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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
539 Reviews

539 Reviews of Woodfield Lexus - Service Center

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March 09, 2022

The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especial More

by Maria P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Bouza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Woodfield Lexus responded

Hello Maria....We apologize for your dissatisfaction of your experience with us. I would like to look in to this. Unfortunately, with the information given we are unable to identify you. Please reach out to me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager

March 07, 2022

It’s clean and everyone is very friendly. The waiting area is spacious and comfortable. More

by curtain-diodes0v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Woodfield Lexus responded

Glad you enjoyed your visit! Thanks for sharing.

February 21, 2022

Thanks so much for my assistance from Advisor Vic! I appreciate all your assistance and help servicing my vehicle! More

by Lindachopelas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Woodfield Lexus responded

We are always happy to help, Linda! Thanks for sharing. Your support is appreciated.

February 16, 2022

Friendly people, efficient and prompt service, comfortable waiting area. I was able to get an oil change on a moment's notice and they fit me in. More

by cpavlatos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Woodfield Lexus responded

Glad we were able to accommodate you! Thanks for sharing. Your support is appreciated.

February 06, 2022

Clean and pleasant waiting area. Service technician was very informative and my work was completed very quickly. More

by richard b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Woodfield Lexus responded

Glad we could help in keeping your vehicle in optimal condition. Thanks for sharing, Richard!

December 25, 2021

The service was done in a timely manner. Customer service was great and the cost was as expected. More

by Cassie963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 29, 2021 -

Woodfield Lexus responded

Thanks for sharing your thoughts, Cassie! We appreciate your support!

December 08, 2021

Very impressive dealer and service experience. Tony was very helpful, and their attention to detail was fantastic. More

by dalegathman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing. Your support is appreciated. Wish you a wonderful holiday season!

December 01, 2021

Great service from advisor thru pickup. A great dealership with attention to detail and I would highly recommend this dealership to anyone looking for superior customer service. More

by Ddbbwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Woodfield Lexus responded

Glad we are able to assist in your auto needs! Thanks for sharing. Your support is appreciated. We wish you a wonderful holiday season!

November 28, 2021

Consider explained details and what’s is important to update/repair. I was very satisfied with service. Will see you as needed. Thank you More

by hannakurzatkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Woodfield Lexus responded

Thank you for sharing your thoughts. Your support is appreciated. Happy holidays!

November 02, 2021

We received excellent service. All her issues were taken care of and one does it very impressive More

by annajenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Woodfield Lexus responded

Thrilled to assist! Thanks for sharing. Your support is appreciated.

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