Woodfield Lexus - Service Center

Have two Lexus a 2003 LS 300 and 2004 RX 330 both bought from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both ca from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both cars are 10 years old or better and are performing well. More

I was taken care of immediately, despite having no appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching ti appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching tire to sell. The other place quoted a price if they had to order the replacement tire, which Lexus beat by about $30, and which they did have in stock as I called Lexus while on the road riding on the spare. I was told the wait time was about 35 minutes and offered refreshments in the waiting area. I paid and was out the door in about 40 minutes. I have been in other Lexus waiting rooms and this one was larger and better lit and gave a more comfortable feeling. More

Fast and easy appointment. Mike was nice enough to give me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. More

I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCH I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCHASED OUR CARS AT THE DEALERSHIP. NOW THAT I AM ALONE I STRONGLY DEPEND ON KEITH TO GUIDE ME THROUGH THE MAINTENANCE STEPS TO KEEP MY CAR RUNNING IN TOP CONDITION. I HAVE NEVER BEEN DISAPOINTED. I HAVE BEEN VERY PLEASED BY THE QUALITY OF WORK DONE BY THE SERVICE DEPARTMENT. ALL THE THINGS THAT I HAVE REQUESTED CHECKED, REPAIRED OR REPLACED HAVE RECEIVED DETAILED ATTENTION. I MUST MENTION THE YOUNG LADIES THAT HANDLE MY PAPERWORK DURING PAYMENT. THEY HAVE ALWAYS BEEN, NOT ONLY FRIENDLY BUT ALSO BUSINESSLIKE AND EFFICIENT. WOODFIELD LEXUS DEALERSHIP HAS MEANY PLUSES IN MY BOOK MY CUNSULTANT AND THEIR PERSONNEL BEING THEIR BEST. MRS, KAREN PERVISKY . More

Great service from Tonya, as always. They take great care of my car. Top-notch in every way. So good I even take wife's Prius to Woodfield Lexus for all maintenance. of my car. Top-notch in every way. So good I even take wife's Prius to Woodfield Lexus for all maintenance. More

My experience with Woodfield Lexus has been very positive. They are very accomodating and helpful with my requests. I would definitely recommend them to anyone interested in purchasing a Lexus. positive. They are very accomodating and helpful with my requests. I would definitely recommend them to anyone interested in purchasing a Lexus. More

bought 2 cars here got a good deal each time always go here for service 110% satisfied Keith gets my highest recomendation. Ive tried other dealerships in the area no one comes near these gentlemen believ here for service 110% satisfied Keith gets my highest recomendation. Ive tried other dealerships in the area no one comes near these gentlemen believe me More

With the thought that a "good job deserves praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes f praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes far beyond what we have experienced from other dealerships and service departments. He is a kind, considerate and knowledgeable man who goes the "extra mile" for any needs you may have. His honesty coupled with his caring ways make us regular customers of his department and...I know that as senior citizens we have been blessed with his patience and support. More

The service representative who helped me out when I came in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him the confirmation e-mail and ended up not completing everything I had originally scheduled to be done. While the service on the car was acceptable, the lack of customer service and general civility at the beginning really soured my trip to woodfield lexus. It was a shockingly disappointing service visit as I had previously had excellent interactions with the other employees when purchasing my car. This one experience has really put me off ever wanting to go back to service my car there. More

The Service Department Advisor (Keith Uilberg) and Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When i Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When it failed after 3 years, I brought it in to Woodfield Lexus where they proceeded to tell me that they were going to charge me $45 for the service department to take my battery out and put the new one in. When I told them that all they need to do is test it and I could take it out, they told me that they would have to charge me $45 to test it as well. Seems like they don't want to stand behind their products and just want to get a service charge. This service charge doesn't even include the prorated cost of the battery. When I told the Service Advisor I wasn't happy, he immediately offered for me to talk to the Service Manager. I waited 15 minutes to talk to him. When I did, he didn't bother to get out of his chair and greet me. I had to extend my hand and introduce myself. They proceeded to blame the battery defect on my trickle charger not giving it a strong enought charge or that my alternator was bad. When I asked them to simply check the battery, the Service Manager said he was required by law to check my alternator. I have never heard of such a thing. His attitude along with the Service Advisor's was poor at best. I was so entirely frustrated with their demeanor and attitude. I was shocked by the total lack of customer service exhibited by the Service Department. On a much better note, I would like to commend the Parts Department (Dan and Butch) who were very accomodating and tested my battery for free. The battery was bad and they replaced it. I of course paid my prorata share which I was fine with. Justin also was great when he saw me in the parking lot and asked if he could help carry the battery in for me into the parts department. I would gladly go to the parts department again but I will never set foot in the Service Department again. I am in a service industry myself and was shocked at the lack of customer service and unprofessional attitude displayed by Keith and Don. More