Woodbury Nissan

Buying a car is usually one of those things I put off for as long as possible. I'm a 25 year old female which I have come to find is not what you want to be if you are trying to get a fair deal on a new car as long as possible. I'm a 25 year old female which I have come to find is not what you want to be if you are trying to get a fair deal on a new car. I did a little research on the internet before going shopping and narrowed my choices to the Acura MDX, Nissan Murano, and Range Rover Sport. After calling Cherry Hill Nissan and being told getting a Murano was "impossible" I decided to go to Land Rover and Acura and was shocked with the treatment I received at both dealerships. I will admit I look younger than I am but in a business as competitive as the automotive industry I expected some level of professionalism which was totally void from both dealerships. Both salesmen tried to get me to fill out a credit application before taking a test drive, and at both dealerships the quoted price dropped over $100 per month from the first set of numbers they gave me to the last. At both dealerships once the salesman learned that I have a credit score over 800 and earn a good salary their attitudes totally changed. I left both dealerships feeling like I was trying to be taken advantage of and decided not to go car shopping again until my boyfriend could go with me. That weekend I was at a bridal shower and one of the women there had just bought a new Maxima and raved about the service and treatment she received at Woodbury Nissan. She gave me her salesman's business card and after hearing about the terrible time I was having promised things would be different at Woodbury Nissan. Since the lease on my BMW was about a week from being up I decided to give Mike Murray, the salesman at Woodbury Nissan, a call. When I called to get some information about the Murano Mike was both knowledgeable and professional. I mentioned that I was told by Cherry Hill Nissan that getting a Murano was "impossible" and he assured me that if he didn't have what I wanted in stock he would do his best to get it for me. Feeling a little bit more comfortable about the situation I decided to take a drive to Woodbury Nissan after work. When I got there despite a full showroom of people I was instantly greeted and someone got Mike for me immediately. Rather than ask me about my credit or how much money I made, Mike took me right to their selection of Muranos and went over all the different features available on the car so I could pick the one that suited me best. Unlike the other salesmen I worked with previously Mike seemed to actually like his job. He spent a good 30 minutes going over the ins and outs of the vehicle and explaining the different packages available. I was taken on a full tour of the dealership and never felt rushed throughout the entire process. When it came time to negotiate the price Mike took the time to go over all of the current programs and incentives Nissan was offering on the Murano before getting the price from his manager to avoid the constant back and forth you are stuck dealing with at most dealerships. When he came back with numbers Mike carefully went over the payment options with me and we were able to come to an agreement with relative ease. Best of all, I WAS NEVER ASKED TO FILL OUT A CREDIT APPLICATION until after we agreed on the price of the car. The exact Murano I had wanted was not in stock but I was promised they would have it for me within a few days. Over the next day I received phone calls from both my salesman Mike Murray and his manager Ed Kraus thanking me for my business and updating me on the status of their search for my Murano. Much to my surprise the vehicle was found and ready to be delivered within 48 hours. Upon my arrival to pick up my new car I was greeted by Tom McMenamin the general sales manager of Woodbury Nissan who took the time to ask me about my experience and make sure I was receiving nothing short of excellent customer service. When it came time to finalize my purchase I met with Brian Landolfi the finance manager who was very helpful as well. He explained the different warranty options available from Nissan without pressuring me to buy anything. I ended up buying the extended service plan and maintenance plan from him because the value seemed too good to pass on. Once completed in finance Mike introduced me to Andrew Lott one of the service advisors and helped me set up my first oil change appointment before going over my new car with me top to bottom. Since the sale of my vehicle I have gotten a letter from my salesman thanking me for shopping at Woodbury Nissan and a phone call to make sure I didn’t have any issues or questions. I absolutely love my car and never thought buying a car could be as comfortable an experience. Everyone at Woodbury Nissan is friendly and seems to really care about your happiness before, during, and after your purchase. I will be a repeat customer and will be sure to refer as many people as I can to Woodbury Nissan. More

Run around and out right lies!.. thats my summary of my recent(and very last!!)experience with this dealership. I have bought and recommended many people who bought new cars from Woodbury Nissan over the y recent(and very last!!)experience with this dealership. I have bought and recommended many people who bought new cars from Woodbury Nissan over the years because they WERE a very professional small car dealer that delivered what they promissed. I went there after I shopped another dealer and I new what I wanted. I think most people shop more than 1 place for a car. The Run Around: They did not have the car that I wanted and test drove and was quoted at thier competitor but stated they will locate one to my exact specifications and quoted the price and terms. I put a deposit down and left.. over 3 weeks later no car, I had to call several times a week to see where they were in locating a car.. I was told that they can do another collor, not the color I wanted or the 2nd choice. I was told they can do if without some options I wanted. No Luck.. The Lies: I asked for my deposit back and was told that they would cut a check and mail it by the next day. I waited a few days never got a check. Called the sales guy back and was told that the girl in finance told him it may have gone a few days later.. still no check, a week and a half later guess what.. NO Check. No Car, no returned deposit. 1 month waisted.. Sounds sleazy to me. More

Recently purchased a new Nissan Altima from Woodbury Nissan and wanted let people know what a great experiance this was. My sales man's name was Drew Tyler and he was extremly knowledgable and a really Nissan and wanted let people know what a great experiance this was. My sales man's name was Drew Tyler and he was extremly knowledgable and a really stand up guy. The whole staff for that matter treated me very nicely and I was introduced to the service manager as well as Tom Mcmenin the general manager. I have purchased many cars in my life and have had some good and bad experiances but without a doubt this was the best experiance yet. I absolutly love my Altma and highly recommend Woodbury Nissan! More

Woodbury Nissan comes highly recommended. From the beginning of my search until the very end, the entire Nissan staff that I encountered that day was friendly and helpful. My salesman, Sergio Johnson beginning of my search until the very end, the entire Nissan staff that I encountered that day was friendly and helpful. My salesman, Sergio Johnson, helped this car buying experience be a pleasant one. He made sure that I was comfortable with my final decision. I never felt like he just tried to sell me a car and push me out the door. Tom McMenamin, the General Manager, was sure to greet all customers personally. Ed Kraus,the Sales manager, was also very helpful and friendly. When I return my car for maintenance, the service dept. is nothing but excellent. When I am in the market again for another car, I will only consider Woodbury Nissan. More

As a professional sales manager, I look for customer service and professional staffing when making a vehicle purchase. I have purchased 3 new vehicles and 1 used from WOODBURY NISSAN since 2007 and fee service and professional staffing when making a vehicle purchase. I have purchased 3 new vehicles and 1 used from WOODBURY NISSAN since 2007 and feel we have developed a mutually appreciated 'forever' relationship. The showroom at WOODBURY NISSAN was spotless; and the staff courteous, respectful and professional. The inventory was great and WOODBURY NISSAN offered exactly the vehicle(s) we were searching for. It was well worth the trip and I refer everyone who is looking for a vehicle to contact WOODBURY NISSAN. I was given a point-by-point introduction to my vehicle by our salesperson(s) and all of the paperwork was explained in great detail by the Financial Manager to ensure understanding of the contracts. I felt as though I was being offered options by the staff of WOODBURY NISSAN and not being pushed, or forced, into any vehicle. The price was more than competitive The General Manager made a point of introducing himself and offering his contact info at any time. WOODBURY NISSAN goes above and beyond to make certain a customer will return in the future. I appreciate the time and attention they gave me to make my experience a pleasure! They are 'four for four' with me in just two years!! They can be assured I will return to WOODBURY NISSAN for my next purchase! More

WOODBURY NISSAN is the ONLY place I will ever buy a car from again! As a single female it is not always easy to have such a positive buying experience! At Woodbury Nissan I was treated with a level of res from again! As a single female it is not always easy to have such a positive buying experience! At Woodbury Nissan I was treated with a level of respect and professionalism that is almost unheard of in the automobile industry! Chris was great! He listened to what I wanted and helped me pick out the perfect Nissan Altima! Melissa presented with several different options and made sure I had a clear understanding of what I was signing. Even Tom (the general manager) came out to personally thank me for the business! Overall the best experience in car buying I have ever had! I will refer everyone I know to make all future auto purchases from WOODBURY NISSAN!!! More

The typical 'sleazy car salesman' is true at this dealership. My wife and I went in to finally purchase the SUV we always wanted. We put a LOT of money down for the specific model we wanted. They dealership. My wife and I went in to finally purchase the SUV we always wanted. We put a LOT of money down for the specific model we wanted. They said no problem the vehicle would be delivered in a few days. A few days later at 10PM (with my baby and wife asleep) they called and said they couldn't get the vehicle, that it was "damaged". I should backtrack a bit, I spoke to another local Nissan dealer and they said there was no way that Woodbury could find that vehicle we wanted because they couldn't find any in the database. So, Woodbury says that they can offer me a stock vehicle in a different color. I know, I'm complaining about the color but when your spending a LOT of money on a car you plan to drive into the dirt you want the right one. I told them to cancel the deal and refund my money. They said "Ok". Then they called back ten minutes later (remember the sleeping baby, guess they didn't care) and said they may be able to get one but with a different color interior and by the way we had to decide now because their sale ends at midnight. So, I asked for the owner's name and they gave me a name, too bad it was only a manager (they forget that the internet is so handy that you can Google Woodbury Nissan and find out the manager's names). They lied about something so simple as the owner. I had a real bad vibe about them. I would definetly not recomend them. Last time I checked when you put a deposit down for a specific model you should get that model. More

OK, I've written a few reviews in here about my experiences at a couple of Toyota dealerships. I ended up buying a Camry, but for the xxxx of it, I shopped the Altima. The Altima is a great looki experiences at a couple of Toyota dealerships. I ended up buying a Camry, but for the xxxx of it, I shopped the Altima. The Altima is a great looking car, but that stupid CVT transmission completely turned me off to it; it doesn't have gears like a regular transmission, and it feels like an automatic that keeps slipping out of gear. Anyway...enough techobabble. I stopped in Woodbury and talked to Andre; very professional and cordial and made me feel like a person. Like I said, I was considering the Altima along with the Camry. I test drove the car and he really knew his stuff...& NO PRESSURE! We worked up some numbers and the 2.5SL was almost $100 above my budget and had equipment that I really didn't want (leather, sunroof, and that STUPID CVT!!!). I didn't want to step down to a 2.5S because it had crappy looking hubcaps and I love alloy wheels, plus the 2009 Altima 2.5S doesn't offer a regular planetary gear automatic or a manual transmission. Sales manager Jeff came over...nice kid but he exemplifies sales managers. He put a little pressure on and I felt a little uncomfortable, but nothing overwhelming. Another guy, Tom (president or general manager) came over and introduced himself. They tried everything to get me to buy that Altima. Tom even went below his cost. I just didn't like the car and I wanted to think about it because it was a pretty big purchase. Those guys did what they had to do to try and make a sale...I don't blame them, it's tough in the showrooms right now with the economy being what it is. Even though they came across as a little pushy, I can honestly say I had a great time and if the Altima had a normal automatic LIKE EVERY OTHER CAR BRAND that I more than likely would've driven that home instead of a Camry SE. Trust me, even though I didn't buy, I'd send everyone I know there to buy a car. Whatever you do, make sure you see Andre. More

Ok, I know car dealerships are places usually people HATE going to (especially when you HAVE to buy a car), but I've been to good dealerships (rare) from time to time. However, this experience was byfar the going to (especially when you HAVE to buy a car), but I've been to good dealerships (rare) from time to time. However, this experience was byfar the worse. During my visit there, Reggie, the sales person, barely gave me much time to look over the car that I was interested in. I had questions about the dents on the car that I was concerned of, but he basically blew if off by saying 'I don't know.' The test drive was awful, just down the street and back again (I was only allowed to make 1 right turn and then a left turn to head back to the dealship). The test drive was ridiculus. The whole sales pitching thing was extremely annoying, but completely by the book: they spotted me as a potential buyer, took my driver's license, and made me wait forever for practically no reason to drain my patience. I told them I was still shopping around (which is true!), and they absolutely refused to let me leave. Then they took me into a little room with the sales manager, Anthony, who was btw, a xxxxing xxxxxx, to negotiate a price. I guess it's the same old story. Overall, they basically ignored a lot of my questions and requests, and were totally just concertn with making a sale. MAIN part of my complaint: I usually wouldn't spend time writing up any reviews, but these guys pissed me off so much that I just had to. I agreed to buy a used Mazda3 for pretty cheap ($11.3k) from them during that visit. I put down a 500dollar deposit on the car so I can get some stuff ready before I make the real purchase. I called in the middle to check up on the car and see if they did the stuff I requested for (rotation, steering wheel adjustments), and they said 'The car is in GREAT shape, you're lucky to get this car'..etc, and everything seemed well. The evening before the day I was planning to go purchase and pick up the car, I called Woodbury to let them know. I talked with Reggie and asked about the car, and he said he has to go check up on the car, he doesn't know if it's there, and told me he would call back later, because he was too busy with customers in the store. Later at their closing time, I had to call back for Reggie, and Reggie told me the car that I wanted was GONE. He said the car was actually under a lease, and they had to return the car to the old dealership that owned the car. (This is pretty much xx. When they recieved the car, they could easily know if the car is under a lease or not by looking at the owner of the TITLE OF THE CAR.) So, I wasted an entire day when I could've been shopping around for other cars. Wasted an entire week getting stuff ready to buy the car. I wasted money on driving to the dealership, and I spent money for a couple days of useless insurance for that specific car. If they lost the car, couldn't they at least LET ME KNOW?! Couldn't they have just called me? I asked them to at least refund my deposit, and he said sure, 'definitely.' I waited around 4 business days for that refund before I had to call back. Reggie told me he's working on the paperwork 'as we speak' and I should see the refund back on my credit card statement tomorrow (another excuse for poor customer service). Next day, I did see something on my credit card statement. ANOTHER CHARGE FOR $500. This took stupid mistake another 2,3 days to resolve and I eventually did get my refund (of $1000 now) back. And finally, I was done with dealing with Woodbury. I am really furious about the treatment I recieved from Woodbury, but I'm just sharing my story with you. Hope my story would give you an idea of how shady they are and how bad the service is at Woodbury. I would not recommend this place, period. More

I have leased my last two vehicles from this dealership. Love the sales staff and I am fairly confident that I am getting a good deal when I am there. However, with the last lease the dealership screwed up Love the sales staff and I am fairly confident that I am getting a good deal when I am there. However, with the last lease the dealership screwed up the paperwork and leased us an 05 and the paperwork said 04. I signed everything and then pointed this out. The sales manager came out and told me that the price quoted was for an 04 so we could go look at the 04 he had available or keep the 05 we picked out and pay another $50 a month. We went round and round and agreed on the $50 a month extra, but he through in a bunch of stuff, including a service contract to perform free oil changes and wheel rotations as long as the lease is. That leads me to the service department. I drop it off for one of the oil changes and tire rotations and go to work. My daughter has a friend drop her off to pick it up when it is finished. They make her pay for the oil change and rotation or she cannot take the van. This was the third time I had the van in under this contract, and I had told them about it when I dropped it off. We had to go through a bunch of people before someone would give us a refund, and then they would not give us it all back because they put windshield wiper fluid in for us (a $10 charge)!! I would recommend the place to buy a car, but look elsewhere for service. More