Woody Anderson Ford

Woody Anderson dealership is great to deal with. This was our first time buying from Woody Anderson and the experience was great. James and Bradley were very helpful and made the buying process easy. This was our first time buying from Woody Anderson and the experience was great. James and Bradley were very helpful and made the buying process easy. We would definitely buy from them again and recommend them to others. More

Approves, then takes back. I work as a server and so it's a little harder to prove my income so I always maintain bank statements. I went to Woody Anderson because my parents re I work as a server and so it's a little harder to prove my income so I always maintain bank statements. I went to Woody Anderson because my parents recommended them and a certain salesperson. I didn't really like how I was treated by the salesperson, he seemed to be of a good old boy mentality and only seem to talk to my step dad instead of me about my own car, and when I interrupted their conversation he put his finger in my face and said "you need to have patience". They included gap insurance without my knowledge which increased my payments. After about 35 days I realized I did not have an account number from the financing company in order to pay them. I called Woody Anderson to find out what was going on and it was through the finance department that they told me that there was an issue with Capital One. I was never informed of this issue during this entire time because apparently the finance manager was trying to correct their error. After almost 45 days, I got a call from Woody Anderson from the finance manager and was told to give back the car even though I was told I was approved. I grew upset and her only response was that "you didn't like the payment anyway." Upset, I went to Nissan where I was approved after a few hours. However Nissan informed me that Woody Anderson's finance manager had gone ahead and shot my credit a number of times to the point where I almost didn't get the car there as well. It was a horrible and unprofessional experience. I'm sure if you are somebody who has a desk job and makes very good money you will be fine but as for someone in the service industry do not bother with them. Because of them I have a bit of a higher car payment, insurance and now have to transfer my car tags...another long wait. More

Awful experience We waited an hour for someone to help us. Then when someone finally came out to talk to us we were told they do not negotiate process at all even for We waited an hour for someone to help us. Then when someone finally came out to talk to us we were told they do not negotiate process at all even for cash money. So we went somewhere else and spent even more than we werected going to spend. That's what happenshe when you provide crappy customer service. I will never be back and will never ever recommend. More

Awful dealership After I bought my car attitudes changed these guys are only in it for the sale not the relationship. The people I dealt with to try and solve a proble After I bought my car attitudes changed these guys are only in it for the sale not the relationship. The people I dealt with to try and solve a problem were rude and started interrogating me. The man I bought the car from, Adam Graves, did not make it right. More

Poor planning of service appointment I had an appointment at 8:00 in the morning to have a Ford Performance shifter installed in a 2016 Mustang. Since the install should have taken around I had an appointment at 8:00 in the morning to have a Ford Performance shifter installed in a 2016 Mustang. Since the install should have taken around three hours to complete I rented a car for the day so I would be available at any time the dealership called. I was called in the afternoon and told it might be the next day before it was completed. It is 10:00 AM the next day and I am still waiting for my car. The appointment system at this dealership is garbage. More

Poor technical service I took my 99 F150 4x4 XLT 5.4 V8 here when the ABS Warning light came on, I had already stopped at Advanced Auto Parts to get the code checked, (rear I took my 99 F150 4x4 XLT 5.4 V8 here when the ABS Warning light came on, I had already stopped at Advanced Auto Parts to get the code checked, (rear centre abs sensor failure). I thought may as well get an oil change t the same time as the truck has high mileage. After waiting for 3 hrs, the rep came and told me that there were 2 codes and COULD be the abs sensor or module, I asked how much? $230 for the sensor replacement and the module is obsolete so they can't help. At this point; I thought well if you can't take the time to diagnosis the fault and lie about the abs module being obsolete, I'll take my business else where. Short story - bought the sensor for $13 and fixed myself in under 20 minutes. More

Not satisfied I had my GM vehicle serviced (oil change) on April 22, 2016. I emphasized that it only held 4 quarts of oil, but the service advisor ensured me that t I had my GM vehicle serviced (oil change) on April 22, 2016. I emphasized that it only held 4 quarts of oil, but the service advisor ensured me that the technicians had a chart with information for that model, which I'm sure they did, but it appears it may have been incorrect. However, I was leaving to go out of town and didn't think anymore of it. When I arrived at my destination, I checked it and it was overfilled. The owners manual has a bold note emphasizing overfilling could cause engine damage. I won't be able to address it with them for a few days, but suggest in the future to check technical data more thoroughly. Jim P More

My buying experience was not but the service department bad My car buying experience was not bad my experience with the service department was very bad. I bought a used 09 ford F150 the other day, they keep it My car buying experience was not bad my experience with the service department was very bad. I bought a used 09 ford F150 the other day, they keep it for 4 days to check it out before i bought the truck. I did not have a problem with that, the problem i have is when they gave me the truck when i got the truck home i could tell the truck had not been looked at other than half heatedly washing and just changing the oil. I took the truck to Birmingham for drill and noticed a noise in the motor and i brought it back to the service department at woody and they said they would take care of the problem. Two days later they call me and give a list of things wrong with it and tell me it going to cost me 2600 dollars. Well after arguing with different people there cause i just bought it and they told me it was good to go this was only like 3 days after they sold me the truck that i had an engine problem. So i had to come out of pocket 800 dollars and i found out they only fixed part of the list they gave me the first time so needless to say my truck still has a motor noise and they should just go ahead and put another dealerships name up cause they are not any better than a shady one. More

jeff parker went the extra mile to get me a great deal plus extras like a spray in bed liner afront end leavling kit and changing the tires to more aggressive tread. roger and patsy turner plus extras like a spray in bed liner afront end leavling kit and changing the tires to more aggressive tread. roger and patsy turner More

Making Things RIght A few months ago I purchased a 2012 Jeep Wrangler from Woody Anderson Ford. There were a few issues with the vehicle, as is wont to be with a used veh A few months ago I purchased a 2012 Jeep Wrangler from Woody Anderson Ford. There were a few issues with the vehicle, as is wont to be with a used vehicle. Every single issue I had with the vehicle was fixed, followed up on and service and customer service were excellent! Highly recommend Woody Anderson whether you are in the market for a new or used car - you won't go wrong! Thank you very much for making things right for us Cody Dusseau - you rock!!! More