Woolwine Chrysler Dodge Jeep RAM - Service Center

I went to the dealership on Thursday with an engine malfunction light on. I didn't have an appointment and they went above and beyond to help me. malfunction light on. I didn't have an appointment and they went above and beyond to help me. More

I took my 2018 Chrysler Pacifica for service on Wednesday 19 June 2024 because the check engine light was on. I did not hear anything by Friday and talked to the service advisor Darren to check on the statu 19 June 2024 because the check engine light was on. I did not hear anything by Friday and talked to the service advisor Darren to check on the status. He told me they had not gotten to it and he would let me know something next week. The following week I did not hear anything so I called for an update and again there was no status. I purchased an extended warranty from a company that Woolwine recommended. One issue was not covered so I did not worry about it. The other issued regarding the check engine light diagnostic was that the problem was with the cylinder head and they needed to break down the engine. The extended warranty company requested my maintenance records an pictures before they would determine whether it was covered. I called again a couple of time that week to find out the status. I was told by Darren that had not gotten to breaking down the engine to take the pictures and send them in. I asked about a loaner and he said they had none available. This went on for over three weeks, me calling the extended warranty company and them telling me they had not received what they needed to make a determination on whether the repair was covered. Darren continued to tell me how many other customers he had ahead of my vehicle. He accused me of calling all the time as if that was the reason they had not gotten to my Pacifica. Once again I asked about a loan and was told, they had none. Darren told me I could always come and get my vehicle and take it somewhere else. By the second week of July the information was supposedly sent in, but they had not received it. This went on for too long. Finally the warranty folks had what they needed and then, they had to send an inspector out which would take another 48 to 72 hours to visually inspect the problem. When it was all said and done, the cylinder head was covered but not the other items required to fix the problem. Since the issue was not covered, I ended up paying over $4000.00 to repair my vehicle, and they ordered the parts. During the week of 22 July we went in to check the status of the repair. The service advisor we had dealt with was at lunch so they pulled up the record and saw that the car had been there since 19 June. At that point, I was given a loaner to drive until my vehicle was ready. By Friday it was ready. I purchased 4 vehicles from them, and even referred a family friend who lived in Alabama who came to Mississippi to purchase a vehicle from Woolwine. I had always been a loyal customer, but I had serious concerns about returning to them after this incident. I feel that I was not given the consideration that other customers were given. To be without any means of transportation for a little over 5 weeks is very disruptive and inconvenient. I had to depend on other people for a ride and take care of my personal business. I am quite disappointed with the level of service I received and the lack of communication and feedback that caused me to be a nuisance to the service department. More

Darren in the service department took good care of me and my vehicle. Could not have asked for better service. my vehicle. Could not have asked for better service. More

I received excellent service and will definitely be recommending others to also use woolwine Didge Jeep Ram for all their needs! recommending others to also use woolwine Didge Jeep Ram for all their needs! More

Dealt with my recall and oil change in a very timely manner. Explained all they did when I picked up my vehicle. Called me as soon as they were finished. Very nice people and good service. manner. Explained all they did when I picked up my vehicle. Called me as soon as they were finished. Very nice people and good service. More

You are treated like family! You are acknowledged with a smile when enter the service area! You are acknowledged with a smile when enter the service area! More

Great service. Fast and friendly. Highly recommend. Daren, and the entire crew here are the best hands down service providers I have dealt with. Fast and friendly. Highly recommend. Daren, and the entire crew here are the best hands down service providers I have dealt with. More

Woolwine CDJR is one of the premier dealerships in MS. They take pride in customer satisfaction and will treat you like they want to be treated. They take pride in customer satisfaction and will treat you like they want to be treated. More

A service appointment was easy to schedule with Sara. I got there early and was well received by Darren, my service representative. My issue was handled relatively quickly. I was pleased with the profess I got there early and was well received by Darren, my service representative. My issue was handled relatively quickly. I was pleased with the professionalism, along with nice waiting area with wifi and refreshments. Both Sara and Darren are to be complimented for their excellent people skills. More