Woody Anderson Ford

First Ford experience was fantastic! My 5 Star rating is because of the Sales Rep I had Mr. Quenton Duncan really did a great job answering all my questions and helped me understand why F My 5 Star rating is because of the Sales Rep I had Mr. Quenton Duncan really did a great job answering all my questions and helped me understand why Ford was a good option after being a Chevy loyalist for ever. I will recommend that my friends must see Quenton when they visit Woody Anderson Ford! Even after the deal was done and Ford had my money Quenton still followed up to take care of my concerns. Quenton has made it clear that the Woody Anderson family and facility will be here for me after the purchase is complete and that their level of care to me as the costumer will not diminish even after I drive away with my new truck! Thank you Quenton. More

Made the switch from Cadillac back to Ford Deal I couldn't refuse. More car, more technology, lower payments and 0% Ford financing! Professional, knowledgeable and friendly. Chad, my sales per Deal I couldn't refuse. More car, more technology, lower payments and 0% Ford financing! Professional, knowledgeable and friendly. Chad, my sales person and the Woody Anderson Ford team did all the legwork and made this sale A+. More

Second Vehicle bought in one month Richyle Payne was our sales person, she is enjoyable to work with. She is noligable of the vehicles that she is selling. There was no high pressure sa Richyle Payne was our sales person, she is enjoyable to work with. She is noligable of the vehicles that she is selling. There was no high pressure sales we were able to make our own decision about the vehicle and only had questions answered when asked. Richyle made us feel like family. More

Efficient, professional, friendly, and painless. James Morris is our family's only salesman, and this is the only dealership where our family buys cars. Mr. Morris always shows the utmost integrity, James Morris is our family's only salesman, and this is the only dealership where our family buys cars. Mr. Morris always shows the utmost integrity, respect, and professionalism. We had the facts we needed quickly to be able to make an informed decision about our purchase, and we were very pleased with the deal and the customer service. More

Great service and great people. Logan Emerson was my sales person. He walked me through all the electronics and was very knowledgeable. I got the truck I wanted and the price I want Logan Emerson was my sales person. He walked me through all the electronics and was very knowledgeable. I got the truck I wanted and the price I wanted. Outstanding customer service. More

Could Have Gotten Better Deal I was told I was going to get the best deal for driving to Alabama. Plus some! I don’t think I got that deal. I know now I could have gotten this pric I was told I was going to get the best deal for driving to Alabama. Plus some! I don’t think I got that deal. I know now I could have gotten this price from any Ford Dealer!! Just disappointed for me and my friend! Everyone was very nice just the price!!! More

Outstanding customer service My salesperson (Kathey Hamer) knew her product and worked to get me the best deal possible. She was able to answer my questions and if couldn't she f My salesperson (Kathey Hamer) knew her product and worked to get me the best deal possible. She was able to answer my questions and if couldn't she found out the answer. Worked to get me the best price and trade I could get. Would recommend Woody Anderson Ford to anyone looking to buy a new vehicle. More

Overall good experience marred with a couple problems. I have purchased two vehicles from Woody Anderson now. Both brand new, with George Kostakis as the sales rep. This last time, I came in with my needs I have purchased two vehicles from Woody Anderson now. Both brand new, with George Kostakis as the sales rep. This last time, I came in with my needs and desires. Quickly found a model that checked all of the boxes for needs and only partially missed one. Unfortunately the specific color I wanted, the nearest one with the trim level and options I wanted was in Ohio. My purchasing time table was a little too accelerated to wait for a dealer to dealer transfer. But that is not the fault of Woody Anderson. Processes of finding the car and test driving was seamless. Unfortunately, the actual purchase process is slow and a bit cumbersome. Took almost two hours from the time I completed my test drive to when I was handed the key to take the car home on a Thursday evening. The important thing there is that I said key. The second key could not be found. In what I can only assume is an effort to reduce the work load of the service department, Woody Anderson contracted out having new keys programmed/cut to a locksmith service. So I was instructed to return the following Thursday at noon, when the locksmith would be on site. The day prior to me needing to return for the second key, I was called and asked to bring a copy of my insurance to the dealership. Apparently the one that was emailed to the financing rep during the purchase process was lost. So I stopped by and dropped it off. I inquired about the second key, and was again instructed to stop in at noon the next day. Thursday arrives and I arrive at the dealership about five till noon. Checked in, turned my key in, and proceeded to the sitting area in the showroom. After an hour of waiting, as I my lunch break was over, with my car sitting in the spot I parked it I went to the desk to ask a status. I received and apology and was informed that the contractor was running late and would be there within ten minutes. After another hour and a half, I received my second key and was told that the locksmith did not have my FOB style in stock and they ultimately took it to the service center to have it programmed and cut. So not only did I have to return a week later to receive my second key, I had to wait 2.5 hours just for Woody Anderson to do it in house anyway. However, everyone I dealt with was courteous, respectful, and friendly. Numerous times, someone approached me to ask if I needed anything. I have no complaints there. It is just some of their processes and procedures could use some streamlining to reduce waits and ensuring customer satisfaction More

Extra mile customer service They went thru great lengths to get me the truck I wanted. Excellent job. They drove to two different dealerships outside the state of Alabama to get They went thru great lengths to get me the truck I wanted. Excellent job. They drove to two different dealerships outside the state of Alabama to get me the exact color I wanted. They have definitely earned a lifetime customer More

Professional, customer focused, and fast I couldn't be happier with the service provided by Woody Anderson Ford; they made sure I got the best deal both on the vehicle and when it came to fin I couldn't be happier with the service provided by Woody Anderson Ford; they made sure I got the best deal both on the vehicle and when it came to financing. This was my first time purchasing a vehicle, so naturally, I was a little overwhelmed with the entire process, but everyone I interacted with was very understanding and more than willing to answer any questions I had during the process. Richyle did an incredible job at making the entire process remarkably smooth, never once did I feel pressured into making a decision. I would highly recommend Woody Anderson Ford to anyone looking for dealerships that focus on customer needs. More