Wolverine Spartan Toyota of Lansing
Lansing, MI
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Over many purchase and service interactions with Spartan Toyota, I have had problems with many of the interactions. Multiple times they have indicated that I needed repairs that other experts have told me Toyota, I have had problems with many of the interactions. Multiple times they have indicated that I needed repairs that other experts have told me we're unnecessary. They sold me a new car, took a deposit and we're unable to deliver it (probably because they sold it to another customer). Then they would not return my deposit until I had to speak with the general manager and then go to the dealership to pick up the check after they failed to send it as promised. On our last purchase from Spartan (through the Costco buying service) they "accidentally" tried to overcharge us by $240. In addition to everything bad about them, Toyota claims that these issues are not something that involves them, so they are not a source of support. Spartan Toyota is not to be trusted and should be avoided. More
Excellent customer service from start to finish. My sales person (Richard) was very knowledgeable and patient in answering my questions. Brian, Richie and Morgan were pleasant to work with too. I highly re person (Richard) was very knowledgeable and patient in answering my questions. Brian, Richie and Morgan were pleasant to work with too. I highly recommend this dealership if you need a great car with top notch customer service. More
Service personnel went way out of their way to correct a problem that occurred during my oil change My highest praise and thanks!; it was above and beyond! problem that occurred during my oil change My highest praise and thanks!; it was above and beyond! More
Great experience never any problems.so far in three years we have had cars with Spartan Toyota.. Easy to put trust in. Don and Jolene Callaghan. we have had cars with Spartan Toyota.. Easy to put trust in. Don and Jolene Callaghan. More
I am very happy working with Terry on my call. He not only takes care of the problem I came for but lets me know the problems that will be coming next. only takes care of the problem I came for but lets me know the problems that will be coming next. More
I enjoy the security of having Spartan Toyota service my Rav. I have owned two new vehicles from them and have no complaints! Their service Dept. is great! Rav. I have owned two new vehicles from them and have no complaints! Their service Dept. is great! More
Staff is courteous, helpful. Waiting room is spacious. Work is done efficiently. Keep track of car’s progress via texts. Very nice dealership to work with. Work is done efficiently. Keep track of car’s progress via texts. Very nice dealership to work with. More
Mike was as pleasant as could be. Also have worked with Terry and Cody who are equally as pleasant. Work was easy to schedule, appointment was confirmed, work completed in a timely manner and to my satisfa Terry and Cody who are equally as pleasant. Work was easy to schedule, appointment was confirmed, work completed in a timely manner and to my satisfaction. Have consistently had a good experience at Spartan Toyota! More