Woodfield Lexus - Service Center

Excellent..Rich is wonderful Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing More

Routine visit Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed report provided about the car’s status. Every visit is the same —- excellent! More

Aim to please The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns wer The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns were resolved. More

Outstanding follow through on car maintenance - end to end I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within 30 sec got confirmation. Arrived at the dealership and was greeted by mgr and said it would be 1 hour to complete. Talked to my Salesman, and within an hour got my car back, cleaned and everything updated and check out. Excellent service process, unlike my former auto dealer (Audi of Hoffman Estate) who told me 3 hours for breaks and alignment. I came back to Audi service 5 hours later only, then said it would be an additional 2 hours. Lexus dealership does a much better job taking care of the car and the owners of the vehicles. Attention to detail and communications on what is going on is second to none at Woodfield Lexus. More

Matt is always good. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. More

Fantastic Service As Always Mandeep has always taken great care of our family. We have four vehicles that you service and everyone is always pleased. He shows great personal atte Mandeep has always taken great care of our family. We have four vehicles that you service and everyone is always pleased. He shows great personal attention and makes us all feel like valued customers and not just another number. Setting up appointment, and picking up vehicles after service has always been seamless and works in perfectly with our schedule. More

Super service rep Tonya Had my car in for routine service at 120,000+ miles. I have dealt with Tonya for several years now and always get great personal attention. She is Had my car in for routine service at 120,000+ miles. I have dealt with Tonya for several years now and always get great personal attention. She is always thoughtful and concerned about what service is needed. I feel like a valued customer/friend, not just another number rolling in for service. She recommended that I buy the extended warranty when my new car warranty was almost up. I had never purchased an extended warranty on any car previously. It was the best value for the money ever spent. Will certainly do this again with my next Lexus. ( not ready yet, only 120,00+ miles). Also stopped by to say goodbye to George Tomasso and wish him well on his retirement. George sold my LS460 to me. Will miss him. More

Tonya is my service rep and she is great. Service department is great. However, my experience with Marty Whitney was very bad. Marty did not tell me truth about the lease on my ES 350. Service department is great. However, my experience with Marty Whitney was very bad. Marty did not tell me truth about the lease on my ES 350. More

50,000 mile service I was helped immediately and my vehicle was serviced in less than an hour. No issues. Thanks for all you do for me and my wife. I was helped immediately and my vehicle was serviced in less than an hour. No issues. Thanks for all you do for me and my wife. More

Recall service They had my car a long time, but excuses were understandable. Nice work though, and very friendly. I did get a loaner and there was no charge. They had my car a long time, but excuses were understandable. Nice work though, and very friendly. I did get a loaner and there was no charge. More