Woodfield Nissan - Service Center

Missed something The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days later my husband was under the hood and noticed the air filter was never changed and should have been since it was totally black. I believe that should have been part of the inspection. But aside from that the service was wonderful. More

Service for recall & oil change Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying More

Kieth, Roy Carr, and Jeff should all be in Jail!! Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of money, and when I called them out on their xx through a survey, and told them that this whole dealership should be torn down. They refused to work on my car, because I gave them a bad review, which I thought was anonymous. Apparently not.... Roy Carr, Jeff Ruperts, and General Manager Keith. Have all made a very powerful enemy. I will be going to Illinois Attorney General for consumer complaints, along with bringing up my matter to the Better Business Bureau not to mention. I have friends in FOX NEWS, and Rahm Emmanuels office. These guys obviously know nothing about cars or service. They refused to refund a misdiagnosis on my car. Oh I forgot to mention during this whole process I never got one single apology. They would rather steal my money and hold it hostage. #nissan please look into this matter. I have already gotten in contact with the law firm of O'donnel & Associates. Not to mention the service manager Roy Carr what a piece of work that guy is. Their is something very awful about this dealer, and I wish I never went. They would rather be petty and hold my diagnosis payment hostage than rectify the situation. Good thing I have over 2000 friends on Facebook in this general area. I will personally make sure you lose well over 2000 customers. If I could give this place a ZERO I would. 350z's aren't welcome here apparently. More

EXCELLENT EXPERIENCE I bought my vehicle at another dealer and had a problem with the lift gate being stuck on some material. The rear light was on so it was draining the I bought my vehicle at another dealer and had a problem with the lift gate being stuck on some material. The rear light was on so it was draining the battery when the car was off. Chris Chiefari the Service Consultant was very professional. He also kept me posted on the time frame he outlined. The lift gate was repaired quickly and I was able to make it to work on time. To top it off there was no charge! I wish I had bought my vehicle at this dealership. In fact any chance in the future when there is something that needs to be done and is not in my package with the other dealer I will be back. Of course after the package is up with the other dealer I will be back. More

Refund of prepaid extended protection plan We traded in our 2012 maxima and I turned in all the paperwork in person at the dealership on March 21, 2014. I'm due over $1300, and when check did n We traded in our 2012 maxima and I turned in all the paperwork in person at the dealership on March 21, 2014. I'm due over $1300, and when check did not arrive after six weeks, I started calling the dealership. After several calls, I was told the the paperwork was not processed due to mileage being illegible, however, when I disputed this reason, they admitted that it wasn't processed due to "staff turnover" at the dealership, and it was being processed finally on May 8, after it was located. I was told that now that the cutoff time for May was missed, they cannot do anything to expedite and I must wait for the refund until after June 15, 2014. When I asked that the dealership issue the check and suggested that they wait for the funds from NESNA, I was told by the general manager "that's not going to happen; there's nothing we do" and that I just have to wait despite the fact that this was entirely due to the dealership's staff not processing the refund on March 21. Prior to speaking with the general manager, another finance manager first told me that the reason it wasn't processed was because the mileage was illegible. I informed him that I'm looking at the copy of the form and the mileage is legible, and in addition to the mileage shown on the form, I provided the odometer statement that was given to me by the dealer where I traded in the vehicle, that's when the general manager got involved to tell me it was staff turnover. I can't believe that a dealership which is successful and profitable does not have a reserve account to issue a check to the client when the dealership is at fault. When you're buying the car you get the service, when you're getting a refund you're no longer important! More

Purchased a 2013 Nissan Pathfinder a few weeks ago. This weekend I noticed that my power outside mirrors were not working. I arrived at the dealership and was promptly greeted by Jared and explained my issu weekend I noticed that my power outside mirrors were not working. I arrived at the dealership and was promptly greeted by Jared and explained my issue. jared advised me that he would get someone on it right away and would keep me advised. A short time later Jared advised me that the problem could not be located quickly and that it was going to take some time to further diagnose the problem. I was offered a loaner car however I advised Jared that I had the time to wait a few more hours as long as a tech was going to still be working on my vehicle to locate the problem. Jared assured me that someone would be working on the vehicle and also advised me at any time I needed a loaner vehicle to just ask. About 90 minutes later Jared advised me that the technician located the problem and that my vehicle was repaired. I am very pleased with the level of customer service I was provided by being kept updated on the status of the repair. I only hope that the owner of this dealership reads these comments so they are aware how their business is performing. A special thank you to Jared for your outstanding level of professionalism which will not be forgotten. Again thank you. More

I have had a repeated string of failed repairs by this place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. O place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. One of the managers even yelled at my son when he asked to explain a charge. Its unbelievable a place like this is open. These guys are proud to be incompetent and dishonest. Save yourself some trouble and buy a toyota or honda. More

Stick with your independend mechanic if you can If You don't have to, don't go there. Fresh faces (service advisors) every few months. Very few people work there more than 1-2 year If You don't have to, don't go there. Fresh faces (service advisors) every few months. Very few people work there more than 1-2 years. Typical for most Nissan dealers. Some of their "mechanics" seems to know very little about the cars. Stick with your mechanic if you can. Looks like even the warranty work can't be done right. Never ending process. The keep replacing parts without solving the problems. Sometimes they don't even know how to approach it. More

My Xterra was involved in an accident and brought the car to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body to WoodField Nissan so i can get the job done right. Well, that didn’t happen with Woodfield Nissan. Nothing but disappointment, poor quality on body work (fixed after pointing out there OBVIOUS mistakes, poor communication with me, and to top it all off, my car is still not fixed!!! This is the 7th SEVENTH week and still having problems with them. The overall issue was front& rear bumper, radiator (that i had to point out it was LOOSE and wobbling in the engine compartment area and they did not notice it!)Hitch and front grill. Seven weeks people and when i got it back last Friday, the check engine light cam ON after driving the car for ~5 miles. so since then (5/4/12) i called them, left 2 messages, and still haven’t received feedback from them (5/8/12) Their service is horrible, i filed a complaint with Nissan HQ after 3 weeks of dealing with them and not receiving any response from them, not noticing the radiator damage at the time (????, slapping everything together in the front with mis-alignment of everything they replaced (literally, it was obvious too, nothing of me being picky, and the list just goes on with their poor customer service people. In summary, please stay away from them, and if you notice their negative reviews, they pretty much all say the same thing. Oh, they also "took car" of me while i had the complaint with Nissan HQ and a negative feedback here. But once everything was towards the end (last week) when i got my car back, i was told to edit my online review to positive feedback (and I did), but now again the same crap with not getting back to me and avoiding there poor service. More

Woodfield Nissan has the worst service bar none I have ever had the displeasure of dealing with. Bought a certified pre owned Murano in November, with the promise of fixing some chips in the paint, said t ever had the displeasure of dealing with. Bought a certified pre owned Murano in November, with the promise of fixing some chips in the paint, said they would call. About 3 weeks go by so I pull out the paper work and low and behold the agreement is void after 30 days. So I call them and finally get an appointment scheduled. Take the car in on a Friday. They ask if there are any other issues, I tell them something isn’t right about the drivers door. They take the car about 1hr later they come out and tell me something is broken inside the door and they will have to order parts and that their is a recall on the TPMS ( really thought the car was certified?) So they decide to fix the recall and not do the touch up until the part for the door comes in. Fine I can accept that. A week passes and I call them ask for a status, guy say he will check and call me right back – nothing. Another week pass’s, I call again same run around guy thinks the part is back ordered and will call me right back – nothing. Another week passes. I call them again, can’t find the status of the parts because computer isn’t working will call me back- nothing. During this time I notice the front drivers side tire is loosing air. Call them for status of other parts and to inform them of the tire issue – you guessed it we’ll call you back and no call back. So I’ve had about enough of these guys so I take car over to another Nissan dealer to look at the tire – they tell me the TPMS is faulty and needs to be replaced. But it gets better I bought an extended Nissan warranty, the dealer I go to can find no trace of said warranty in the Nissan system. So he waves the diag fee and tells me that I will have to get Woodfield to fix the issue unless I want to shell out over $270 + labor. So I call them again to find out status of parts etc. Once again no ones knows anything and will call me Tuesday geee its Tuesday and guess what no one has called. This is the 3rd vehicle I have purchased from Woodfield Nissan and it will most definitely be the last. The incompetence of their service department is unsurpassed. More