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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
539 Reviews

539 Reviews of Woodfield Lexus - Service Center

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August 04, 2022

I would never in million years go anywhere else. Every employee is top notch. My car looks beautiful after every service. The cars themselves work amazingly. The staff at Woodfield Lexus, from appoi More

by alig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and the guy who picked up my car! , Josh Resnick
Aug 05, 2022 -

Woodfield Lexus responded

Thank you so much for that wonderful review! It is always our pleasure working with you!

July 23, 2022

Eric took the time to explain what work had been performed, questions I had regarding service and future needs. Left feeling I was not in any way sold to and will definitely be returning moving forw More

by Ingoldsbyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Crossman
Jul 25, 2022 -

Woodfield Lexus responded

Glad we were able to help! Thanks for sharing. Your support is appreciated

July 22, 2022

I have gone to Woodfield Lexus for years and have never had a complaint about service nor on purchasing a vehicle. More

by Nessa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Woodfield Lexus responded

It is always a pleasure having you as our customer! Thanks for sharing.

July 22, 2022

I have owned my Lexus for eight years. All of the service and periodic maintenance on that vehicle has bee performed by the service department at Woodfield Lexus. I have had nothing but More

by al.musur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Woodfield Lexus responded

Thanks for your wonderful review! It is our pleasure to have you as our customer.

July 06, 2022

I always appreciate your professionalism and courtesy. You are really customer focused and driven. Thank you. More

by donnaworix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Woodfield Lexus responded

We do our best! Thanks for sharing. We appreciate your support!

June 26, 2022

Service Advisor Rich was very courteous and helpful. He also went to the parts department and got my key fob fixed. More

by Srmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Woodfield Lexus responded

Glad we were able to help! Thanks for sharing. Your support is appreciated!

June 23, 2022

I got prompt and complete service and was kept informed of the whole problem and process. More

by Manjeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Woodfield Lexus responded

Happy to assist in your auto needs! Thanks for sharing, Manjeet!

June 22, 2022

The Service writer and Service team were awesome. The Fiance Manager I spoke with, on the other hand, was unhelpful and slightly condescending. More

by quick_b
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Woodfield Lexus responded

We apologize for your experience in finance. Thank you for your feedback,this is not how we want our customers treated. Please email me at jjoern@resnickautogroup.com and I will make sure you are pleasantly taken care of and all your questions answered. Again, our apologies!!!

Jun 23, 2022 -

quick_b responded

I told the gentleman I spoke to that i wished to purchase another extended warranty for my 2014 Lexus with 55,000 miles on it. It is in perfect condition and maintained by your dealership. He said that wasn't an option. I mentioned a third party extended warranty and he said these are frowned upon. I know well and good that if I traded my vehicle in, it would be back on your lot and sold with an extended warranty within days. I do not wish to purchase another vehicle at this time and fully believed your dealership would assist with my request. Needless to say. I was disappointed.

June 12, 2022

The service people were friendly and knowledgeable. I even had assistance figuring out how to operate the rather confusing coffee machine! More

by Marcved
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Woodfield Lexus responded

We are happy to help! Thanks for sharing. Your support is appreciated!

June 12, 2022

Woodfield lexus tha best in everything, very happy with services I give at 10 thanks. More

by Edgar Alvarado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buch, Paul Crossman
Jun 13, 2022 -

Woodfield Lexus responded

Thank you very much for your wonderful review! We appreciate your support, Edgar!

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