Woodbury Nissan - Service Center

No pressure whats so ever Went into Woodbury Nissan, met Bobby Clark and helped me find the car that was perfect for me and my family thanks to all at Woodbury Nissan now i fee Went into Woodbury Nissan, met Bobby Clark and helped me find the car that was perfect for me and my family thanks to all at Woodbury Nissan now i feel safe. More

Service Appt for oil change and tire rotation for 5pm. Dropped car off at 3:30pm. Received a call at 5;50pm, stating it was just being brought in for service Appt for oil change and tire rotation for 5pm. Dropped car off at 3:30pm. Received a call at 5;50pm, stating it was just being brought in for service. Given a loaner for the night . Received a call after leaving the dealership telling me the air filter was dirty and needed changed. Refused, car has 17,000. and is driven on highway: nor did my sensor lite come on:( Called in the am, car was completed, but tires were not rotated as asked on the drop off: I had a coupon for oil change and tire rotation. Very disappointed with service, this is not the Nissan of Mr Wright. Sorry to say. Cashier did reduce my price since there was no evidence of tire rotation nor my refusal for filter change. If it is not written it did not happen. More

Excellent service by Jeff Stephenson We had gotten a call for a service appt.for my daughter's car. Mr. Stephenson went out of his way to honor the phone call. It was a pleasure to d We had gotten a call for a service appt.for my daughter's car. Mr. Stephenson went out of his way to honor the phone call. It was a pleasure to deal with him. Thank you again. More

Outstanding and Exceptional Salesman Anthony was a real pleasure to work with. No pressure, no hype. Very easy to work with. I went in to get an oil change on my 2008 Ultimate and came ho Anthony was a real pleasure to work with. No pressure, no hype. Very easy to work with. I went in to get an oil change on my 2008 Ultimate and came home with a new Rogue. Anthony represents the best of what I and my family have come to expect from Woodbury Nissan. More

Always very helpful! Enjoyable and speedy experience whenever I have my car serviced. Looking forward to working with Anthony and Woodbury Nissan in the purchase of my next Nissan. whenever I have my car serviced. Looking forward to working with Anthony and Woodbury Nissan in the purchase of my next Nissan. More

OVERPRICED!!! I took my car here to have them check out some noise it was making. They wanted to charge me like $1300 which i cannot afford so i was going to get it fixed somewhere cheaper. When i told the some noise it was making. They wanted to charge me like $1300 which i cannot afford so i was going to get it fixed somewhere cheaper. When i told them this they said okay that will be $100 something for diagnostics!!!! SERIOUSLY??? Who charges a diagnostic fee?? NO DEALER - NISSAN OR HONDA that i have EVER been to in ANY state i have lived in!!! this is the first i have ever been charged a diagnostic and and over $100 at that!!! its highway robbery. They say well our tech has to be paid for his time - which was like an hour and I'm pretty sure they are hourly not case by case basis. So this guy is making more than a DR. and getting paid over $100 an hour!!!! RIDICULOUS and they dont tell you about this fee beforehand bc if you get the car fixed there the fee is "waived" whatever its just added into the total cost and they pretend its been waived to earn your loyalty. I LOVED my nissan and now i dont know if i will every buy one again and i will most certainly NEVER go back to this dealership again. My friend works at a nissan in NC and even he said they were overcharging! BUT because they are franchised they are allowed to do this! DONT let them fool you! they aren't any better than your local guy who will work harder to keep your customer service because he is a small business and not a guru dealership giant! I have NEVER EVER had anyone charge me a diagnostic fee - meineke looked at my front and rear brakes a few months ago - we chose to get them fixed at another place due to price. NEITHER charged us a diagnostic fee!! Its called good customer service - you offer the service for free to show your customers you value their service and arent trying to rob them. I have taken my car to nissan dealers in NC, VA, PA and have chosen not to get the car fixed at that time and NONE of those dealers charged me a fee. When i had my civic HONDA never charged a fee. Additionally this problem is a common problem starting to occur in this car around 60-70k, Also my car is only 6 months past warranty. When my friend recently took her FORD into a Ford dealer for a problem they quoted her $3000!! when she told them the car was only a few months past warranty - FORD dropped the price to $300 because it was a common problem occurring within a year after warranties were expiring. I mean dropping from $3000 to $300??? talk about inflation - im sure other dealers do this well. AND to have the car need $1300 in work only 6 months after the warranty expires??? Come on! and it was checked before the warranty ended to make sure everything was in working order! VERY DISAPPOINTED, especially since UNTIL NOW i have told everyone i know that i love nissan and their dealers work with you and ive never had a bad experience at the dealer before. Well NO LONGER THE CASE! My fanship of nissan has died. More

I would like to start by saying that over the last 12 years I have never bought or had my vehicles serviced by ANYONE but Woodbury Nissan..... The Whole Woodbury Nissan Family is like extend family to m years I have never bought or had my vehicles serviced by ANYONE but Woodbury Nissan..... The Whole Woodbury Nissan Family is like extend family to me and my family and I don't mean the " oh it's them, I can't wait til they leave" type, I mean the "YES their here, I wish they could stay longer!" type of extend family. That is the reason I tried to think of everyone that I have ever met there over the years and put their names in the box of employees that have helped me, because to me they are all the best from the guys cleaning up the shop/dealership and all the way to the owner. Over my years and years of sales/service at Woodbury Nissan I have had an excellent experience every time.... More

I serviced with woodbury Nissan for over ten years, recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my location and install the spare. When I arrived at woodbury Nissan he had a technician waiting for me they installed a new tire and had ready to go in no time. Pete Henrich could have easy sent the tow truck and charged me but he didn't. It isn't always about making a dollar, he showed me he was concerned and got me back on the road. I will always be a woodbury Nissan customer! More

I tried to repair a factory defect on my Nissan Murano I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would loo I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would look into it and then never received call backs. I tried once again this year 2012, as my warranty is set to expire. I was now sent directly to an Auto body shop across the street. White's Auto body who was very nice and accommodating that day. A week later without a call back I called him for a status update, without an inkling of who I was, gave me attitude and hung up on me. I immediately called the Woodbury Nissan. I informed Peter Henrich of the situation, he again stated I had to bring it in for him to look at the car. Having done this so many times before, he said he would try to find out more information and call me back. A week went by with no return call again. However, I did receive a call from a salesman at Woodbury Nissan trying to selling me a new car as my lease is expiring this year. I informed him I was very dissatisfied with Woodbury Nissan and didn't know if I wanted to continue to do business with them. I informed him of the situation and 5 minutes later Peter Henrich was calling me back stating "I hear you're not happy with me". I stated I was unhappy with Woodbury Nissan. Now having to re-explain who I was and why I was unhappy to him made me extremely unhappy with him. I proceeded to make an appointment to bring my car in on February 13, for the repairs. Upon my arrival, I showed Peter Henrich's the peeling clear coat on the front bumper and proceeded to show him other scratches that I wanted fixed. I was told he'd take care of it. As I proceeded to inquire about the warranty coverage and making sure everything would be fixed, I was abruptly cut off and was told "We will take care of it. There are more important things to worry about then this. We'll take care of it", as he was walking away from me. Unfortunately I had other places to be and could not address this blatant lack of respect and utter dismissal at that time. I asked how long it would take. He said he wouldn't know until he spoke with the Auto body shop (The same shop that previously hung up on me). I called Tuesday after 5:00 pm for a status update. I was told Wednesday afternoon. Thursday the latest. I called Wednesday. Wasn't ready. I called Thursday they said it was still drying. It was raining, so I didn't want to take the chance of driving it in the rain right after drying. I picked it up Friday morning. I inspected the car myself when I arrived. The clear coat was repaired, but none of the other scratches were. I asked Peter Henrich what was completed. He told me all warranty covered issues were repaired. I said none of the scratches were repaired. He reiterated all the warranty covered issues were repaired. I said that's not what I asked for. He reiterated all the warranty covered issues were repaired. I never once received a call with a status update or any information about the scratches not being repaired. I wanted them repaired whether they were under warranty or not. But having been dismissed by Peter Henrich's the way I was and him stating he'd take care of it, he should have called me to inform me of this. The Customer Service at Woodbury Nissan is atrocious and offensive to women. More