Woodfield Nissan - Service Center

Do not go to Woodfield Nissan. My Rouge is still under warranty and three different times they stated the airbag light came on. I made an appointment and they stated that a water b My Rouge is still under warranty and three different times they stated the airbag light came on. I made an appointment and they stated that a water bottle must have knocked it lose. Another time they had me make an appointment and I left it there all day and the same happened, nothing wrong. This past weekend, I didn't notice the light but when I went in for an oil change, they stated it was on and that I needed to bring it back on Tuesday. But then said they would give me a loaner due to it being a safety issue. Long story short, they called today and said that the sensor under the seat was knocked lose due to water bottles being underneath. They said I owe for the technician for looking at it and for the diagnostic. On top of this they stated I owe for the loaner car. A few hundred dollars because they said I caused it. They later stated I now owed $177 and was doing ME a favor. The car is still under warranty. This has been an ongoing issue with the light. They pick and chose when they want to charge. Are the service people that sign you in on commission because this is ridiculous. If they had stated that I were possibly responsible for this, I would have taken it elsewhere to get it checked out. They assured me it's under 36,000 miles so I have the warranty. They won't explain why the last time I was not charged when the cord was lose under the seat, although they keep notes on the vehicles. I do NOT recommend their service department. They are looking to make money somewhere and now this is what they pull. More

I’ve always had terrible experiences with the dealer I originally got my car from (Rohrman) I would avoid doing service there and pay out of pocket elsewhere. I came here to get some service done under wa originally got my car from (Rohrman) I would avoid doing service there and pay out of pocket elsewhere. I came here to get some service done under warranty and Nicholas was amazing. So kind, helpful and efficient. He was patient with me with my scheduling needs and accommodated a ride to take me home as well. I really appreciated his positive and upbeat attitude, kindness goes a long way. Especially in a dealership where i always dread going as a woman. Great customer service , I’ll definitely be back for all my car needs! More

Scott Gabrenya the service manager is a con artist. He doesn’t care about repeat customers or loyalty. Nothing like his brother the fire chief Bill Gabrenya. Thanks for nothing Scotty! doesn’t care about repeat customers or loyalty. Nothing like his brother the fire chief Bill Gabrenya. Thanks for nothing Scotty! More

Rip-off Professionals I took my car in for a routine oil change. My car only has a little over 30,000 miles on it. I was told I Urgently needed over $1000 worth of service I took my car in for a routine oil change. My car only has a little over 30,000 miles on it. I was told I Urgently needed over $1000 worth of services. One which included rear brakes and rotors. I took my car to three other brake repair places in all of them told me that I had approximately 40,000 miles left on my rear brakes. I contacted the general manager who referred me to the service manager, we played phone tag for a few days and then I never heard from them. They try to rip you off for services that you don’t need. More