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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,139 Reviews

1,139 Reviews of Wood Nissan Lee's Summit - Service Center

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December 21, 2024

Always a pleasure to get my car serviced. Professional, efficient, and no delays. Really great service. More

by patrick918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady who waited on me. She was great!
Dec 24, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the kind feedback we greatly appreciate it!

December 20, 2024

Very attentive and took care of the oil change quickly. Great customer service and snack too. More

by kerigirl33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

Thank you for the feedback we appreciate it!

December 20, 2024

Took it in for oil change and change oil message is popping up. Not sure what that's about. I think I liked Honda better. When you take it into service they come out and talk to you about what's going More

by mailman82885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serik Davidson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and understand how frustrating it must be to see the service message still appearing after your visit. Your satisfaction is very important to us, and we’d love the opportunity to make this right. Please feel free to bring your vehicle back at your convenience, and we’ll have our team address the issue promptly. Additionally, we value your input regarding communication during service visits and will review our process to ensure our customers feel informed and cared for throughout their experience. Please don’t hesitate to reach out directly if there’s anything further we can do to assist.

December 20, 2024

Wood Nissan is very easy to business with and doesn’t try to sell me services I don’t need. More

by alicha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 20, 2024

This is my favorite Dealership! I have been very impressed with every interaction - from sales when Steve Cobb found the perfect car for my daughter, to the parts department, and to More

by Ron.sparks22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cobb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

I'm so happy to hear my team has taken great care of you guys! Thank you for the kind review we greatly appreciate it!

December 19, 2024

Great service department! I’ve been using them for several years. Kolton was my service advisor today and did a good job explaining the service I needed and what I could wait More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear Kolten took good care of you! Thank you for the feedback it's greatly appreciated!

December 18, 2024

Very good communication. Reliable work and often quick service. Very nice people. They let me choose the service that's necessary or can wait. More

by sskkhull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you and had you in and out quickly! Thank you for the feedback we greatly appreciate it!

December 17, 2024

My experience on 12/16 was good and the people are nice in face to face contact. However, I have zero trust in the dealership. This was the 3rd time I had to come in to get my issue fixed. I should not eve More

by Frank.panarisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you’ve experienced and for the inconvenience of having to visit us multiple times to resolve your issue. This is not the level of service we strive to provide, and we truly value your loyalty to Nissan and our dealership. Regarding the deductible for your extended warranty, while it is a standard requirement for repairs covered under the warranty, we understand how this situation may have caused frustration, especially given the circumstances. We’d still like the opportunity to review your case to ensure everything was handled appropriately and to address any other concerns you might have. Please contact us at 816-600-4000, and we will do our best to assist you. Your feedback is important to us, and we will use it to improve both our processes and communication with our valued customers. Thank you for giving us the opportunity to make this right.

December 16, 2024

Fast service. Clean shop. Had me in and out in 30 minutes. Will be back for service again. More

by johndhill52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Dec 20, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

December 14, 2024

Jack Spence was top notch. Only one available to handle customers and phones. Handled it very professionally. More

by kellyward1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Wood Nissan Lee's Summit responded

Jack is the best! Thank you for the kind review we greatly appreciate it!

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