Woodbury Nissan

I would like to start by saying that over the last 12 years I have never bought or had my vehicles serviced by ANYONE but Woodbury Nissan..... The Whole Woodbury Nissan Family is like extend family to m years I have never bought or had my vehicles serviced by ANYONE but Woodbury Nissan..... The Whole Woodbury Nissan Family is like extend family to me and my family and I don't mean the " oh it's them, I can't wait til they leave" type, I mean the "YES their here, I wish they could stay longer!" type of extend family. That is the reason I tried to think of everyone that I have ever met there over the years and put their names in the box of employees that have helped me, because to me they are all the best from the guys cleaning up the shop/dealership and all the way to the owner. Over my years and years of sales/service at Woodbury Nissan I have had an excellent experience every time.... More

I serviced with woodbury Nissan for over ten years, recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my recently I had a flat tire, so I called woodbury Nissan to get it towed Pete Henrich quickly answered the phone and said he would send someone to my location and install the spare. When I arrived at woodbury Nissan he had a technician waiting for me they installed a new tire and had ready to go in no time. Pete Henrich could have easy sent the tow truck and charged me but he didn't. It isn't always about making a dollar, he showed me he was concerned and got me back on the road. I will always be a woodbury Nissan customer! More

I tried to repair a factory defect on my Nissan Murano I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would loo I tried to repair a factory defect on my Nissan Murano for the past three years. I wasted my time traveling to the dealer, they said they would look into it and then never received call backs. I tried once again this year 2012, as my warranty is set to expire. I was now sent directly to an Auto body shop across the street. White's Auto body who was very nice and accommodating that day. A week later without a call back I called him for a status update, without an inkling of who I was, gave me attitude and hung up on me. I immediately called the Woodbury Nissan. I informed Peter Henrich of the situation, he again stated I had to bring it in for him to look at the car. Having done this so many times before, he said he would try to find out more information and call me back. A week went by with no return call again. However, I did receive a call from a salesman at Woodbury Nissan trying to selling me a new car as my lease is expiring this year. I informed him I was very dissatisfied with Woodbury Nissan and didn't know if I wanted to continue to do business with them. I informed him of the situation and 5 minutes later Peter Henrich was calling me back stating "I hear you're not happy with me". I stated I was unhappy with Woodbury Nissan. Now having to re-explain who I was and why I was unhappy to him made me extremely unhappy with him. I proceeded to make an appointment to bring my car in on February 13, for the repairs. Upon my arrival, I showed Peter Henrich's the peeling clear coat on the front bumper and proceeded to show him other scratches that I wanted fixed. I was told he'd take care of it. As I proceeded to inquire about the warranty coverage and making sure everything would be fixed, I was abruptly cut off and was told "We will take care of it. There are more important things to worry about then this. We'll take care of it", as he was walking away from me. Unfortunately I had other places to be and could not address this blatant lack of respect and utter dismissal at that time. I asked how long it would take. He said he wouldn't know until he spoke with the Auto body shop (The same shop that previously hung up on me). I called Tuesday after 5:00 pm for a status update. I was told Wednesday afternoon. Thursday the latest. I called Wednesday. Wasn't ready. I called Thursday they said it was still drying. It was raining, so I didn't want to take the chance of driving it in the rain right after drying. I picked it up Friday morning. I inspected the car myself when I arrived. The clear coat was repaired, but none of the other scratches were. I asked Peter Henrich what was completed. He told me all warranty covered issues were repaired. I said none of the scratches were repaired. He reiterated all the warranty covered issues were repaired. I said that's not what I asked for. He reiterated all the warranty covered issues were repaired. I never once received a call with a status update or any information about the scratches not being repaired. I wanted them repaired whether they were under warranty or not. But having been dismissed by Peter Henrich's the way I was and him stating he'd take care of it, he should have called me to inform me of this. The Customer Service at Woodbury Nissan is atrocious and offensive to women. More

Went looking for a 2011 Frontier I saw on there website. Wanted something inexpensive. They had it in stock just down the street. Salesman pulls it forward and first thing I see is a dent on the left side. Wanted something inexpensive. They had it in stock just down the street. Salesman pulls it forward and first thing I see is a dent on the left side. No problem he says. We'll fix it or work with you on it. I take the test drive and it's acceptable. We go back inside start the process of finding out what my 2011 Escape is worth with just 7600 miles on it. After a bunch of running back and forth with sales manager, Mike shows me my Escape is worth $16,000.! What! A $28K car depreciated $12K in 10 months? Then he started in with payments and leases without showing me a list price on the vehicle he was trying to sell me. Then it jumped to trying sell me a car for my wife and leasing mine. He picks out a Rogue for my wife and I didn't want that and she wouldn't either. I went along because I didn't want the process to drag on any longer. He asked what I thought and told him the trade-in was too low. He brought it up to $17K. I still said that was too low. Bottom line, I told him at least $18K was decent but $19K would be better. They'll put the car on the lot for $22K no problem and get it. It doesn't need anything. The sales tactics were awful! Why can't I just deal with the sales manager if you have to run to him all the time. Before I left for the night, Mike wrote a guarantee on his business card to get me $18K for my trade. How nice, a guarantee from a car salesman. That will hold up I'm sure. I wouldn't recommend this dealer to anyone. Run away! More

I shopped for an 2011 Altima Hybrid online and found one for $27,670 on Woodbury Nissan's website along with 4 other 2010 new Altima Hybrids. Of course when I visited the dealership none of the 2010's were for $27,670 on Woodbury Nissan's website along with 4 other 2010 new Altima Hybrids. Of course when I visited the dealership none of the 2010's were in stock and they had difficulty finding it. When the finally found the car Tony drove to a lot down the road where the 2011 Altima was...it was still had paper wrapping on it and the interior was covered in plastic. The window sticker price read $27,670 and nothing else. So we test drove the car and returned to the dealership to work out the numbers. I refused a credit application until the numbers were right. They appraised my car as I reviewed KBB, NADA, and True Car values for both vehicles which I had printed before going to Woodbury. Tony returned and all of a sudden the price of the 2011 Altima jumped from $27,670 to over $30,000...talk about sticker shock!!! Tony said it was for the appearance package(unneeded dealer installed options) which included pin striping, fabric protection, and paint protection for a whopping $3000. Now mind you paper wrapping was still on exterior, plastic was still on interior, and the window sticker still read $27,670. I showed Tony my True Car information that the price should be around $20,986 to $21,986 after the $4000 rebate and discounts. He took the paper to the manager and returned with a credit application and asked to run my credit. I told him for a second time no credit app until we have the numbers. I told Tony I wasn't paying for dealer installed options I didn't ask for. Then as I was getting ready to leave I asked for my KBB, Nada, and True Car papers....Tony told me the Manager walked out with it. I told him to go get it. He said he didn't know where the manager went and that it was no problem I could print it again. I explained to him printer ink is not free and left. I'm not going to tell you not to go to Woodbury Nissan, because most dealers are LIARS and THIEVES...just do your homework it could save you thousands and if this happens to you just get up and walk out. More

How many times have you heard of a dealership delivering a car with the check engine light on? Took me 8 hrs, from the time I walked in the door, til I drove car from lot. One quarter of that is becaus a car with the check engine light on? Took me 8 hrs, from the time I walked in the door, til I drove car from lot. One quarter of that is because of a salesman very inattentive to detail, and half of which was caused by them having to fix the problem which prompted the 'check engine' light. More

Although Woodbury Nissan is not the closest dealer to my home, after being extremely disappointed by the customer service I received from my local dealer, I took the advice of my friends and coworkers and c home, after being extremely disappointed by the customer service I received from my local dealer, I took the advice of my friends and coworkers and contacted Woodbury Nissan. So the first thing I did was go on to Woodbury Nissan's website and I emailed Woodbury Nissan's internet manager Ryan Sauers. I quickly received an email back and a phone call from Ryan. He confirmed everything I was looking for, reviewed the pricing with me, and then I scheduled an appointment. When I arrived at Woodbury Nissan everyone was extremely professional and very friendly. They even had the exact Maxima that Ryan and I talked about waiting for me on the side of the showroom when I arrived ready for me to test drive. The whole transaction was done in just over an hour and Woodbury Nissan made this my easiest car purchase ever. I would recommend anyone to Woodbury Nissan just as my friends did. More

It was my first time visiting Woodbury Nissan. My experience at Woodbury Nissan was excellent and totally different from what I have experienced from other Dealerships. First of all, my sales person, experience at Woodbury Nissan was excellent and totally different from what I have experienced from other Dealerships. First of all, my sales person, Roman, was very knowledgeable and never made me feel rushed. I often feel rushed at other dealerships and they often treat me as a number; however, Roman treated me as a whole person by considering every aspect of my requests and concerns. Management team at Woodbury Nissan was very friendly and well organized, and everyone treated me with respect. Roman and the management staff gave me an amazing offer for 2010 Altima lease, and my car was detailed and ready in no time. I was very pleased with the service I received at Woodbury Nissan, and I would not go anywhere else in the future. I would recommend anyone who is considering buying or leasing a car to visit Woodbury Nissan Dealership for a great deal and for an excellent service. More

I went into this Car Dealer because it was recommended to I went into this Car Dealer because it was recommended to me,I was looking for a nissan but was not sure which one I wanted. In the show room I was I went into this Car Dealer because it was recommended to me,I was looking for a nissan but was not sure which one I wanted. In the show room I was greeted by Mr Roman He showed me diffrent models but also questioned me about my job ,family and way I lived. H esaid this would help him show me the right car for me and my family. Mr.Roman was polite and knowledgeable. The whole showroom was pleasing to the eye, everyone was attentive, neat and very clean,no one seem to be in a rush as in other car dealerships I've in.I was offered coffee or beverage.Mr. Roman answered all the questions I asked I did not buy that day but plan to go in the near future. thank you Ms C. Ramirez More

What a great dealership! I brought my boyfriend with me here this Friday for there "Black Friday" sales event after comparing pricing with 4 other Nissan dealerships close by. Our salesman, Dave, gave us here this Friday for there "Black Friday" sales event after comparing pricing with 4 other Nissan dealerships close by. Our salesman, Dave, gave us hours of his undivided attention as we test drove 5 different cars on the lot before I ended up picking out a 2007 Certified Nissan Altima 2.5 S model. Dave showed us all the added features that the car had to make sure that we understood how they worked. It was nice how the management team did everything they could to help me get financing despite my not so great credit. I honestly didn't think I'd get approved for the car because of my high college tuition loans, but Brian L got me a loan at a great rate. My payment ended up being less than I was quoted from previous dealerships by over fifty dollars per month on a car in comparable price range. While waiting for financing to go through, I ended up getting a tour of the service department with Eric where I learned the importance of having a Certified Nissan mechanic work on my car. He explained to me that most of the guys in his shop had worked there for for over ten years. Without pressure, I chose to add an extended warrenty to my car so I know I'm in good hands for years to come. I also had some sort of etching done to my windows which helps with theft recovery. I didn't want to get it, but after talking with my Allstate insurance provider it turned out to be cheaper for me to get due to the savings in auto coverage making it a no brainer. After signing all paperwork I got my sets of keys and was so excited to see that the car was detailed over again even though it looked perfect when we test drove it. The sales manager, Jeff, came over and asked us how everything went and to make sure we were happy with the deal. After thanking him and everyone else we headed out My boyfriend and I will both be back next year when we decide to trade in his SUV for a newer one. We were very surprised at how friendly this place was and got the feeling that our business was important to everyone there. More