Woody Buick GMC of Naperville - Service Center

Horrible Service Department What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not f What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed! Rude - What their service writers are to you when you bring your car back with the same problem. Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up. Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me. God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car! Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly. Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner…. Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!! More

Exceeded my expectations! I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had in the last 20 years... Keep up the good work Woody!! More

Sales and Service under Woody is amazing! We love the new Buick Enclave that we bought last year from Woody. The new and improved service procedures that Woody has implemented have made visit We love the new Buick Enclave that we bought last year from Woody. The new and improved service procedures that Woody has implemented have made visiting his dealership a breeze. After an accident with "Pearl", Woody's team took all of the stress out of getting it repaired. We cannot thank them enough for going above and beyond. We highly recommend purchasing a car at Woody's Buick in Naperville. Ray and Barbara Herr Naperville More

This dealership has served my family for 25 years when we purchase our first Pontiac's from Mr Van Iten and company... The dealership is Naperville family owned and managed... You can almost always find a f purchase our first Pontiac's from Mr Van Iten and company... The dealership is Naperville family owned and managed... You can almost always find a family member to not only greet you but help in any way needed... The service department is staffed with experienced service writers and good mechanics,,,, and i always take my cars there as needed... In fact i have recommended Village to a number of friends who eventually bought cars there.... A truly good business to do business with!! More

Very pleased with my recent Service visit. Had an issue with my 2010 Buick Lacrosse not starting intermittently. Although they are a very busy location, Scott was able to get me in without an appointment, with my 2010 Buick Lacrosse not starting intermittently. Although they are a very busy location, Scott was able to get me in without an appointment, provide me with transportation, and keep me updated with the progress of my work. Besides being very friendly, and professional he was very accomodating and thoroughly explained all of the work with my relatively new vehicle. I've been very pleased with Village over the years (have purchased several Pontiacs from their when they used to sell them) but this just re-affirms my decision in dealers. I reccomend them to any one asking, and Scott deserves a pat on the back for excellent service in an age when its not always easy to find! Bravo! More