Wood City Motors

I purchased a 2005 F-150 in 2002, along with an extended warranty, from Cloquet Ford and Chrysler. The warranty cost $1300. Great truck with no problems until last month, when there was a minor problem wi warranty, from Cloquet Ford and Chrysler. The warranty cost $1300. Great truck with no problems until last month, when there was a minor problem with the headlights. I took it in and had the problem diagnosed as something wrong with a module associated with the lights. When I presented my extended warranty paperwork, I was taken to an employee's office and politely told the warranty was worthless because that company had gone under. The employee gave me an 800 number (which I called while in his office and was immediately put on hold) and also told to contact a dealer in Moose Lake whom was familiar with the situation. I paid the $143 diagnosis cost and left. It is neither my fault or that of Cloquet Ford that the warranty company went under. However, it would have been nice if they would have cut me a break on the diagnosis fee. I don't see their action as a good business practice. More

Their service department is great to work with. They take care of what I came in and if they should find a problem they advise me and let me know if it is a safety issue or if it can wait. I really app take care of what I came in and if they should find a problem they advise me and let me know if it is a safety issue or if it can wait. I really appreciate that type of service. I don't feel threatened that I'll have an accident or break down if I don't fix the problem today. More