Woodbridge Ford - Service Center

Our Family has had leased fords for over 25 years. About 10 vehicles in total. Unfortunately, our current Fords will be our last and Bell Ford is to blame. On March 2019 we had a check engine light and 10 vehicles in total. Unfortunately, our current Fords will be our last and Bell Ford is to blame. On March 2019 we had a check engine light and the whole truck was shaky and underivable. We called Ford roadside assistance and they dispatched a tow truck That brought us to Bell Ford. This wasn’t our first time here; we’ve done oil changes in the past with them. After detailing the issues to the service manager, we requested a loaner. They told us they have no loaners available and since we got our ford at another dealership, we wouldn’t get loaner priority. A few days later we contacted Ford corporate and they told us we can rent a car and would be reimbursed $35 a day for a Ford rental. Bell didn’t bother telling us this and when we mentioned the rental they said “sure you can do that”. The reimbursement check came from Bell so I assume they didn’t tell us because they didn’t want to pay for a loaner. The check engine light was due to a misfire in cylinder 4. After 1 week, Bell said their mechanic wanted to check it again the next day because something didn’t seem correct. 2 days later they told us the truck was ready. They ultimately changed plugs and coils. They told me to use better gas even though we use premium brands like BP and Shell. Nevertheless, we marked this up as an issue with faulty fuel. On September 19th, 2 days before our road trip to upstate NY, the check engine light returned. When taking the truck back to Bell, they asked if we had an appointment. We didn’t as this issue appeared overnight. Bell said with no appointment they couldn’t take us until the 1st or 2nd week of October. That’s nearly 2 to 3 weeks! My wife told them it’s seems to be the same issue as before and she doesn’t feel safe. She also told them about our upcoming 300 mile road trip. They took the truck in. The issues was cylinder 4 again. They fixed it the same day by changing a coil. The service manager told me to make sure I get good oil as this may have caused the problem. I’m not a mechanic but I don’t know what changing a coil has to do with oil. Furthermore, most of my changes were done at Ford and while others using quality synthetics of the correct weight. 2 days later we drove the truck 300 miles upstate. The truck ran fine until we turned the truck on again that night. Check engine light yet again. So we turned the truck off. Being a Saturday night we had to wait until Monday to take it to Friendly Ford (our heroes) in Geneva, NY. Friendly Ford took the truck in immediately. Within 1 day they were able to determine that there were multiple cracks in my cylinder wall and that the truck was leaking coolant. The shop Forman also bore scoped my cylinder and allowed me to take pictures of the leak he saw. They told us that this is a known problem and a service bulletin was put out with exact steps for checking and fixing the issue. They even gave me a photo copy of the bulletin and the steps are as clear as day. Ultimately, my truck needed the ENTIRE engine replaced. Friendly took care of all of this, loaned me a beautiful Ranger Lariat, let me drive it back to NJ and once my truck was fixed, sent someone to drive it back to me and pick up the loaner. Bell Ford’s negligence was egregious and they put my family in danger. God forbid my engine went and we lost power mid-trip, I could have been in a life-threatening accident with the big rigs that surrounded us on the highways. Bell knew there was a bulletin because, again, this is a common code and a common issue for Ford and Lincoln. Yet, they had no qualms about putting my family at risk. It is my belief that they didn’t want to do the work and instead did the bare minimum to get my truck moving. Their actions are disgraceful and unprofessional. I would recommend finding a reputable dealership because Bell Ford has very low standards for their version of excellence. More

Michael Cappuccio help was very appreciated. Dealership very helpful the service was excellend Jack Zurick was also knowledgable in helping us along with Michael cappuccino. then Paul in fina Dealership very helpful the service was excellend Jack Zurick was also knowledgable in helping us along with Michael cappuccino. then Paul in finance with our warranty. we can also depend on your dealership for expertise. very much appreciate this experience for me and my husband. thank you More

I notified this dealership a year ago this time about my new explorer that was purchased in Jan 2015 about the paint bubbling that was starting at that time and a year later no response what so ever from th new explorer that was purchased in Jan 2015 about the paint bubbling that was starting at that time and a year later no response what so ever from the dealership More

Customer Service Thank you Eric and Niomi for helping me out in my very desperate emergency situation. It’s always a pleasure doing business with Bell Ford Again I c Thank you Eric and Niomi for helping me out in my very desperate emergency situation. It’s always a pleasure doing business with Bell Ford Again I can’t Thank you enough More

BAD CUSTOMER SERVICE TOOK CAR IN ON TUESDAY 830 AM DID NOT GET CALL AS TO STATUS, CALLED DEALER AT 430 PM WAS TOLD PART NEEDED ADVISED BY SERVICE TO LEAVE OVERNIGHT SO IT TOOK CAR IN ON TUESDAY 830 AM DID NOT GET CALL AS TO STATUS, CALLED DEALER AT 430 PM WAS TOLD PART NEEDED ADVISED BY SERVICE TO LEAVE OVERNIGHT SO IT WOULD BE REPAIRED EARLY. CALLED WED AT 100 PM WAS TOLD NEEDED ANOTHER PART NOT SURE WEN IT WOULD COME , AGAIN I WAS NEVER CALLED AS TO STATUS. PICKED UP CAR ASKED TO TALK TO SERVICE MANAGER WAS TOLD ONE WAS TRAINING FOR THE WEEK THE OTHER ONE QUIT. TALK ABOUT CUSTOMER SERVICE DO NOT TAKE YOUR CAR HERE FOR SERVICE. SHAME BECAUSE SALE TEAM IS REALLY GOOD.CAR STILL NOT FIXED. More

HORRIBLE SERVICE NOW We leased this truck in 2013 and after our lease ended decided to finance it because we loved it BUT thank GOD we bought the EXTRA warranty to cover t We leased this truck in 2013 and after our lease ended decided to finance it because we loved it BUT thank GOD we bought the EXTRA warranty to cover the 5 year finance because the SUSPENSION on this model has been HORRIBLE!!!! it has been repaired over 3 times and as I write this is sitting at Bell Ford in Colonia since Thursday! We have been without a car since then and no one can give me an answer if i can even get a loner or rental car! we have to borrow family members car to get to work! this is NOT how you treat loyal customers!!!! Also, i don't know what happened to Bell Ford but NOW they have horrible customer service and don't have enough staff to assist us! Jilian is no longer there and she was the Best at helping us out! SMH More

Unreliable Very disappointed. I have had my vehicle less than 3 years and have had nothing but major problems. Service does not honor their appointments even t Very disappointed. I have had my vehicle less than 3 years and have had nothing but major problems. Service does not honor their appointments even though it was made 2 months in advance and I received an email confirmation. I was basically told I was a liar because I could not recall the names of the people I spoke with in the service department. If you want a new reliable vehicle, where the transmission does not have to be replaced within the first year(or have several recalls), Bell Ford is not the place for you. They can not accommodate you when the major issues that compromise your safety are still under warranty! More