Woodfield Lexus - Service Center

GS 300 engine issue Sean was very professional explain to me what the issue was and what needed to be done. He kept me informed on progress and completed job as promised Sean was very professional explain to me what the issue was and what needed to be done. He kept me informed on progress and completed job as promised to my satisfaction. I will strongly recommend him to my friends and family. More

Woodfield Lexus dealer A few months ago i bought a new 2016 lexus RX350. I brought my car for service, I am extremely disappointed with the staff performance. We were treate A few months ago i bought a new 2016 lexus RX350. I brought my car for service, I am extremely disappointed with the staff performance. We were treated as a lesser customer. They were rude towards us. They were hesitant to answer any questions. First of all, the car wasn't washed after service. While, other cars were washed. I have been here over the past few years, and it was always washed after service. We were given information that after every service the car would be washed. When i asked the them why it wasn't washed. The man said "You never asked for it", and quickly turned away and left. I know my English isn't perfect, and i have an accent. I don't believe this should matter. However, for them, this might matter. I felt discriminated because of my accent. The brochure says "Any service complementary car wash". After the service was completed, I asked them what had been done to my car. They replied "It's all on the paper". I think i deserve the same treatment as any other customer. Definitely do not recommend to anyone. I am thinking about changing my car, and never buying a Lexus ever again. More

Mark Demma and Mandeep Mangat keep me loyal to Woodfield Lex I purchased two cars from Mark Demma over the past 3 years and Mark makes me feel like I have my own personal sales advisor. He call me every Christm I purchased two cars from Mark Demma over the past 3 years and Mark makes me feel like I have my own personal sales advisor. He call me every Christmas to see how I'm doing and more importantly I trust Mark will give me the best deal whenever I'm ready to purchase a vehicle. I also recently visited Woodfield Lexus' service department for a routine check-up and I was greeted by Sandeep Mangat who was another outstanding person who made me feel important. It's the people of Woodfield Lexus who inspire me to be a loyal Woodfield Lexus customer. All the people I deal with at Woodfield Lexus are very courteous and I can sense the feeling of customer appreciation every time I'm there. More

12/21/16 Service Writer Gerson and the mechanic Paul Wendtland OUTSTANDING Service. From my initial contact, to providing a loaner and then picking up my ve Service Writer Gerson and the mechanic Paul Wendtland OUTSTANDING Service. From my initial contact, to providing a loaner and then picking up my vehicle. Thank you More

Excellent advise and good service The service was excellent..what more do you want me to say?the service was good. And the car wash always is a plus. Yes The service was excellent..what more do you want me to say?the service was good. And the car wash always is a plus. Yes More

Exceptional service. Came in with several issues and concerns. Immediately, Tonya put me at ease, listened and walk me through the process. She kept me abreast and syste Came in with several issues and concerns. Immediately, Tonya put me at ease, listened and walk me through the process. She kept me abreast and systematically went through different codes that need to be troubleshoot. The technicians worked on my car to assure that everything was thoroughly running properly. My car runs perfectly ! Tonya is a professional, knowledgeable in this business environment and trustworthy. This is why I am a returning and loyal customer. Sincerely, Imelda Anderson. More

Handled in timely fashion All work done in a timely way. He explained what had to be done and what I can wait to have done, also what damage if not performed All work done in a timely way. He explained what had to be done and what I can wait to have done, also what damage if not performed More

Routine service, great treatment. I recently came in for routine service on my vehicle and was treated like a queen. Always a pleasure to deal with Woodfield Lexus. Mandeep was great. I recently came in for routine service on my vehicle and was treated like a queen. Always a pleasure to deal with Woodfield Lexus. Mandeep was great. More

Great Advisor Gerson Buleje has always kept me up to date on what service and any other work that is needed. He even has made great recommendations on when I shoul Gerson Buleje has always kept me up to date on what service and any other work that is needed. He even has made great recommendations on when I should bring the car in and take advantage of specials. This month I replaced my tires at Woodfield Lexus purely based on the great pricing they Gerson helped with. I compared the pricing to several low cost tire stores and LEXUS beat their price!! More

Emergency service- car towed. Called Lexus when I was stranded and car wouldn't start. Transferred to Mike who calmed me down and talked me thru various steps to see what the probl Called Lexus when I was stranded and car wouldn't start. Transferred to Mike who calmed me down and talked me thru various steps to see what the problem might be. I didn't think it was the battery as I had it changed 1 yr ago. Got to Lexus around 5:30 but Mike got my car looked at quickly and it was determined it was the battery which they changed. More