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Wood Nissan Lee's Summit - Service Center

Lee's Summit, MO

4.8
1,034 Reviews

1,034 Reviews of Wood Nissan Lee's Summit - Service Center

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January 22, 2025

Always friendly and excellent customer service! I have been a customer for seven years now More

by Bethfielder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

The work took six weeks. Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there More

by paul d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Spence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kolten Ferrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kanyon Salyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Sousley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The only person I was ever able to really talk to you was Jack when he was available
January 21, 2025

Rob is the best, very professional, great character. ,Very informative. Love coming here. Thanx you More

by Mwilliamschevys10mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Love the people. Everyone there is great But seems like they done have enough help. Have to book an oil change a month in advance and just hope u need it at that t More

by mrs.davis2b@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

In and out in no time. Very professional and friendly staff. I highly recommend them. More

by Diana Elkishawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Very friendly staff. Helpful and explains what needs to be done. Comfortable waiting area. Had to get a loaner and it was very clean. More

by dmlshop17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Rob Smith has always been courteous and professional and today was no exception. Wood Nissan truly puts their customer first. More

by debcowdery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Fast and efficient service! Nice nd clean waiting area. Staff, Kolten was friendly and professional. 😊 More

by Scarlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolten Ferrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Got my car back after a diagnostic being done and the dash was still taken apart. More

by Jlgant926411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Jan 21, 2025 -

Wood Nissan Lee's Summit responded

Thank you for bringing this to our attention. We sincerely apologize for the condition in which your vehicle was returned to you after the diagnostic service. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused. We would appreciate the opportunity to make this right. Please reach out to us at 816-600-4000 so we can address the issue promptly. Your satisfaction is important to us, and we are committed to ensuring your experience is a positive one moving forward.

January 18, 2025

Good communication, knowledgeable, respectful. I trust them to keep my family vehicle's running safe and dependable. More

by edmartin1631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

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