Woodbridge Ford

car buying at bell ford Jorge and the entire staff at bell ford are awesome.this is my 3rd car purchased from bell ford.its the only dealer i will shop at. Jorge and the entire staff at bell ford are awesome.this is my 3rd car purchased from bell ford.its the only dealer i will shop at. More

Great new car buying experience We'd done a bit of research and shopped for a used truck first, but didn't find good value for the money. Bell Ford is a local dealership, and we visi We'd done a bit of research and shopped for a used truck first, but didn't find good value for the money. Bell Ford is a local dealership, and we visited them for convenience but also because the initial contact we'd had from Denise White via email was professional and inviting. David Edon greeted us Saturday morning, when we arrived to look at their inventory. He brought us inside to meet Denise and within just a few minutes of speaking with us about our needs they suggested we look at the F-150's (we had been considering a used Ranger and knew that we'd also like to test drive a new F-150). Finding the right vehicle was easy - we appreciated that! We also really enjoyed the experience. David moved the process along swiftly and painlessly (parting with hard earned cash is never easy, and David helped ease some of the anxiety with his easy personality and good humor - he also got on the phone with our insurance company to make certain we received all possible credits there). Thank you, Bell Ford and David Edon! We love our new Ford F-150 More

Bell ford is 2/2 on terrible service A little background info- We purchased a 2012 mustang and a 2012 ford escape within a year of this incident. So one my my manual transmission grinded A little background info- We purchased a 2012 mustang and a 2012 ford escape within a year of this incident. So one my my manual transmission grinded into 3rd gear at high rpms. After the 5th time I decided to bring it in to where we had good service (from the purchase of the mustang atleast). Well they called back and told me I do not know how to drive and I beat on the car. We changed the fluid but that is it. Well, when I got the one rep told me to get a ford racing pro cal tune. Question- how is an electrical device going to change a fully mechanical action? Exactly. I ended up bringing it to Downs Ford and wow they replaced 3rd AND 5th gear. It took them a while but hey they worked with me! A CEL came up with them and it was a very small evap leak. They took it in and diagnosed it as the capless fuel system. Well it came back a few weeks later. So instead of doing 110 miles round trip I will try out Bell again. Well they returned my car and the invoice said. Cleared code and no reappearance. Possible cause is aftermarket intake. EVAP deals with the fuel system and vapors not the intake. What a sorry excuse. Now, on the plus side if you want to go in and talk they are all nice More

1. Came in for oil change around 10:30 am on 2/8 Saturday. I was offered 50,000 service package bu Mr. Schwatrz that could be done at same time. I said ok. Was asked to go to waiting area. I asked Saturday. I was offered 50,000 service package bu Mr. Schwatrz that could be done at same time. I said ok. Was asked to go to waiting area. I asked him isn't there anything I have to sign? He said no. 2. I went to showroom floor and watched TV and read. When I was told car was ready, I was given a $545.49 bill. ($289.64 in labor and $220.16 in parts). I gasped and the girl behind counter asked if I was ok. I said. What is this?! Mr. Schwartz said it was the 50,000 service. I said, I never got an estimate. If I had I would have waited to get it done. 3. He said, oh I forgot, I always give an estimate but because I checked to see if it could be done, I forgot. 4. I said this is not fair. I came in for a $40 oil change now owe you half a grand?!? This is NO way to do business. 5. He apologized then proceeded to go over what what done. 6. I cut him short, gave him my credit card and said, stop talking. He said, I'm sorry, please let me give you a discount. 7. I said I don't want a discount, I want to pay and get out of here. 8. He offered his card with a note for a free service. I said I don't want your card, I just want my car. 9. I also said, I am not complaining to get something for free, I am angry because what you did was NOT RIGHT. I have a copy of the Pre-Invoice that does not have my signature on it as proof of lack of authorization for the estimated hundreds of dollars of work. I can understand that Mr. Schwartz may have forgotten to give me an estimate on his own. But I did ask him if I needed to sign something before I went to the showroom floor, and he said no. HE SAID NO....after I asked him. It was not until I asked him to stop talking and let me pay that he offered to give me a discount. It was not until I refused the discount that he offered his business card with a scribbled free service on it. It came across as insincere and only as if he was only trying to pay me to stop complaining. He did not look me in the eye and say, "I apologize for how this service call was managed, and for not acknowledging that the service should not have proceeded without your written awareness of the estimated cost." He also did not say, "I should have recognized that your question about having to sign something was a flag to me that you have never received the written estimate that you are required to sign before any work can be done on your vehicle. So, here I am. A customer for over 8 years, a purchaser of a Ford truck 7 years ago (then we moved to Indiana). I returned to the area, in September, and I have used your service twice in the past 5 months. We WERE looking to your dealership to trade in our truck and get another car. More

i took my 2009 F150 with a Ford backed ESP warranty in for a trans leak and a intermittent shifting jolt when i just about came to a stop (main concern was the leak). after a week of excuses i went into t for a trans leak and a intermittent shifting jolt when i just about came to a stop (main concern was the leak). after a week of excuses i went into the service department and wanted to know what was going on. i talked with the tech and he had a list of problems with it. Hubs, slip yoke, PCM out of date, ABS light is on, also including the trans was now grinding in 3 gears! At that point the leak is fixed. that took me by surprise since i had no issues with the truck what so ever in the past 6 months i have owned it. i said as long as it is covered i'm okay with you doing the work. now another week passes and i get the response "the tech cant figure out whats wrong with the trans, we are in contact with ford engineers we will keep working on it" okay, so now i'm mad and i call Ford customer care and put in a complaint. they told me the regional rep will contact you in 2 businesses days. 3 days go by, no call. i then call back a few days later with no call back from the rep. now this goes on for the rest of the week. now we're at 3 weeks with the truck still in the shop. i finally get a call from Bell Ford. " your truck is done" okay great, so i asked if everything was fixed. "yes". i go to the dealer and pick up the truck, pay my $107 deductible, got in the truck and leave. i get 3 minutes down the road and the trans starts grinding away. i turned right around and took it back. i went in and said " i thought it was fixed" after the blank stares and i didn't knows i took the service advisor for a ride. now here's the kicker he says to me before we get in the truck, "i know what it sounds like. we don't really need to go for a ride". that's when i lost it. how could a dealer let me leave with it knowing the truck was still broken. they kept saying the grinding wasn't prevalent enough for the warranty to cover it. the truck sounds like its going to fall apart. a 3 year old child would know there was something wrong. they told me you can pay $650 for the tare down of the trans, warranty may or may not cover it. now i'm going back and forth with Bell, customer care and warranty company, even the owner of Bell. in the end no one wants to help me at all. even when i suggested we split the tear down cost. i took my truck in for a simple leak (that i learned i could have fixed myself) and now its undriveable. i don't know what they did to my trans while it was in there hands but it is ruined, no doubt about it. More

Never before I have experience the quality of customer service I received from Roy and Christopher. Every dealer needs employee like them. they care about the people not only to make a sale. Great dealer service I received from Roy and Christopher. Every dealer needs employee like them. they care about the people not only to make a sale. Great dealer. More

Jorge was personable, sincere and knowledgable. Everyone we dealt with was very nice. No pushy salesmen here! We were able to negotiate the price quickly and were very satisfied overall. we dealt with was very nice. No pushy salesmen here! We were able to negotiate the price quickly and were very satisfied overall. More

Jorge was professional, but personable, and was very knowledgeable. I loved that fact that he owned the same car I leased, as well as another Ford vehicle. Jorge was patient with me and went over all th knowledgeable. I loved that fact that he owned the same car I leased, as well as another Ford vehicle. Jorge was patient with me and went over all the components of the vehicle until I fully understood them PLUS he's a cutie. My experience with Bell Ford was great and I will highly recommend them to all my family and friends. More

Working with Jorge Moreno was an absolute great pleasure! He's extremely knowledgeable in the Ford product line and took his time to work the best deal for my wife and I without the need to go back and fort He's extremely knowledgeable in the Ford product line and took his time to work the best deal for my wife and I without the need to go back and forth seeking approval. As we all know this can be a complete waste of time. This was truly a great experience (thank you, Jorge!) and well worth the time spent to get the vehicle we desired. The ratings above (all 5's) tells only half the story and I would recommend anyone in the market for a Ford to Bell Ford. Thanks again Jorge!!! We love our new 2014 Explorer! More

my low tire light came on took my car to Bell Ford did not have a appointment Justin had them check it out and had me back on the road in a timely manner they even washed my car and they did not charge me not have a appointment Justin had them check it out and had me back on the road in a timely manner they even washed my car and they did not charge me. you can't beat that for service More