Woodbury Nissan - Service Center

I serviced with woodbury Nissan for over ten years, recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my location and install the spare. When I arrived at woodbury Nissan he had a technician waiting for me they installed a new tire and had ready to go in no time. Pete Henrich could have easy sent the tow truck and charged me but he didn't. It isn't always about making a dollar, he showed me he was concerned and got me back on the road. I will always be a woodbury Nissan customer! More

I tried to repair a factory defect on my Nissan Murano I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would loo I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would look into it and then never received call backs. I tried once again this year 2012, as my warranty is set to expire. I was now sent directly to an Auto body shop across the street. White's Auto body who was very nice and accommodating that day. A week later without a call back I called him for a status update, without an inkling of who I was, gave me attitude and hung up on me. I immediately called the Woodbury Nissan. I informed Peter Henrich of the situation, he again stated I had to bring it in for him to look at the car. Having done this so many times before, he said he would try to find out more information and call me back. A week went by with no return call again. However, I did receive a call from a salesman at Woodbury Nissan trying to selling me a new car as my lease is expiring this year. I informed him I was very dissatisfied with Woodbury Nissan and didn't know if I wanted to continue to do business with them. I informed him of the situation and 5 minutes later Peter Henrich was calling me back stating "I hear you're not happy with me". I stated I was unhappy with Woodbury Nissan. Now having to re-explain who I was and why I was unhappy to him made me extremely unhappy with him. I proceeded to make an appointment to bring my car in on February 13, for the repairs. Upon my arrival, I showed Peter Henrich's the peeling clear coat on the front bumper and proceeded to show him other scratches that I wanted fixed. I was told he'd take care of it. As I proceeded to inquire about the warranty coverage and making sure everything would be fixed, I was abruptly cut off and was told "We will take care of it. There are more important things to worry about then this. We'll take care of it", as he was walking away from me. Unfortunately I had other places to be and could not address this blatant lack of respect and utter dismissal at that time. I asked how long it would take. He said he wouldn't know until he spoke with the Auto body shop (The same shop that previously hung up on me). I called Tuesday after 5:00 pm for a status update. I was told Wednesday afternoon. Thursday the latest. I called Wednesday. Wasn't ready. I called Thursday they said it was still drying. It was raining, so I didn't want to take the chance of driving it in the rain right after drying. I picked it up Friday morning. I inspected the car myself when I arrived. The clear coat was repaired, but none of the other scratches were. I asked Peter Henrich what was completed. He told me all warranty covered issues were repaired. I said none of the scratches were repaired. He reiterated all the warranty covered issues were repaired. I said that's not what I asked for. He reiterated all the warranty covered issues were repaired. I never once received a call with a status update or any information about the scratches not being repaired. I wanted them repaired whether they were under warranty or not. But having been dismissed by Peter Henrich's the way I was and him stating he'd take care of it, he should have called me to inform me of this. The Customer Service at Woodbury Nissan is atrocious and offensive to women. More

I just got my car back from being serviced when I realized I was over charged. I had someone call in inquire about a price for the same service. They were quotes much cheaper. Roughly $70. I was misg realized I was over charged. I had someone call in inquire about a price for the same service. They were quotes much cheaper. Roughly $70. I was misguided into getting a "special package" of rotation/balance/alignment for a discounted deal. I didn't even need alignment yet wasn't told you can get all of those services separate. They billed me for more hours than they could have possibly worked. The hours exceeded the time the car was in the shop. When called to confront these issues. Was scolded by the manager of service. While I was on the phone my check engine light appeared. My car is still under warranty. Not sure why I "need" all of these services. Seriously OVERCharged! Double check before you say yes to any service!! More

I bought a 'certified' 2003 350z from these clowns. That is if certified means that they hide a huge windshield rock chip under the price tag, and a rear tire with an irrepairable leak, along with a bunch o is if certified means that they hide a huge windshield rock chip under the price tag, and a rear tire with an irrepairable leak, along with a bunch of other little things. Anyways, the price and negotiations worked out pretty fairly, but the service department and management is TERRIBLE. The sales and management team was anything but friendly and helpful. The whole time I was there I was wondering if buying a car from these xxxxxxxx was a good idea. But it was a good deal, so I did it. :) While my car was in their care, they parked it out front in the CUSTOMER LOT next to a highway where a customer BACKED INTO IT. Although he paid for the damages, his insurance company wouldn't pay for the majority of the rental car Woodbury rented me in the meantime. 2 days before the car was done being repaired, Woodbury somehow called enterprise and removed themself from the invoice, so there was no liable party to bill. So yeah guess whose credit card ended up being charged the $600. They then refuse to reimburse me after having initially repeatedly telling me they were so sorry and would cover anything his insurance did not. I even talked to the General Manager of the dealership who informed me that "He wouldn't be General Manager if he gave everyone who bought a car there $600." And basically hung up on me. So if you are looking for yet another Nissan dealership that will lie and do whatever they can to get you to buy, and fights you every step of the way when it comes to customer satisfaction, go to Woodbury Nissan. More