Wood Nissan Lee's Summit - Service Center

I always have a Great experience here, Nate is great and so is everyone that's ever helped me. so is everyone that's ever helped me. More

Kolten was remarkable in getting my vehicle in and serviced! I appreciate him a ton! Kurt, on the other hand, if I wouldn't have talked to Kolten on the phone prior to coming in, Kurt would have made serviced! I appreciate him a ton! Kurt, on the other hand, if I wouldn't have talked to Kolten on the phone prior to coming in, Kurt would have made this whole review be completely different and likely wouldn't even have continued service with the dealership. He was not very nice, informative, or anything. Kolten is GREAT and helped a TON. More

Professional, honest, listens to the customers needs, best interest for the customer, stays in communication with the customer. best interest for the customer, stays in communication with the customer. More

When I go to get my vehicle serviced I always have a wonderful experience thank you Jack Spencer he’s always wonderful and polite wonderful experience thank you Jack Spencer he’s always wonderful and polite More

Excellent service as usual. Thanks Jack for taking good care of me and my vehicle. Chris Thanks Jack for taking good care of me and my vehicle. Chris More

This was the best service and shop I have EVER been too! Jack was amazing! Definitely will be going back! Jack was amazing! Definitely will be going back! More

Outstanding! Our car stalled in Lee's Summit and had to be towed somewhere - not knowing the area we just had it towed to the first Nissan dealer that came up. Wh Our car stalled in Lee's Summit and had to be towed somewhere - not knowing the area we just had it towed to the first Nissan dealer that came up. What a serendipitous Google search -Jack Spence, Service Manager - is the epitome of customer service. He is very knowledgeable, personable and efficient. Our car was repaired on time, exceeded expectations and was even cleaned!! Don't ever let Jack go or we will follow!! Best, Elizabeth Fiorini More

Kurt (service advisor) took great care me both checking in and out! Had an 11:00 appointment for an oil change and tire rotation and I was out of there at 11:35. Service experience couldn't have gone any b in and out! Had an 11:00 appointment for an oil change and tire rotation and I was out of there at 11:35. Service experience couldn't have gone any better! Thanks Kurt! More

My service advisor earned a 5-star rating, going above and beyond to find any and every avenue to help me save on unexpected expensive repairs, including fighting with my warranty company and having his m and beyond to find any and every avenue to help me save on unexpected expensive repairs, including fighting with my warranty company and having his manager take several hundred dollars off the final total. The service center itself earned a 1-star rating because they could afford to invest in their employees, but choose not to; the service department is clearly understaffed and their employees are clearly overworked. This makes the environment very uncomfortable if you're waiting instead of dropping off. I personally prefer to do business with companies that treat their employees well; in this instance, I brought my vehicle here due to an active recall. Also not a good look: because I left a 5-star review for my advisor with the company directly, the office manager sent a follow-up email soliciting another 5-star review for Google. I suspect I would not have received that email had I given less than 4 stars, and that they did not read the constructive criticism I wrote to them on that 5-star review. More

What's going on with Wood Nissan? It's certainly not the same place it used to be. No one is answering the phone! And no one is left that I trusted! Guess I'll have to go somewher It's certainly not the same place it used to be. No one is answering the phone! And no one is left that I trusted! Guess I'll have to go somewhere else to get my maintenance done! More