Wood Nissan Lee's Summit - Service Center

Always get good service here. When I need another vehicle I will get it from here. When I need another vehicle I will get it from here. More

Very quick with service. Explained what was needed and not needed. Professional and knowledgeable. Let me know what services are next. Explained what was needed and not needed. Professional and knowledgeable. Let me know what services are next. More

When I took my car in for my 5000 mile check I also told them that my driver side front window squeaked my entertainment display went dead one time and the USB chargers failed to work three different times. them that my driver side front window squeaked my entertainment display went dead one time and the USB chargers failed to work three different times. After working on the car, I was told they fried my radio with a software update and it could possibly be seven months to get it replaced. After waiting for about two weeks because we were going on vacation, they still hadn’t come up with any better news for my radio system. So I was irritated at the fact that I had no music, no map. They asked me if I wanted to drop off the car so they could escalate something to be done and they would give me a loaner. They did give me a loaner and kept my car for 18 days after getting a radio in after 13 days. I have to drive 45 miles to the dealer every time I have to take it for maintenance. I received a text this morning stating they were installing the radio and working on the other items. When I arrived there after driving 45 miles I was told that they were having trouble with some download of some sort and to go ahead and keep my loaner and come back on Monday. I drove 45 miles back home and three minutes into getting home. I got a call from Wood Nissan. My car was ready. Needless to say, I was happy that it was ready but irritated that they didn’t think they were going to have it done today. So I drove another 45 miles there , Picked up my car and the stereo and map work, so far my USB’s are powering up, but my window is still squeaking horribly. The maintenance department does not have good communication with their customers. Unless I called them to find out the status on my car, I would’ve known nothing. When I arrived at the dealership, I walked right past my sales person, said hi and he did not have a clue who I was. I am just a $. This is the first brand new vehicle that I have had in 25 years. I have purchased used, but had my eyes on this monarch orange vehicle and they were able to make the deal that two other dealers could not. However, after thinking this through, I wish I had purchased the car from a more local dealer. More

Everyone is always so friendly and helpful. The dealership is always clean and fully stocked with snacks and beverages. The dealership is always clean and fully stocked with snacks and beverages. More

Only the service has been an issue as I have a duramax diesel ( Chevy) And when in for scheduled service They apparently cannot change the diesel fuel filters even though it’s very easy!! Had engine li diesel ( Chevy) And when in for scheduled service They apparently cannot change the diesel fuel filters even though it’s very easy!! Had engine light code on so took it in for service and repair of engine code!! Was sent to McCarthy to finish service!! Alittle frustrating! More

I have always had great customer service at this dealership. They take good care of me and my vehicle. I wouldn’t go anywhere else! dealership. They take good care of me and my vehicle. I wouldn’t go anywhere else! More

Very helpful. Took care of my issue , rotated tires and replaced lug nuts Nice waiting area. Took care of my issue , rotated tires and replaced lug nuts Nice waiting area. More

It was very kind of Nate to accommodate us on such short notice. He was able to take care of our problem quickly. notice. He was able to take care of our problem quickly. More

Great experience! Service person "Jack" very helpful and made gave me good info about upcoming needed services/ maintenance items. Service person "Jack" very helpful and made gave me good info about upcoming needed services/ maintenance items. More

Quickest oil change I’ve ever had very satisfied with the whole process, Nice people, thank you. whole process, Nice people, thank you. More