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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,311 Reviews
Call Service Center (816) 600-4000

1,311 Reviews of Wood Nissan Lee's Summit - Service Center

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April 19, 2025

Always have had a positive interactions with employees here. They don’t try and sell you anything that you don’t need. They tell you what is wrong and the cost. Not pushy. If I had any questions, they a More

by k.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for your continued trust and kind words! We believe in transparency, no-pressure conversations, and just being straight with our customers—so it means a lot to hear that’s been your experience every time. We're always here to help however we can!

April 18, 2025

Kolten was very attentive, and kept me informed every step of the way. Excellent customer service. More

by worldjulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Wood Nissan Lee's Summit responded

We love hearing this—Kolten’s a rockstar when it comes to keeping our guests in the loop! Thanks for the awesome shoutout and for recognizing his top-notch customer service. We appreciate you and look forward to seeing you next time!

April 18, 2025

The customer service here is always exceptional! They keep you well informed during the service and the wait was not bad! More

by ablackmore315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thanks a ton for the kind words! We’re big on communication and making sure you’re comfortable while you wait, so it’s great to hear that came through. Always a pleasure to have you in—see you next time!

April 18, 2025

Good communication and they got everything done as expected and on time. Very simple process. More

by AEH
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the great feedback! We’re all about keeping things simple, clear, and on schedule—so it's awesome to hear we delivered exactly that. Glad the process was smooth for you! Let us know if there’s ever anything else we can help with.

April 17, 2025

Ron the Service Manager was extremely nice and helpful. I would recommend Wood Nissan for all your service. More

by Shoemoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that Rob took great care of you—he's a rockstar, and we’re lucky to have him. We appreciate the recommendation and are so glad your service experience at Wood Nissan was a great one. See you next time!

April 17, 2025

Oil change ok. CV Boot blown out. This was replaced 70,000 miles ago, 14 months. Was planning on new vehicle between this oil change & next one but with this matt More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Report | Print
Apr 19, 2025 -

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—we truly appreciate you recognizing the service we’ve provided in the past, even as you share your frustration with this recent issue. We understand how frustrating it must be to face a repair like this again, especially after investing in the same repair not that long ago. While parts can fail for a variety of reasons, we agree that 70,000 miles over 14 months shouldn’t be the end of the road for a CV boot. We’re genuinely sorry this experience has impacted your trust in the brand. Your comments have been shared with our team for further review, and we’ll continue working to ensure our service meets the highest standards. Thank you again for being a loyal customer—we really do value the time you’ve spent with us.

April 17, 2025

I found Woods Nissan’s service department to be easy to work with. Setting the appointment for my oil change service was not difficult. When I arrived the service personnel was kind and efficient. This was More

by rdenton1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Toliver
Report | Print
Apr 20, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the great review! We're glad to hear that setting up your oil change was a breeze and that our team made you feel welcomed and taken care of. That’s exactly the kind of experience we aim to deliver every time. We appreciate you choosing Wood Nissan and look forward to seeing you next time!

April 16, 2025

Everything went very smoothly. Service was quick and friendly. We will be back next time. More

by carrie.scheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Wood Nissan Lee's Summit responded

We love hearing that everything went off without a hitch! Quick, friendly service is what we strive for, so it’s great to know we hit the mark. Thanks for trusting us—we’ll be ready to roll out the red carpet for you next time, too!

April 16, 2025

Always does a great job! Have used them since I bought my Titan from them. More

by Byrdaloft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sticking with us since day one—we seriously appreciate your loyalty! It’s awesome to hear we’ve consistently delivered great service. We’ll be here whenever your Titan needs us, and we’re always glad to help keep it running strong!

April 16, 2025

Treated with the upmost respect. Very professional. Washed my car right after service. Nice touch be treated with respect More

by Jodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear you felt respected and well taken care of—that's exactly the experience we aim to deliver every time. And hey, nothing like a freshly washed car to top off a great visit, right? We truly appreciate you choosing us and look forward to seeing you again!

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