Wood Nissan Lee's Summit

I bought a 2019 superduty ford. I had arranged my own financing. The dealership took a credit app on me. I told the salesman not to pull my credit that I had Chase bank financing th I had arranged my own financing. The dealership took a credit app on me. I told the salesman not to pull my credit that I had Chase bank financing the truck. The finance manager girl sent my application to multiple lenders and credit unions without my permission. Dropped my credit score 150 points. Then when I brought them my approval they raised the price 580.00 for a lifetime store warranty. They tried to charge me more on my interest rate than my pre approval said from chase bank.I told the finance girl and the salesman I didnt want it. They said every car sold gets it. I said no. The added it in on my amount to finance. After taking delivery, poor delivery. Salesman new nothing about the truck or its options or how to operate them. I had it in their shop for 9 days and they did nothing. It was never services or even a oil change. When I picked it up I was checking the serviced items and they lied and did nothing. The front end had play and popping noise. I took it back for another 7 days and it was not fixed right and only a oil change. The air filter was terribly dirty. The salesman says, Well I told them I guess they didnt listen. Now I have a truck that has front end issues. I got charged 580.00 more than agreed upon, and I have found out by a local repair company that the front end had been altered and was not factory front end, never disclosed to me and has frame damage due to the altering for the liftkit and aftermarket items that were installed before I purchased the truck the inner fender wells have been cut out and it has a burning smell to it after 60 miles of driving. The tires are wearing on the outside edges badly due to bad front end. I have put 3800 miles on it due to my job. It is a hazard to dive for my safety and others on the roadway. I would not recommend anyone to go there to buy. A lot of misrepresentation No one tells the truth. Now they dont want to cover repairs and they charged me for a lifetime warranty from the dealership that I was charged 580.00 for. The sales manager was a complete xxx and the finance department if a very scandalous group of people. Shop elsewhere please you will be treated terribly. Worst car buying experience I have ever had. More

Horrible experience. Traded our SUV for a new Altima three weeks ago. The salesman was very short with me and has been downright rude. We've had the car for three week Traded our SUV for a new Altima three weeks ago. The salesman was very short with me and has been downright rude. We've had the car for three weeks and they haven't followed through on finishing the paperwork with us and haven't paid off our trade. Was told two weeks ago there was no way to securely and electronically sign the documents since we live 4 hours away. We've talked to three different people in the finance department and are still getting the runaround. Yesterday they finally offered to let us sign everything through DocuSign but haven't sent anything to us to be signed. We can't get our new car registered, titled, and tagged because they won't get our paperwork done! More

I called the sales dept. Spoke with Dilan/Dyllan.I was asking about a specific option of the vehicle and the trim level. He answered yes with this trim level and etc.He immedi Spoke with Dilan/Dyllan.I was asking about a specific option of the vehicle and the trim level. He answered yes with this trim level and etc.He immediately ask when you can come an see the car?I answered I cant see the car I have a work.He didn't like my answer and immediately hang up on me.What a rude person.Hey,you you don't deserve your post and definitely don't deserve representing your company. Don't be a aggressive selling vehicle to the point your loosing your patience and professionalism,you don't have to sell cars,customer will come and look at you.If you build relationship with sale after sale will come to you in two folds or more than that! Don't be an as**ole.okay? What I did I called back and look for the manager and complain.Hopefully,it did not fall on deaf ears. More

Dealer Quoted the price of the truck on the phone to me $24781 . I bought the truck and later that day I found the same vehicle on cargus For $22565 . For a different of over $2000 they are dishonest and $24781 . I bought the truck and later that day I found the same vehicle on cargus For $22565 . For a different of over $2000 they are dishonest and not to be trusted. Buyer Beware More

The most Dishonest dealership I have ever dealt with. Buyer Beware. They will price the vehicle higher to you then they have it listed. Found out the hard way. Buyer Beware. They will price the vehicle higher to you then they have it listed. Found out the hard way. More

This dealership needs a major face lift the overall appearance is atrocious. I just relocated from another state. I noticed that they washed some cars after service but not mine. They need to model the appearance is atrocious. I just relocated from another state. I noticed that they washed some cars after service but not mine. They need to model themselves after Southern Nissan. In Cape Coral FL.! I will travel the extra miles to locate a cleaner more professional dealership. More

I drive over 60 miles each way to get my guaranteed free oil change. They changed it then charged me 50 dollars. New ownership is not what it used to be. Never again. I've purchased my last 2 vehicles from oil change. They changed it then charged me 50 dollars. New ownership is not what it used to be. Never again. I've purchased my last 2 vehicles from this dealership. Never again. More

I took my car to get service on Saturday, and it was a hoid experience hoid experience More