Woody Buick GMC of Naperville

After rating Mark & Jeff with exceptional service to my husband & I... I wanted to add that after the dealership had closed and we were all done with our paperwork... Mark was walking us out and made s my husband & I... I wanted to add that after the dealership had closed and we were all done with our paperwork... Mark was walking us out and made sure we were comfortable. Being a deaf couple.. I asked him about the ONSTAR service and how it would work if we can not HEAR. He took his time and called ONSTAR from our new car and helped us get started. He told me to come back the next day-- they will be installing a TTY device specifically for ONSTAR service and we can read and type back with the device. I can not tell you how much I appreciate Mark taking the time to do that for us! I am so looking forward to being able to have that and not feel at a loss just because we can not hear!! NO other dealer has ever taken the time to help us with something like that. Mark, THANK YOU! We truly feel blessed to know that we have someone we can count on in the vehicle industry! We absolutely LOVE our new TERRAIN!!!!! Sincerely, Donna and Paul Kowalski More

My husband and I visited GMC Naperville on Saturday March 26th with the hope of finding a new car for myself. My husband and his family has been working with Andrew "Drew" White for around 10 years and my hu 26th with the hope of finding a new car for myself. My husband and his family has been working with Andrew "Drew" White for around 10 years and my husband had nothing but nice things to say about Drew on the ride to the dealership. We went in looking at either a Acadia or a Terrain, after realizing that the Acadia really wasn't what we were looking for Drew let us test drive a Terrain and we absolutely fell in love with it. From the moment I met Drew he made me feel like I was part of the family, I expressed to him that this would be really the first car I ever purchased for myself. I told him I was looking for a Cyber Gray Metallic color with a sun roof that was all wheel drive and had a V6 engine, Drew went out of his way to find the car which was less than a hundred miles away and went on his day off to pick the car up. If there was any negative thing I could say about our experience at GMC Naperville it had to be the issue with our trade in. We were trading in a 2007 Nissan Xterra with around 86 thousand miles and the trade in manager couldn't possibly underhand us anymore than he did. Thankfully with Drew's determination he got us a price that we were looking for. I can absolutely promise that we will be recommending Drew to our family and friends, and we will be back to see Drew in years to come when we are expanding our family. More

Sergio was GREAT! He came out to great us on a cold, rainy day and knew everything about the Acadia that we bought. He was very helpful without being pushy and I would highly recommned this dealership. rainy day and knew everything about the Acadia that we bought. He was very helpful without being pushy and I would highly recommned this dealership. Sergio was with us until the end and made sure we were happy with our purchase. More

Having been a Saturn customer since Saturn started I was at a loss of where to shop now when I needed a second vehicle. After finding a car I was interested in online I contacted Village Buick and spoke to at a loss of where to shop now when I needed a second vehicle. After finding a car I was interested in online I contacted Village Buick and spoke to Steve Procarione. He helped to get me the car I wanted at a price I was able to pay. I found the customer service and overall buying experience to be great--everyone there was very friendly. We love the car and would recommend Village Buick to others. More

Nick and Seville were very attentive, fair & honest - just what you are looking for in a salesperson. General Manager was very friendly and thanked us for our busines. We bought 2 Buick's from Nick and just what you are looking for in a salesperson. General Manager was very friendly and thanked us for our busines. We bought 2 Buick's from Nick and Seville and they did a great job. Thanks for the great job. More

My experience with Village Buick was mostly positive. I think the salesman Tom Bertic did a good job of assisting without being overbearing. He was knowledgeable and easy to do business with. I was very s think the salesman Tom Bertic did a good job of assisting without being overbearing. He was knowledgeable and easy to do business with. I was very satisfied with the price of the vehicle, as well. Since I bought the car two weeks ago, the service group has taken care of one issue that I reported and I expect that they will be equally responsive to a second issue I've encountered since driving the car, a 2009 Pontiac Vibe. All things considered, I would certainly look to Village Buick/GMC the next time anyone in my family is in the market for a new or late model used vehicle. More

I had a great experience at Village GMC Naperville. This is the second time we purchased a vehicle from them and we were extreamly satified with the level of customer care. Sergio was our sales associate a is the second time we purchased a vehicle from them and we were extreamly satified with the level of customer care. Sergio was our sales associate and he was fantastic. He bent over backwards to help us find the perfect car and price for us. He even dropped off a car for us to test drive over night to see if we liked it. I highly recommend this dealerdhip and most importantly our sales associate Sergio. He was not only friendly and patient with us but he was extreamly knowledgeable about the GMC Acadia. We are so thrilled with our car and also highly recommend the product as well as the service. Thank you Sergio for all of your help with this important purchase. Sincerely. Carolyn Rebacz More

I am usually intimidated when I buy a used car, but when I started looking I went to Rory McDermott. He made me feel at ease and was really concerned with what I wanted rather than what he wanted to sell. I started looking I went to Rory McDermott. He made me feel at ease and was really concerned with what I wanted rather than what he wanted to sell. I didn't feel the high pressure or uneasiness I felt at other dealers. I felt I could actually look and he was on my team. I am a HR Manager at another company and Rory's professionalism yet ability to be personable was impressive. I ended up buying just the car I wanted and was happy all the way from the buying to the service I received. I know this dealer will be successful with staff like Rory. Employees make the company! I will definitely shop their when I need my next new car. More

Sales: I have purchased 2 new cars from this Sales: I have purchased 2 new cars from this dealership. My first purchased was a Buick Enclave in Dec 2009; and my latest purchase in Jan 2011 wa Sales: I have purchased 2 new cars from this dealership. My first purchased was a Buick Enclave in Dec 2009; and my latest purchase in Jan 2011 was a Buick LaCrosse CXS. Working with Andrew on both transactions was a great customer experience. Andrew was very pleasant, professional, and ensured I was comfortable with the vehicle and that the vehicle met my needs before even talking about purchasing them. I wished every sales representative in the industry had this attitude and customer focus. Service Department: I have had the Enclave service a couple of times now, and the customer service in the Service department is good. They are on top of any recalls, and are able to answer any questions / concerns I have. I look forward to working with the Service department until it is time to trade these cars in (I normally drive the cars to 100K miles before I trade it in), and when the time comes to purchase a new car I will definitely be contacting Andrew! More

I had gone to a few dealers in the last few weeks looking for a new car. Sergio Jimenez was the only sales person that followed up with me to see if we were still considering the Acadia. Because of his great for a new car. Sergio Jimenez was the only sales person that followed up with me to see if we were still considering the Acadia. Because of his great customer service I leased my new car from him. He was patient with me answered all my questions, didn't pressure me and made me a deal that I could not refuse. This is a sales person and dealership that I would recommend to everyone. More