Wolverine Spartan Toyota of Lansing

Service Department I had a followup question about a break job. It was handled promptly and professionally at no charge. Kudos to Terry. I also really appreciate the r I had a followup question about a break job. It was handled promptly and professionally at no charge. Kudos to Terry. I also really appreciate the ride service. More

A quick fix - long delayed My RAV-4 does not have luggage racks on the roof. Therefore, the four attach points on the roof are exposed, and come from the factory with all four My RAV-4 does not have luggage racks on the roof. Therefore, the four attach points on the roof are exposed, and come from the factory with all four brackets (with attaching hardware) covered by little, rubber booties. Alas, two of the booties disappeared, to places unknown. When I pointed this out to the service rep on my recent 15,000 mile checkup, he said it probably wouldn't be covered on warranty. For warranty, you are supposed to turn in the old part. While that's understandable, it overlooks situations where parts fall off, and their location is unknowable. A converrsation or two later, someone at Spartan decided to cover these under warranty. After all, the parts aren't designed and made to fall off. After I arrived, the service rep got the parts, unwrapped, and installed them. Less than 10 minutes - and that included doing the paperwork. Actual installation time was about 12-15 seconds per bootie. More

Good overall dealership. Best service department I use Codie Cusan's team for maintenance of my RAV4 Hybrid 2017. The team manager is very knowledgeable, courteous, and explains everything very well I use Codie Cusan's team for maintenance of my RAV4 Hybrid 2017. The team manager is very knowledgeable, courteous, and explains everything very well to me. It is very easy to make a service appointment with his team. More

Great experience except for GPS confusion The car and the pricing went quite well, but the GPS system will not work till we buy a much more expensive cell phone. This was not clear to us till The car and the pricing went quite well, but the GPS system will not work till we buy a much more expensive cell phone. This was not clear to us till sale was finalized. More

Wonderful Experience Omg! The process of dropping off my car was super easy, fast, and the service team member (Steve) was friendly. He called me with the detailed estimat Omg! The process of dropping off my car was super easy, fast, and the service team member (Steve) was friendly. He called me with the detailed estimate right away. Car fixed a picked up same day, he even stayed past six because I was running late before closing on a Friday evening. Couldn’t of asked for better customer service! More

Excellent, courteous customer service! It was an excellent experience. I have no complaints! The problem was correctly diagnosed and remedied. I enjoyed an excellent latte’ while I waited a It was an excellent experience. I have no complaints! The problem was correctly diagnosed and remedied. I enjoyed an excellent latte’ while I waited and a snack. Reese was very polite and friendly and I enjoyed my interactions with him! Thanks for getting me back on the road in excellent condition! More

Service for maintenance of car. The representative in service was excellent. He explained what would be done and listened to my concerns. They were check into and explained that all The representative in service was excellent. He explained what would be done and listened to my concerns. They were check into and explained that all was fine. Excellent customer skills. More

High power draw on the bettery Terry Moubray quickly accommodated urgent unscheduled need due to warning message on the dashboard. He took time to explain the diagnosis to me and wh Terry Moubray quickly accommodated urgent unscheduled need due to warning message on the dashboard. He took time to explain the diagnosis to me and why the fix was the necessary one. More

Superior Dealership! I have bought 4 vehicles from Spartan Toyota, from Sales to Service, this dealership is outstanding. The Sales department always goes the extra mile a I have bought 4 vehicles from Spartan Toyota, from Sales to Service, this dealership is outstanding. The Sales department always goes the extra mile and the Service department is always prompt and friendly. More

Easy To Schedule, Easy to Use Made my appointment online for routine service. Confirmation was received the same day and a reminder was also sent the day before the appointed time Made my appointment online for routine service. Confirmation was received the same day and a reminder was also sent the day before the appointed time. Arrived on time, was greeted promptly and car was ready to go in less than 1 hour. More