Woodfield Nissan - Service Center

My Xterra was involved in an accident and brought the car to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body work (fixed after pointing out there OBVIOUS mistakes, poor communication with me, and to top it all off, my car is still not fixed!!! This is the 7th SEVENTH week and still having problems with them. The overall issue was front& rear bumper, radiator (that i had to point out it was LOOSE and wobbling in the engine compartment area and they did not notice it!)Hitch and front grill. Seven weeks people and when i got it back last Friday, the check engine light cam ON after driving the car for ~5 miles. so since then (5/4/12) i called them, left 2 messages, and still haven’t received feedback from them (5/8/12) Their service is horrible, i filed a complaint with Nissan HQ after 3 weeks of dealing with them and not receiving any response from them, not noticing the radiator damage at the time (????, slapping everything together in the front with mis-alignment of everything they replaced (literally, it was obvious too, nothing of me being picky, and the list just goes on with their poor customer service people. In summary, please stay away from them, and if you notice their negative reviews, they pretty much all say the same thing. Oh, they also "took car" of me while i had the complaint with Nissan HQ and a negative feedback here. But once everything was towards the end (last week) when i got my car back, i was told to edit my online review to positive feedback (and I did), but now again the same crap with not getting back to me and avoiding there poor service. More

Woodfield Nissan has the worst service bar none I have ever had the displeasure of dealing with. Bought a certified pre owned Murano in November, with the promise of fixing some chips in the paint, said t ever had the displeasure of dealing with. Bought a certified pre owned Murano in November, with the promise of fixing some chips in the paint, said they would call. About 3 weeks go by so I pull out the paper work and low and behold the agreement is void after 30 days. So I call them and finally get an appointment scheduled. Take the car in on a Friday. They ask if there are any other issues, I tell them something isn’t right about the drivers door. They take the car about 1hr later they come out and tell me something is broken inside the door and they will have to order parts and that their is a recall on the TPMS ( really thought the car was certified?) So they decide to fix the recall and not do the touch up until the part for the door comes in. Fine I can accept that. A week passes and I call them ask for a status, guy say he will check and call me right back – nothing. Another week pass’s, I call again same run around guy thinks the part is back ordered and will call me right back – nothing. Another week passes. I call them again, can’t find the status of the parts because computer isn’t working will call me back- nothing. During this time I notice the front drivers side tire is loosing air. Call them for status of other parts and to inform them of the tire issue – you guessed it we’ll call you back and no call back. So I’ve had about enough of these guys so I take car over to another Nissan dealer to look at the tire – they tell me the TPMS is faulty and needs to be replaced. But it gets better I bought an extended Nissan warranty, the dealer I go to can find no trace of said warranty in the Nissan system. So he waves the diag fee and tells me that I will have to get Woodfield to fix the issue unless I want to shell out over $270 + labor. So I call them again to find out status of parts etc. Once again no ones knows anything and will call me Tuesday geee its Tuesday and guess what no one has called. This is the 3rd vehicle I have purchased from Woodfield Nissan and it will most definitely be the last. The incompetence of their service department is unsurpassed. More

Kevin serviced my new car with a full car treatment. He was very helpful and even had my insurance send over a copy of my insurance so that I could get to work. They had a loaner car ready when I got ther was very helpful and even had my insurance send over a copy of my insurance so that I could get to work. They had a loaner car ready when I got there and even made me a cup of coffee. Also he got my part ordered quickly and called me as soon as it got in. Bill was my salesman and he mad sure to be there that morning so that I could meet Kevin and to make sure that everything was good to go with no problems. This is the type of service that makes me stay with Nissan! More

Woodfield Nissan cares little about providing good prices, good service, or making customers happy. They often have preyed upon my wife, who knows little about cars. They will replace parts that the prices, good service, or making customers happy. They often have preyed upon my wife, who knows little about cars. They will replace parts that they have not proved to be problematic. Their parts prices are 60-80% higher than other places. I have questioned the service department on their parts pricing, and they pass the buck - saying its the parts department that sets prices. However, you can't really negotiate with the parts department when you are having service done. Their labor times and prices are typical of dealerships, however. Bottom line: save your self significant money and go somewhere else. More

I had to go in because, the wheel bearing was damaged and had to be replaced. Upon replacing, the steering wheel started vibrating. Had to go in for that. They said the wheel balance had to be done. Did that had to be replaced. Upon replacing, the steering wheel started vibrating. Had to go in for that. They said the wheel balance had to be done. Did that. Did not work. They now wanted be to get the wheel alignment done. Did that. Took me on a test drive to show that there was no more vibration. The minute I got into to drive, I could feel the wheel vibrating. I am sick and tired of paying for the never ending services. I even had them run a complete inspection. On my way back, the windshield wiper pump does not work, which was operational before I last went in. I totally suspect foul play and feel like they are taking me for a ride. This is it. I am finding another service. More

Over the last year service has gone from average to unbearable. The following are the reason I am never going to buy Nissan again. Last year I changed the oxygen sensor on my Altima and car started sha unbearable. The following are the reason I am never going to buy Nissan again. Last year I changed the oxygen sensor on my Altima and car started shaking. When I went back I was told that nothing was wrong, then couple of months later my car didn’t pass the emission control. I came back to service department and they took car in for 2 hours, and came back saying there was nothing wrong. Magically, the next day my car passed the emission control ... and my car stopped shaking. So, I forgave them as long as they fixed the problem. A couple of months ago my brakes started pulsating, so the rotors were cut. However, the vibration continued, so drums were cut too, but never tightened up so my car could barely stop. I came back for the third time and they tightened the rear brakes. After that my brakes started making grinding noise before the car stopped. So I took it to the service depart on Saturday afternoon and Jay Brandt told me that the technician who did the work is not here and so no one else is going to check my brakes for free!!! And that I should come back next week. So, I pushed on him and he drove the car, looked at the brakes and told me that he heard the noise but this is 100% not the brakes and he is not sure what is the problem. He told me to leave the car for a couple days, but I didn’t trust him at this point. I took the car to Arlighton Nissan on Monday and they told me that drums were badly cut and above all the wheel (“slave”) cylinder was leaking for a long time. What kind of technician do they have at Woodfield Nissan that could not see the leaking cylinder and badly cut drums!!! So, I ended up replacing the cylinder, cutting the drums again and replacing the brake shoes. When I came to the service department asking for reimbursement for the expenses, service director Guy Di Leo yelled at me and told me that he won’t pay a penny. Don’t go this dealership, they are liars and they would easily endanger your life. They choose the technician for your and even if he is bad … you are stuck with that technician for life. Another thing, they don’t fix the real problem, instead they push you service like brake fluid flush?! More

I was referred to see Pauly at Woodfield by a friend. He is professional, polite and helped me get what I needed done on my car quickly and efficiently. The service is great and I've had everything from oil is professional, polite and helped me get what I needed done on my car quickly and efficiently. The service is great and I've had everything from oil changes to brakes and tires done. My car is running better than ever and I'd go back any time. More

My 2009 Nissan Maxima was recently a victim of vandalism, My 2009 Nissan Maxima was recently a victim of vandalism, and as you can imagine, I was freakin! I only had the car for a couple of months and i baby My 2009 Nissan Maxima was recently a victim of vandalism, and as you can imagine, I was freakin! I only had the car for a couple of months and i baby it like you cant imagine, so when I brought it in to the bodyshop, I expected the worst! I had Raul greet me first, very friendly gentleman, I explained what happened, He was very understanding and made sure he would fix it to my liking, afterwards he introduced me to his painter, Angelo Kourelis, also very friendly and knowledgeable, he explained the process of repair, very thorough , and to my surprise, no paint was needed! I feel they couldve easily sold me a "paint job" without me knowing, I went in there clueless but came out very informed, I have Woodfield Nissan to thank for hiring such honest, friendly, knowledgeable people, without them, i feel i wouldve become another sucker, thank you for your excellent work and service!! Dr. Rmak. More

Overall the dealer was very good. I was greeted right away when I pulled my car in and Jarett was very friendly. Wait time was very good and my car was cleaned after they were done with work. Very good away when I pulled my car in and Jarett was very friendly. Wait time was very good and my car was cleaned after they were done with work. Very good job! I would recommend this dealer to my family / friends. More

great dealer and great service dept.. always been helpful.. I get my car serviced about every 2 months , i do alot of driving and they are always polite and fast with service.. i have owned other ma helpful.. I get my car serviced about every 2 months , i do alot of driving and they are always polite and fast with service.. i have owned other makes and when you need repair they tell you next week, but when i call Woodfield nissan . they ask me when i can bring it in ... Thats just awsome ... thanks woodfield nissan .. More