Woody Anderson Ford

Home of 0 Star Service Home of the 5 Star Experience - that is laughable! I would say it is the Home of the Worst Customer experience in Huntsville! I have purchased 2 veh Home of the 5 Star Experience - that is laughable! I would say it is the Home of the Worst Customer experience in Huntsville! I have purchased 2 vehicles with Ford and brought both in for simple service appointments (oil change and tire rotation) only to get both vehicles back with damage. My brand new F350 was backed into something damaging the tailgate - which they did fix. My Ford Focus RS wasn't so lucky. They damaged all 4 rims - leaving them with scratches and chips. They agreed to replace them - it took over a month but they did replace 2 not 4 as originally told they would. After a couple of calls and emails - we got those replaced. On this trip - they damaged the valve stems and replaced with ones too small. The tires kept loosing air and we had to bring it back. They again scratched and damaged 2 rims and when replacing the valve stems - used mismatched ones. I set up a meeting with Scott Cox and Bobby White to look at the car and decided on a way to fix it. We agreed on replacement of 1 rim (one with a chip) and all valve stems to be identical - yet when we pick up the car. They replaced the wrong rim and none of the valve stems had been replaced. Scott refused to talk to us and walked off leaving us standing there. If you call that a 5 Star Experience - then maybe their claim to fame is correct. More

Not the 5 star they clam Simple oil change turned in to months of trying to get them to fix what they damaged. So I dont understand how they came up with a 5 star rating. Simple oil change turned in to months of trying to get them to fix what they damaged. So I dont understand how they came up with a 5 star rating. More

Beautiful and professional dealership & service department Whether your buying a new vehicle or servicing the one that you own, the experience is exceptional! I purchased a new F350 and love it! Whether your buying a new vehicle or servicing the one that you own, the experience is exceptional! I purchased a new F350 and love it! More

Outstanding customer service Ryan has served my wife and I well. He understood my family need and explained at an even level. Excellent in direct communication as his Desiree’s to Ryan has served my wife and I well. He understood my family need and explained at an even level. Excellent in direct communication as his Desiree’s to me our needs More

Lack of confidence in the service on 2018 GT350 Recently Purchased new 2018 GT 350. Was not pleased with service at time of purchase due to parts needing to be added, had to schedule myself and do Recently Purchased new 2018 GT 350. Was not pleased with service at time of purchase due to parts needing to be added, had to schedule myself and do all legwork myself. Recently had a water leak inside of car. Car was at service department for one week. When the car was finally ready for pickup it had not been washed and dirty paper towels were lying in the floorboard of car. Molding around windshield is still not 100% and general lack of concern from everyone involved. More

This purchase experience is the way it is supposed to be! I had been looking for a used Ford Escape....shopped at other dealers because they either had the year or the model that I had been looking for......W I had been looking for a used Ford Escape....shopped at other dealers because they either had the year or the model that I had been looking for......Woody Anderson was our last stop.....they had a lovely little red Ford Escape that I was ready to purchase when we asked about any AWD models that might be had and we were shown a 2015 Ford Edge Sport AWD......decided to spend twice what we had planned to spend because this car was an even nicer one. It was a very good deal based on market pricing and the service we received while shopping there was daylight to dark difference from shopping at other dealers. Woody Anderson does it right! We have purchased 3 Fords from them in 2000 and 2001......those cars have served us well and for a long period of time....now we have replaced one with a used Ford Edge and couldn't be happier! Thank you Dan Procter for everything you did for us to help acquire such a lovely car! Faye Dyer More

Awesome buying experience! I just purchased a new car at Woody Andersen Ford, Richyle Payne assisted me. She was awesome and her and the sales staff there went out of their way I just purchased a new car at Woody Andersen Ford, Richyle Payne assisted me. She was awesome and her and the sales staff there went out of their way to make my buying experience quick and painless. They even went the extra mile to get me what I wanted on my trade! I would recommend Richyle and Woody Andersen to anyone in the market for a new car! More

Awesome service. Quick and easy car buying process. Will definitely be back for my next car. Richyle Payne went above and beyond to accommodate my tight schedule. Than Quick and easy car buying process. Will definitely be back for my next car. Richyle Payne went above and beyond to accommodate my tight schedule. Thank you all! More

Always have a great experience We have bought two cehicle from Woodt Anderson now and both times we were warmly welcomed with salesmen that actually wanted to Spend as much time We have bought two cehicle from Woodt Anderson now and both times we were warmly welcomed with salesmen that actually wanted to Spend as much time as You needed to find what You wanted. No pressure, its always warm, comfortable and everyone has been accomidating for my disabilities and not make me feel like I am being stared at. I will be happy to come back every time. More

Fabulous, fast and friendly We want to thank George Kostakis for helping us find our certified Ford Explorer. Our experience with Woody Anderson was a pleasure. The staff was fri We want to thank George Kostakis for helping us find our certified Ford Explorer. Our experience with Woody Anderson was a pleasure. The staff was friendly, helpful and professional. Our salesman, George Kostakis, knows his Ford products and expertly highlighted the latest features that Ford offers. We were so impressed with the roomy interior, the amazing driving assists and the electronic marvels that we can’t stop smiling about our purchase. We love us some Ford! More