Woodfield Nissan

Disrespectful and unprofessional service HORRIBLE DEALERSHIP. Bought a car here 2 weeks ago. To start off my experience I was harassed by Jeff, the salesman before i even stepped out of my ca HORRIBLE DEALERSHIP. Bought a car here 2 weeks ago. To start off my experience I was harassed by Jeff, the salesman before i even stepped out of my car in the parking lot! I was in the middle of a conversation while getting out of the car and was very rudely interrupted literally before even closing my car door. I knew exactly what car I wanted so hoped it would be a quick and easy experience and it was far from that. Jeff knew nothing about the nissan rogue, I found it hilarious when he said after my test drive he owns a rogue himself and fills up the gas tank for $25. He was such a horrible lier it was ridiculous. After deciding to go through with the purchase we waited for hours to get the paperwork. I understand that takes a long time, but they would constantly say "5 more minutes", I would have much more appreciated some honesty than more lies. hours later we hear Jeff's name being called several times over the intercom because our paperwork was finally ready..meanwhile he was sitting someone eating a jimmy johns sandwhich we saw him get delivered. I understand he needs lunch, but after waiting for so long I did not appreciate waiting 20 minutes more for him to finish his lunch. As he brings us to finance he says how he was going to go clean up the car and fill it with gas for us. When I finally get in the car the gas tank is completely empty...I go back in and ask to have it filled, and half hour later they fill up the tank with half a tank. Once again, he lied, I take "fill up" to mean a whole tank. I would have not waited another half hour for just a half tank. Then he hands us 1 key. We were never told there would only be 1 key and there is no reason why they couldn't make another. My dad called the dealership when I got home to discuss this since he had overheard another customer complain about the same problem in which she was told she would get 2 keys. The person on the phone, Anthony Micelli, apologized and said of course we should get a 2nd key and to come back and talk to him. We go back 1 week later, and apparently Anothony Micelli no longer works there. My dad calls again, and explains what a horrible experience we had and the persons response was "So What"!!!! So disrespectful, and they are not giving us a 2nd key. Now lets get started with the finance guy. After he tried to get me to buy more ridiculous warranties and after politely saying no thanks he would not stop bringing it up. He asked if I wanted to just hear the price, I again said no, and his response was "well I am going to tell you anyway". He spelled my husbands name wrong on the vehicle registration and his response was that it was too inconvenient for him to change and that we would have to figure it out ourselves another day... After I got home I examined my bill more closely and noticed I was charged $450 more for the car than the price listed and agreed upon. I then notice a $450 rebate at the bottom, which I am assuming makes up for it, however we were taxed on that $450 and none of this was explained to us when we asked. More

Biggest Bluffers and playing games I visited 3 times and deal was made for SUV with all features.. But I did wanted to take delivery on an auspicious day so I asked them I will take the I visited 3 times and deal was made for SUV with all features.. But I did wanted to take delivery on an auspicious day so I asked them I will take the delivery after 3 days. When I went into take the delivery they were trying to give me Base model. I did argue and tried to make them understand but the manager and the rep told me we never told you about the SUV model with all features.. I took day off from my work and I had to take a rental from indiana as I work there at Fort Wayne. I did loose my half day pay, loose rental money and also asked my wife to stay home as she works in evening.. So all to gather we lost almost $700 which got wasted.. Rep also turned down his words and lied. I am highly disappointed and never recommend anyone to even visit this Dealer. A Big NO... Never Ever go this Dealer and waste your precious time money and get fooled ! More

Great service. Helpful sales staff I purchased a car from them in 2002 and again in 2017. In both cases, Schaumburg Nissan was excellent. Phil Panzarella asked what we were looking fo I purchased a car from them in 2002 and again in 2017. In both cases, Schaumburg Nissan was excellent. Phil Panzarella asked what we were looking for and directed us to the cars that fit our needs. We were able to pick out a car, test drive it and start the purchasing process in about 45 minutes. Phil was nice enough to set up the bluetooth and walk my daughter through the functions on the car. Shoutout to Anthony Miceli and Paul Ketz who were also very helpful. The finance guy was great to but I don't have a card with his name, unfortunately. Easily 5 stars!!!! More

Customer Friendly We visited Woodfield Nissan several times and were quite comfortable with the sales staff. They were courteous, helpful and knowledgeable without bei We visited Woodfield Nissan several times and were quite comfortable with the sales staff. They were courteous, helpful and knowledgeable without being pushy. Up front and easy to deal with! More

Another great Car Buy Seven (7) Nissans over the years says it all! and from the same dealership. I am a Nissan fan and proud of it. Just look around and see the number Seven (7) Nissans over the years says it all! and from the same dealership. I am a Nissan fan and proud of it. Just look around and see the number of Nissans being driven. Woodfield Nissan is the best dealership around. From cleanliness, appearance and salesmanship it is hard to beat. More

Horrible Experince Horrible... I was told that the car would be waiting for me when I arrived at the dealer. No one knew where the car was... Once car was found and I de Horrible... I was told that the car would be waiting for me when I arrived at the dealer. No one knew where the car was... Once car was found and I decided on a different car I was not told about the hidden add on for Vehicle Identification number etch. I did not know about this until I signed the papers. The vehicle was not clean at time of delivery, sticker still on the rim, all tires had factory marks , plastic under floor mats, wheel wells dirty, door jams dirty etc. NO ONE WENT OVER THE CAR IN DETAIL WITH ME... EXTREMELY DISAPPOINTED. I will say that Kim K. internet sales was exceptional. She was very responsive and helpful . She is why I went to this Nissan dealer. More

An Experience When we all started to understand each other then then process of buying a new car became easy. I was not fond of the internet pricing. When we all started to understand each other then then process of buying a new car became easy. I was not fond of the internet pricing. More

Buying a car made easy and stress free From the moment that I stepped out of my car with my wife and 3yr., 5yr. children the dealership employees made sure we were all attended to. Looking From the moment that I stepped out of my car with my wife and 3yr., 5yr. children the dealership employees made sure we were all attended to. Looking to purchase a car or truck can be a stressful experience before you even get to a showroom. The anxiety can really kick in when the dealership sales people swarm you, BUT that was not the case here. Our salesman Brent Alexander was top notch and from my past purchases of four vehicles from different dealerships he is only the second salesperson that I have said this about. Even better it did not stop there, the customer relations manager, sales manger, and finance manger, were all over the top courteous, kind, helpful, and made the entire processes fast and easy. More

Great experience One of the most rewarding experiences at a car dealership,. The car was exactly what we were looking for, right price. fast service, very happy with One of the most rewarding experiences at a car dealership,. The car was exactly what we were looking for, right price. fast service, very happy with the purchase. More