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539 Reviews of Woodfield Lexus - Service Center
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February 05, 2020
Great Service Brought my wife's RX350 into the dealership on a Saturday afternoon with no appointment. My wife and I were extremely happy when we saw that Tonya wa Brought my wife's RX350 into the dealership on a Saturday afternoon with no appointment. My wife and I were extremely happy when we saw that Tonya was working. She took care of everything for us, she even told us about a couple of other things that needed attention at the same time. Car is good for another 5K miles. As always, Tonya was great to work with. More
by jsrporsche993
Employees Worked With
Tonya Plutz
January 26, 2020
Excellent Service Tonya was great....easy in and out! Car was ready for pick up when expected. Check out quick as well, will bring car in for service again. Tonya was great....easy in and out! Car was ready for pick up when expected. Check out quick as well, will bring car in for service again. More
by Rogalla
Employees Worked With
Tonya Plutz
January 20, 2020
Always very professional and timely service. Service always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. More
by Mbaeramos
Employees Worked With
Tonya Plutz
January 17, 2020
On time, but I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked h I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked how long the service would take as I only had to run and get groceries and I'd be back by the time the work is finished. He said about 1.5 to 2 hours. He then turned the call over to Tonya for some reason. I left at 9:30, returned at 11:15. Tonya was with another customer at the time, so I went to the waiting room. She came over there a few minutes later and told me it would be about another hour - I don't believe she had them even start on my vehicle until just then. So I had to wait around for another hour. I had "prepaid" for several maintenance visits when I purchased my vehicle in July. Tonya charged me (initially) for this visit - $400 some dollars. I told the cashier there shouldn't be a charge because I prepaid. She took the bill to Tonya who removed the charge and apologized. This was a careless oversight from sub-par staff that shouldn't be working at Lexus. This was not my first time with Tonya handing my maintenance, but it will be the last. Lastly, please do something with your customers' waiting area. Seriously, you're a Lexus dealer, not Honda. Get those filthy green chairs reupholstered or replaced. Your entire dealership is going downhill, and I've been a customer for about 10 years, so I've witnessed the decline. I'm considering switching to Arlington Lexus. More
by Sandra
Employees Worked With
Tonya Plutz, Nick Garcia
January 13, 2020
Outstanding service Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a tim Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a timely manner. More
by shess2112
Employees Worked With
Tonya Plutz
January 11, 2020
Mandeep is fantastic, he’s thorough and really helpful. I completely trust this dealership to service all my vehicles, and I never have any issues! completely trust this dealership to service all my vehicles, and I never have any issues! More
by Cininil
Employees Worked With
Mandeep Mangat
January 06, 2020
Great experience as usual! Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary ver Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary very well. It is nice to have someone who has come to know me and who I trust without a doubt. More
by Marguerite
Employees Worked With
Tonya Plutz
December 31, 2019
Excellent service Vic is awesome service adviser . He got me a loner car on the same of my service and informed me the status of my car. They did awesome job on the rep Vic is awesome service adviser . He got me a loner car on the same of my service and informed me the status of my car. They did awesome job on the repair of my scratches on my wheels. More
by Henry
Employees Worked With
December 23, 2019
it was fine, except When i picked up my car and I had a question about how to adjust the 'exit' setting, there was nobody around to help me...Then the car valet said it c When i picked up my car and I had a question about how to adjust the 'exit' setting, there was nobody around to help me...Then the car valet said it couldn't be changed, but i'd rather have heard it from someone with a little more experience. More
by kim12373
Employees Worked With
December 21, 2019
Nice people ! Fast and polite , make bringing car in for service a breeze , in and out in no time . Easy to schedule , explain everything . Best around service a breeze , in and out in no time . Easy to schedule , explain everything . Best around More
by Dg
Employees Worked With
Tonya Plutz
