Woodbridge Ford

1. Came in for oil change around 10:30 am on 2/8 Saturday. I was offered 50,000 service package bu Mr. Schwatrz that could be done at same time. I said ok. Was asked to go to waiting area. I asked Saturday. I was offered 50,000 service package bu Mr. Schwatrz that could be done at same time. I said ok. Was asked to go to waiting area. I asked him isn't there anything I have to sign? He said no. 2. I went to showroom floor and watched TV and read. When I was told car was ready, I was given a $545.49 bill. ($289.64 in labor and $220.16 in parts). I gasped and the girl behind counter asked if I was ok. I said. What is this?! Mr. Schwartz said it was the 50,000 service. I said, I never got an estimate. If I had I would have waited to get it done. 3. He said, oh I forgot, I always give an estimate but because I checked to see if it could be done, I forgot. 4. I said this is not fair. I came in for a $40 oil change now owe you half a grand?!? This is NO way to do business. 5. He apologized then proceeded to go over what what done. 6. I cut him short, gave him my credit card and said, stop talking. He said, I'm sorry, please let me give you a discount. 7. I said I don't want a discount, I want to pay and get out of here. 8. He offered his card with a note for a free service. I said I don't want your card, I just want my car. 9. I also said, I am not complaining to get something for free, I am angry because what you did was NOT RIGHT. I have a copy of the Pre-Invoice that does not have my signature on it as proof of lack of authorization for the estimated hundreds of dollars of work. I can understand that Mr. Schwartz may have forgotten to give me an estimate on his own. But I did ask him if I needed to sign something before I went to the showroom floor, and he said no. HE SAID NO....after I asked him. It was not until I asked him to stop talking and let me pay that he offered to give me a discount. It was not until I refused the discount that he offered his business card with a scribbled free service on it. It came across as insincere and only as if he was only trying to pay me to stop complaining. He did not look me in the eye and say, "I apologize for how this service call was managed, and for not acknowledging that the service should not have proceeded without your written awareness of the estimated cost." He also did not say, "I should have recognized that your question about having to sign something was a flag to me that you have never received the written estimate that you are required to sign before any work can be done on your vehicle. So, here I am. A customer for over 8 years, a purchaser of a Ford truck 7 years ago (then we moved to Indiana). I returned to the area, in September, and I have used your service twice in the past 5 months. We WERE looking to your dealership to trade in our truck and get another car. More

i took my 2009 F150 with a Ford backed ESP warranty in for a trans leak and a intermittent shifting jolt when i just about came to a stop (main concern was the leak). after a week of excuses i went into t for a trans leak and a intermittent shifting jolt when i just about came to a stop (main concern was the leak). after a week of excuses i went into the service department and wanted to know what was going on. i talked with the tech and he had a list of problems with it. Hubs, slip yoke, PCM out of date, ABS light is on, also including the trans was now grinding in 3 gears! At that point the leak is fixed. that took me by surprise since i had no issues with the truck what so ever in the past 6 months i have owned it. i said as long as it is covered i'm okay with you doing the work. now another week passes and i get the response "the tech cant figure out whats wrong with the trans, we are in contact with ford engineers we will keep working on it" okay, so now i'm mad and i call Ford customer care and put in a complaint. they told me the regional rep will contact you in 2 businesses days. 3 days go by, no call. i then call back a few days later with no call back from the rep. now this goes on for the rest of the week. now we're at 3 weeks with the truck still in the shop. i finally get a call from Bell Ford. " your truck is done" okay great, so i asked if everything was fixed. "yes". i go to the dealer and pick up the truck, pay my $107 deductible, got in the truck and leave. i get 3 minutes down the road and the trans starts grinding away. i turned right around and took it back. i went in and said " i thought it was fixed" after the blank stares and i didn't knows i took the service advisor for a ride. now here's the kicker he says to me before we get in the truck, "i know what it sounds like. we don't really need to go for a ride". that's when i lost it. how could a dealer let me leave with it knowing the truck was still broken. they kept saying the grinding wasn't prevalent enough for the warranty to cover it. the truck sounds like its going to fall apart. a 3 year old child would know there was something wrong. they told me you can pay $650 for the tare down of the trans, warranty may or may not cover it. now i'm going back and forth with Bell, customer care and warranty company, even the owner of Bell. in the end no one wants to help me at all. even when i suggested we split the tear down cost. i took my truck in for a simple leak (that i learned i could have fixed myself) and now its undriveable. i don't know what they did to my trans while it was in there hands but it is ruined, no doubt about it. More

Never before I have experience the quality of customer service I received from Roy and Christopher. Every dealer needs employee like them. they care about the people not only to make a sale. Great dealer service I received from Roy and Christopher. Every dealer needs employee like them. they care about the people not only to make a sale. Great dealer. More

Jorge was personable, sincere and knowledgable. Everyone we dealt with was very nice. No pushy salesmen here! We were able to negotiate the price quickly and were very satisfied overall. we dealt with was very nice. No pushy salesmen here! We were able to negotiate the price quickly and were very satisfied overall. More

Jorge was professional, but personable, and was very knowledgeable. I loved that fact that he owned the same car I leased, as well as another Ford vehicle. Jorge was patient with me and went over all th knowledgeable. I loved that fact that he owned the same car I leased, as well as another Ford vehicle. Jorge was patient with me and went over all the components of the vehicle until I fully understood them PLUS he's a cutie. My experience with Bell Ford was great and I will highly recommend them to all my family and friends. More

Working with Jorge Moreno was an absolute great pleasure! He's extremely knowledgeable in the Ford product line and took his time to work the best deal for my wife and I without the need to go back and fort He's extremely knowledgeable in the Ford product line and took his time to work the best deal for my wife and I without the need to go back and forth seeking approval. As we all know this can be a complete waste of time. This was truly a great experience (thank you, Jorge!) and well worth the time spent to get the vehicle we desired. The ratings above (all 5's) tells only half the story and I would recommend anyone in the market for a Ford to Bell Ford. Thanks again Jorge!!! We love our new 2014 Explorer! More

my low tire light came on took my car to Bell Ford did not have a appointment Justin had them check it out and had me back on the road in a timely manner they even washed my car and they did not charge me not have a appointment Justin had them check it out and had me back on the road in a timely manner they even washed my car and they did not charge me. you can't beat that for service More

Jorge Moreno was knowledgable, responsive, caring and professional. Made our experience enjoyable. It was 1st car purchase for my son & we appreciated everyone's consideration & follow through. professional. Made our experience enjoyable. It was 1st car purchase for my son & we appreciated everyone's consideration & follow through. More

We purchased two new cars in under a year them. While buying the 2012 mustang was an amazing experience with the salesman the 2012 ford escape was not. It was a big run around to the point they forgot to buying the 2012 mustang was an amazing experience with the salesman the 2012 ford escape was not. It was a big run around to the point they forgot to ask for the down payment check. The next day they called blaming the new salesman who was obviously young and nervous. But, what ever over and done. The escape was in for a roof rack addition (base model does not have one). Install looks clean and done quickly. There is light stain on the interior but chalked that up to install and have no complaints and understand. The next time the escape was in for servicing. Well, they did not rotate the tires. Okay, honest mistake so went back and told them. The big one is now the mustang. Well as most people know the MT-82 manual transmissions are not the best. After a while my 3rd gear started to go in by crunching. Anything really above 3000rpms. Brought it in and told them it was grinding syncros. Well, they took it for a short drive and they said well, the car is obviously beat on and learn how to drive. And they will not look into it further. They swapped fluid per TSB. Well went out and tried it same thing. I found it insulting to say the car was beat on with under 15000 miles and I need to learn how to drive. I have taught many people how to drive stick. Not one has grinded a gear (what has happened since this issue will be last). But, we met a really nice service rep who has a mustang. He told me to get a ford procal tune for my 2012 mustang v6. well, 1. ford racing does not make a procal tune for the v6 and two how will a tune affect a mechanical action in a manual transmission. Next was a CEL. I went in knowing it was a very small evap leak. I had it previously at downs ford in toms river (perfect place BTW). There they fixed it and said it was the capless gas system evap leak. So I went into Bell telling them this. I come back and they said they cleared the code and it did not come back up. They also said on the receipt. That it is from the air intake I put on. But did not prove it...so how does this help me (well two days later it comes back on)? I went to downs ford and got both issues taken care of really no problem (a little long with the trans). Ended up being 3rd and 5th gear syncro missing a tooth. They wanted to help me and seemed interested. Tech took it for a ride reported no issues. Said it was upper RPMs and he went out said YES there is a problem. I wish for a new trans but hey I got it fixed and found a nice dealer. More

Jorge was very kind and patient with us, he found us exactly the features we were looking for and made the whole experience a pleasure! exactly the features we were looking for and made the whole experience a pleasure! More