice and do a wonderful job. The employees are always so nice and do a wonderful job. More

When a Powertrain Malfunction notice appeared on my screen of my 2023 Explorer (with only 15,000 miles) I was not very happy. I was leaving on vacation in 2 days. I call my salesman Don and he contac screen of my 2023 Explorer (with only 15,000 miles) I was not very happy. I was leaving on vacation in 2 days. I call my salesman Don and he contacted the services department and they were able to service my Explorer the same day. Heather in the service department was very helpful in getting a loaner car and commutating with me. Service Department was great. Thanks goodness it was an easy fix. More

As always, fast and friendly. But y’all take time to answer questions. Nice. And I like the new chairs and seating arrangement — feels more like hanging out than waiting. (Hmm, th But y’all take time to answer questions. Nice. And I like the new chairs and seating arrangement — feels more like hanging out than waiting. (Hmm, that’s got some possibilities…) More

From the moment that we bought our tremor to the oil changes EVERBODY has been super friendly and respectful!! Will be buying another vehicle soon for. Woolwine changes EVERBODY has been super friendly and respectful!! Will be buying another vehicle soon for. Woolwine More