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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
539 Reviews

539 Reviews of Woodfield Lexus - Service Center

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March 31, 2019

Great Service , Rich was very helpful and knowledgeable, all needed service was performed in timely manner without any issues, I will use Woodfield Lexus as my prim More

by TK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks for sharing!

March 22, 2019

Timely , problems fixed Always great service. Will buy new car there when needed! 15 years with my car, great car and great service! Means a lot! Love having loaner car as we More

by Jim lackowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Garcia
March 01, 2019

Excellent Service Mandeep is fantastic and delivered above and beyond our expectations! He provided the upmost professionalism and superior customer service. We would More

by keasley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Mar 01, 2019 -

Woodfield Lexus responded

Thanks for being our customer and sharing your thoughts on working with us!

March 01, 2019

Things changed in this place, getting worse So many years they are really good as family own business, treat customers really good but now looks like things changed. They start to hire more new More

by kevin99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tino, Ed Vale
Mar 01, 2019 -

Woodfield Lexus responded

We apologize your recent visit did not go as expected. Yes, we have had to replace some of our staff, some have moved on to other positions and retirement Our goal to assure our customers have an excellent Lexus experience has not changed. They are still in training and assure you we will continue to work on the process with them. It is important to get your feedback so we can work on those points. We hope you understand and work with us through this transition as we appreciate you as our customer!

February 27, 2019

Mandeep is such a great asset to Woodfield Lexus. . I brought my car in for a 1 hour service and ended up with loaner @ 2 weeks. Mandeep kept me updated throughout the process and would not let the car More

by lexusls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Feb 28, 2019 -

Woodfield Lexus responded

We are happy to hear Mandeep took such good care of you. Thanks for being our loyal customer and we look forward to assisting you with your auto needs for many years to come!

February 19, 2019

Excellent Service! Air bag recall service was scheduled by Rich and a loaner, NX was provided as requested. Rich provided an excellent service and very pleasant to wor More

by LEXUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Woodfield Lexus responded

We are happy to hear you enjoyed the loaner NX. When you are ready, we are here to help! Thanks for sharing!

February 10, 2019

service Rich is my go to service tech coordinator- always provides exceptional service and the reason I keep coming back- he’s a difference maker! 5 star! More

by Go bucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Woodfield Lexus responded

Great to hear Rich is taking care of your auto needs. Thanks for being our customer and for sharing!

January 19, 2019

Service with a smile First, thank you now opening at 8am for service. Helen assisted me and was absolutely amazing, she know how to make customers feel truly welcomed. More

by Lou77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2019 -

Woodfield Lexus responded

Thank you for your kind words, Lou! We are thrilled to have you as our customer!

January 12, 2019

Best Service I have been a customer of Woodfield Lexus since 2007. Biggest reason is the service I have always received. They are honest and have fair prices, plu More

by Happylexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz, Mandeep Mangat
Jan 14, 2019 -

Woodfield Lexus responded

We are so happy to have you as our long time loyal customer! Thank you very much for sharing your thoughts!

January 08, 2019

Service Very expensive, not satisfied with excuse that you use dealer parts, never paid this much for a brake job, and never will again. Very disappointed. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tonya Plutz
Jan 08, 2019 -

Woodfield Lexus responded

We apologize for your visit not going as you expected. Our pricing is in line with area Lexus certified service centers and assure you our quality of work is in line with the pricing. We do hope to have the opportunity to work with you again.

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