Wood Nissan Lee's Summit - Service Center

I came into your service department for my lifetime oil change and asked for a coolant system check. I gave specific instructions to contact me for any other authorization for services. After dropping of change and asked for a coolant system check. I gave specific instructions to contact me for any other authorization for services. After dropping off my vehicle at 10:30am no one contacted me with any information. I called at 3pm for information. I was informed that they were still diagnosing the coolant system. At 4:30 pm I returned to the dealership to retrieve my car. They had inspected my transmission and brake fluid system in addition to what I had authorized, without contacting me. I paid $169.00 dollars for a diagnostic that google says the average price is $45 to $55 dollars. I have purchased 3 vehicles from Fenton Nissan and there will be no more. I listened to Your service staff call young women sweetie and honey and myself called boss repeatedly, very unprofessional. The quotes for service I overheard while waiting were outrageous compared to what I was able to look up at the moment. The last thing I am frustrated with is my car was just detailed and my floor mat has debris everywhere and my hood and fenders have grease and handprints all over. Thanks for disingenuous service. More

It seems they do not have qualified technicians. They start with something they say it will fix your car problem, then, after charging you arm and leg, they say Oh there is another problem. When you They start with something they say it will fix your car problem, then, after charging you arm and leg, they say Oh there is another problem. When you try to tell them that, they become aggressive, rude, and try to close your ticket as soon as they can. I was unfortunate to go there in the first place. More

Service department was much better today than previous visits. The intake clerk was polite and professional. Wait time was very short. visits. The intake clerk was polite and professional. Wait time was very short. More

The service department (Nate) was very friendly and knowledgeable! Excellent customer service! I will continue coming here for my service! knowledgeable! Excellent customer service! I will continue coming here for my service! More

Quick service and Nate was great. He took time with me, made sure I understood everything. He took time with me, made sure I understood everything. More

Always fast and professional, thanks to the whole staff of Wood Nissan in Lee’s Summit. of Wood Nissan in Lee’s Summit. More

The service department is great. The reps there are easy to work with and helpful The reps there are easy to work with and helpful More

They did a good job telling me what needed to be done with my car with my car More

Wood Nissan service department is very friendly and keeps you updated on the progress of your vehicle. you updated on the progress of your vehicle. More

The service technician was very thorough as well as the dealership member who assisted with the check in and out is my vehicle. dealership member who assisted with the check in and out is my vehicle. More