Wondries Toyota

Good Service, Minor Drawbacks, Exceeded Expectations The service department at this dealership is a well oiled machine—and I was the one in for an oil change+tire rotation. The staff overall is generally The service department at this dealership is a well oiled machine—and I was the one in for an oil change+tire rotation. The staff overall is generally amiable, but you can tell the sheer volume of service customers restricts them from being able to offer outstanding customer service. Jose was great; he set reasonable expectations for timing and was kind and forthright. The service waiting area is well kept with free coffee. The only drawbacks I experienced were of two different kinds: one as a first-time visitor, and the other as a future returning customer. As a newcomer, actually driving up to the service department was not clear so I ended up circling the block a few times before finally figuring it out. As a returning customer, I’m bummed that there’s a $50 difference between a standard oil change and an oil change+tire rotation. Of course, there’s an inspection and fluid top-off that comes along with the tire rotation, but I would prefer a tier between the two so that I don’t have to pay extra for some extras that I don’t need. Despite the drawbacks, I enjoyed the experience and it exceeded my expectations (previous yelp reviews did not treat this dealership kindly). Thanks Jose and Wondries! More

Smooth and easy Everything was smooth and easy for my first service. I would definitely go there again. I als liked the fact that you guys are close to my home Everything was smooth and easy for my first service. I would definitely go there again. I als liked the fact that you guys are close to my home More

Great experience This dealership service department is always helpful with questions I have about my Toyota Prius C. I also like how they finish my car servicing promp This dealership service department is always helpful with questions I have about my Toyota Prius C. I also like how they finish my car servicing promptly without too long of a wait time. More

Wondries Toyota Alhambra Shelley paid Great attention to selecting cars for me to test drive. Getting to the Final pricing was fair and not hard sell or stressful Shelley paid Great attention to selecting cars for me to test drive. Getting to the Final pricing was fair and not hard sell or stressful More

Extended warranty service on a tire Thanks to Service Representative David L. Jackson,my experience was wonderful. David took my claim number I received from the Toyota Extended Warranty Thanks to Service Representative David L. Jackson,my experience was wonderful. David took my claim number I received from the Toyota Extended Warranty 800 number and had a brand new original equipment Yokohama tire installed within 90 minutes. During my stay in the dealership lobby I was served donuts and coffee. This is the second Prius I have purchased at Wondries Toyota in Alhambra. The experience just keeps getting better! Lawrence More

Great Service Advisors Advisors were very attentive and caring. They even got me an Uber to drop me off while my car was being serviced. Excellent service all around. Advisors were very attentive and caring. They even got me an Uber to drop me off while my car was being serviced. Excellent service all around. More

excellent experience Excellent service. Personnel opened in time. Nelson explained what was going to happen and after what service were performed. Service took about an Excellent service. Personnel opened in time. Nelson explained what was going to happen and after what service were performed. Service took about an hour. Thank you. More

Professional Service John of the service department always provide excellent and professional service to all customer. Find him for service ! He also provide nice greeting John of the service department always provide excellent and professional service to all customer. Find him for service ! He also provide nice greeting and thanks to all customer. More

Battery Really good service and timing was excellent. Very friendly and clean space. Made me feel comfortable and especially because I had my two kids with me Really good service and timing was excellent. Very friendly and clean space. Made me feel comfortable and especially because I had my two kids with me. More

Dealer rips off customers If you want to get ripped off when buying a car this is the place. Never told me about how much I would be paying if I Finish paying the car and never If you want to get ripped off when buying a car this is the place. Never told me about how much I would be paying if I Finish paying the car and never offer me a cancellation contract. After we saw how much it was going to be the final price if I would finish paying the car it was triple the price it was listed. Now that i wanted to return it in 3 days, they told us we couldn't because we did not buy the cancelation contract which it was never offered by the dealer. It was my first time buying a car and they told me I actually qualified. We did all the paper work and gave the downpayment and no one ever told me that the price was going to be triple the price they stood quiet for me to leave and hoped I would never see the price which it was ridiculous for a used 2015 Prius. It wasn't a new car or a luxury car but a Prius and for almost 40,000. I would end up paying that amount of money for a 2015 Prius that is worth 14,000.I I would not recommend this dealer to no one. More