Woodfield Nissan

Watch out ladies!! I recently purchased a used Nissan Murano at Woodfield Nissan. The sales experience was the usual 'used car sales' experience... Going back and forth on price, I thought we had gotten Murano at Woodfield Nissan. The sales experience was the usual 'used car sales' experience... Going back and forth on price, I thought we had gotten to the best price, until... they couldn't give me the finance rate I wanted so they took the difference off the price. I thought they didn't have that much profit in the car??? That's just the beginning! When making the deal, the car had not been certified yet, but could be certified before I picked it up (as it had not been in an accident). I purchased the car as 'certified' and the dealership would perform all maintenance required to make it certified over the next few days. I was very concerned about low tire tread and expressed this several times throughout the 'deal-making' experience. I even asked my sales person to let me know how much tire tread was remaining and what the dealership allowed under the certification process. He told me they don't keep those records - but my tires were good and did not need to be replaced. If the tires were under 5, the dealership would replace them during the certification process. The next day, I took my car to my personal mechanic to find 2 tires were at '4' and 2 were around '5'. These tires should have been replaced during the certification process. When I took the car back to the dealership, they admitted 2 should be replaced, but 2 were 'questionable'. Instead of apologizing for this MAJOR error, they asked me to pay for 2 tires. We 'negotiated' a price at that time, but it makes me sick that I paid anything for tires!! This was their error and good customer service would have been to give me 4 tires. Not sure if this would have happened to a man??? I have lost trust with this dealership. More

I have had a repeated string of failed repairs by this place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. O place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. One of the managers even yelled at my son when he asked to explain a charge. Its unbelievable a place like this is open. These guys are proud to be incompetent and dishonest. Save yourself some trouble and buy a toyota or honda. More

Reason for purchasing a new vehicle was because my 5 week old son and I were rear ended so we wanted something bigger. Told sales manager would not make purchase that day unless they had someone certified to old son and I were rear ended so we wanted something bigger. Told sales manager would not make purchase that day unless they had someone certified to install the infant carrier. He lied and said they had someone. After we completed the transaction and turned over the keys to our trade in we learned they did not have anyone! That made me sick to my stomach I would never buy another car from that dealership. They will say anything to make a sale plus when we got the car the detailing was subpar and when they redid it again it came back even worse. More

I have purchased several new cars but my purchase at Woodfield Nissan was by far the best experience I have ever had. I knew what I wanted and they worked with me to help me get it. Thank you for Woodfield Nissan was by far the best experience I have ever had. I knew what I wanted and they worked with me to help me get it. Thank you for the great experience. More

From the moment I walked into the dealer I felt like I was wanted there. Ray and Tony Helped me find the perfect car for my daughter and I. She had been looking for a certain Rogue for a while. The vehicl was wanted there. Ray and Tony Helped me find the perfect car for my daughter and I. She had been looking for a certain Rogue for a while. The vehicle was sitting on the showroom floor. Tony made sure it was the correct vehicle and then went out of his way to get it off the showroom floor so she can drive the vehicle she wanted even though I wasn't sure I was going to buy the Rogue for her that day. I had been to a few dealers that day and it seemed like this dealer was the only one to go out of their way to make us happy. So, we drove the vehicle and my daughter said she wanted the car. Ray sat down with me while Tony went over the vehicle details with my daughter and we went over numbers. They did not play any games with price and they made me very happy. By the time we got out with the finance person, the Rogue was all cleaned up in their delivery area. It was nice because it was inside. I felt like everything went great for my daughter. This was her first real car purchase. They even gave us free car washes and 3 years of oil changes! It was a great experience and I would send everyone I know to see Tony or Ray! I can promise that when I am ready to buy a new car, I will be going there from now on. More

Everything about this dealer has been a nightmare. I hope everyone reads this and spares their time instead of going to this place. I purchased a new 2013 Altima. When I drove out of the dealership, it had n everyone reads this and spares their time instead of going to this place. I purchased a new 2013 Altima. When I drove out of the dealership, it had no wind-shield wipers, they lost my spare key that they are REQUIRED to give me and my rear speakers did not work. Everyone who works at this place is unknowledgable, they could care less about customers. I have called to ask when I can get my key and they always say "another week, another week". I finally went in for the third time, after I called in the moring to make sure they would be able to issue my new key, and they said yes. Sure enough, I go, wait 3+ hours and I do not get my key, again. They have wasted my time, gas, and have provided me with horrible customer service. I regret going to this place and will never do business with them again. More

After you buy your new car and sign the bank loan, the service after that point is terible to worst car buying experience ever. I will never buy a car here again. I recoment you go someplace else. service after that point is terible to worst car buying experience ever. I will never buy a car here again. I recoment you go someplace else. More

I called twice and my husband once to inquiry about a scion xb they had on the Internet. Was told it had clean auto check and clean Called before I left home and was told scion was there. Drove over scion xb they had on the Internet. Was told it had clean auto check and clean Called before I left home and was told scion was there. Drove over two and half hours to get there upon arriving they stated another rep locked the keys in their desk. This was a lie. Waited another 20 minutes and the rep came and said car wasn't there. Went into sales manager office only to find out they had sent out to get title cleaned. Never go here they le and are crooks. Wasted over 5 hours of my time, one tank of gas and 12 bucks in tolls only to be asked if I would like to look at another car. Are you kidding me???? I would never buy here Beware when posting feedback for this dealership they state they require 2 weeks to respond. Wow. 2 weeks to get their story straight. More

I bought a used car two weeks ago. 2 days after i bought my car,'engine service soon' light started coming. When i checked with the same sales guy he was avoiding me. Then i went to used car sales manager w my car,'engine service soon' light started coming. When i checked with the same sales guy he was avoiding me. Then i went to used car sales manager who also seems reluctant and asked me to call on some other day. When i called some other day he told he is busy and come after one week. I thought of getting things checked myself so i went for checkup in service centre where i was told there are some repairs needs to be done and it will cost me $500. When i checked with the same manager, he told me that they cannot help me and i have to get it fixed myself. As there is no warrant on car so it is not there responsibility. I was not sure how to react as while buying i assume that if buying from a dealer product will be good. I will not recommend to buy any used car from this dealer. They will talk with you on a very polite manner before the deal but after the deal they will not bother about your car. More

BUYER BEWARE! Woodfield Nissan gives Nissan a bad name ... they wasted my time, don't let them waste yours. I bought (leased) a new 2012 Maxima tonight FROM A DIFFERENT DEALERSHIP after leaving Woodfield ... they wasted my time, don't let them waste yours. I bought (leased) a new 2012 Maxima tonight FROM A DIFFERENT DEALERSHIP after leaving Woodfield Nissan feeling disrespected and aggravated. Here's my advice; I'm hoping you can benefit from my negative experience: Disregard anything they tell you over the phone; they will make you come in before giving firm pricing and will then give you a quote higher than ALL other estimates you received, despite telling you on the phone that they will beat the other quotes you received and that they (supposedly) are the highest volume Nissan dealer in the Midwest. I can't imagine how that could be possible, with their deceptive practices and crappy attitudes. Go elsewhere! Conversely, I had a WONDERFUL buying/leasing experience at M'Lady Nissan in Crystal Lake tonight. Severo was my salesperson, and he was honest, friendly & knowledgeable (and gave me a great/fair deal). I will go to M'Lady (and Severo, in particular) when I am ready to get into my next new Nissan. AVOID WOODFIELD NISSAN AT ALL COSTS, unless you want to waste your time and put up with a dishonest, condescending sales manager, that is. More