Wood Nissan Lee's Summit - Service Center

Always friendly and excellent customer service! I have been a customer for seven years now I have been a customer for seven years now More

I had my first oil change which is free after purchasing my vehicle here. I had an appt at 9am and with an appt had to wait 1.5 hours for an oil change and tire rotation. Then later in the day I go to tur my vehicle here. I had an appt at 9am and with an appt had to wait 1.5 hours for an oil change and tire rotation. Then later in the day I go to turn on my washer wipers and no washer fluid! Makes me wonder if they even changed the oil and rotated the tires. Not impressed. More

Service department is no help. Answers are inconsistent between employees and they only seem to be able to service their Nissans, not used vehicles purchased FROM THEM. Answers are inconsistent between employees and they only seem to be able to service their Nissans, not used vehicles purchased FROM THEM. More

Love the people. Everyone there is great But seems like they done have enough help. Have to book an oil change a month in advance and just hope u need it at that t Everyone there is great But seems like they done have enough help. Have to book an oil change a month in advance and just hope u need it at that time Wait times for services are hours long … it didn’t use to be this way. I bought my car here. And never took it any other place for service until about a year ago. I do still when I can I trust the people here wish I could send them some more help so I wound t have to go elsewhere More

In and out in no time. Very professional and friendly staff. I highly recommend them. Very professional and friendly staff. I highly recommend them. More

Rob is the best, very professional, great character. ,Very informative. Love coming here. Thanx you ,Very informative. Love coming here. Thanx you More

Very friendly staff. Helpful and explains what needs to be done. Comfortable waiting area. Had to get a loaner and it was very clean. Helpful and explains what needs to be done. Comfortable waiting area. Had to get a loaner and it was very clean. More

The work took six weeks. Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there and find someone there would be no one in the service of department Once the car is repaired, it was done right But the lack of communication was ridiculous. I had to get a rental. And they could never tell me a date when the car was going to be fixed at one point they told me it would be another three weeks and then called me the next day and told me it was done That’s the only time they ever called me every other time I had to call up there or drive up there to talk to somebody terrible terrible customer service More

Rob Smith has always been courteous and professional and today was no exception. Wood Nissan truly puts their customer first. today was no exception. Wood Nissan truly puts their customer first. More

Fast and efficient service! Nice nd clean waiting area. Staff, Kolten was friendly and professional. 😊 Nice nd clean waiting area. Staff, Kolten was friendly and professional. 😊 More