Woodfield Lexus - Service Center

Great service Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. He called me with an update on the status of my service. Could not ask for more. Wood field Lexus provides a very good door to door experience. More

nice dealership great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. More

Excellent, as always Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received More

Always awesome Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people w Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people work at this location. More

Phenomenal Service My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust anyone to fix my car but YOU. I am very grateful for maintaining my car and keeping me safe always. God blessings to you and may you continue the great work and dedication... Sincerely, Evelyn Meyer More

Repair Breaks Had great service ,however when picking up the car service was slow and un organized. I believe the dealer ship needed more people doing the pickup Had great service ,however when picking up the car service was slow and un organized. I believe the dealer ship needed more people doing the pickup function. More

Bad Service - Ignore Customer Poor Customer Service and Low Value - Do not take your car for service here. Disrespectful, untrustworthy and lack of resolution. Service manager tr Poor Customer Service and Low Value - Do not take your car for service here. Disrespectful, untrustworthy and lack of resolution. Service manager treats customers poorly. More

Never Again!!! I went there recently to check the clunking noise in my 08 ES350. They charged $160 for inspection, which is standard. But to my surprise, I was giv I went there recently to check the clunking noise in my 08 ES350. They charged $160 for inspection, which is standard. But to my surprise, I was given a verbal estimate of $4,500 and was told that the Passenger side inner CV boot is leaking along with severe leak in the timing chain assembly. Obviously before spending that much money on a 10 year old car I should get a second opinion which I took from somewhere else and was told there was no leak in the timing chain set. "Some one just made a fool out of you." So, I paid $160 to be a fool. I must say Wood filed Lexus Service Dept. was really honest before. But now with these new service advisers, they just want to make money... More

Three year service schedule I have taken my Lexus RV 300 and 350 back to this dealer for over 15 years. I always found them to be honest and straight forward concerning the work I have taken my Lexus RV 300 and 350 back to this dealer for over 15 years. I always found them to be honest and straight forward concerning the work that needed to be done and the pricing. More

Seriously satisfied I have to say switching from the dealer in Chicago to Woodfield has been one of the best decisions I have ever made. Everyone I deal with is kind prof I have to say switching from the dealer in Chicago to Woodfield has been one of the best decisions I have ever made. Everyone I deal with is kind professional and makes me feel like a welcome part of the family. More