Woodfield Lexus - Service Center

The way dealer service should be! I dread taking my car to the dealership, as all my recent experience with BMW service in Naperville, and Barrington has necessitated a few return trip I dread taking my car to the dealership, as all my recent experience with BMW service in Naperville, and Barrington has necessitated a few return trips to correct their mistakes. Brake slider covers forgot after brake job, battery cover clips missing after battery replacement, oil change interval not reset after oil change, and most recently, dashboard trim falling off after an airbag recall. Not what I expect from "Factory Trained Technicians". Then there is the service staff at Woodfield Lexus. There is a reason the same people are employed there year after year. They are good at their job, and the Resnick Group only keeps the best of the best around. My service advisor, Mike Evans was the most knowledgeable advisor I have had the pleasure to work with, and was honest, informative and a pleasure to deal with. I am not the easiest customer to deal with, and speaking with Mike and Master Technician Darin, my needs and concerns were addressed in the most professional manner. As I waited for my work to be completed, it was also refreshing to hear other advisors dealing with their customers (Tonya) in much the same way, with clear descriptions of the issues discovered, and a non pushy attitude. The respect that all customers received is almost unheard of in this day and age. I would recommend Woodfield Lexus to anyone. Now which Lexus can I replace my BMW with??? More

Oil change Mandeep is always helpful and professional. Pleasure doing business with him. He is always very friendly and always has time to answer all my questio Mandeep is always helpful and professional. Pleasure doing business with him. He is always very friendly and always has time to answer all my questions. More

slow leak on left rear tire Tonya was very helpful in suggesting a fix for the problem. confirmed by technician. problem resolved in 35 minutes. received recommendations on other Tonya was very helpful in suggesting a fix for the problem. confirmed by technician. problem resolved in 35 minutes. received recommendations on other potential service issues. More

Great Service I went in for an oil change. We were served from the time we drove into the service bay. I had to give them the vehicle information, since this was t I went in for an oil change. We were served from the time we drove into the service bay. I had to give them the vehicle information, since this was the first time the vehicle was in for service. Turns out it was a "free" oil change since the first time we were in for service. They promptly took the car in and got the work done!! I would go back for future work on my vehicle. More

Pick-up of your car for service at your home is outstanding! Service was performed efficiently and everything was communicated via telephone upon completion. Service called prior to picking up car and when leavi Service was performed efficiently and everything was communicated via telephone upon completion. Service called prior to picking up car and when leaving the dealership to drop off the car. Great service. More