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Wolverine Spartan Toyota of Lansing

Lansing, MI

4.7
1,072 Reviews

5701 South Pennsylvania Avenue

Lansing, MI

48911

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Showing 1,072 reviews

May 11, 2023

Good job Spartan Toyota of Lansing Michigan review not sure why need fifteen word minimum More

by Nature107e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 12, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Spartan Toyota Team

May 11, 2023

Good, fast service. I’m happy with the results.. They inspected my car and even washed my car. More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 12, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the great review, Esther! We are happy to have earned your business and we hope to welcome you back to Spartan Toyota for your future service needs. Drive safely!

May 06, 2023

Excellent service (Terry), as usual. But I prefer to pay by check. Why must I add to satisfy a survey algorithm? More

by Bruce Timmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Bruce, we're happy to hear that Terry provided you with excellent service here at Spartan Toyota. We understand your preference for paying by check and apologize for any inconvenience regarding the survey algorithm. Your feedback is important to us, so thank you for sharing!

May 05, 2023

I love spartan toyota they have excellent customer service. Staff are knowledgeable and the price is fair. More

by Anita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 05, 2023 -

Wolverine Spartan Toyota of Lansing responded

Anita, thank you for taking the time to support our team at Spartan Toyota with this feedback!

May 05, 2023

I’m not enamored with their service. Mike is great. It’s the service technician that seems to screw you. I brought in a car that had just been jumped. After it was jumped the engine ligh More

by Joyce
Recommend Dealer
No
Employees Worked With
Michael
May 05, 2023 -

Joyce responded

Disappointed in service. I was charged $167 for the to charge my battery and reset message system. I told Mike I had just had car jumped after accidentally leaving hazard light on. I paid $72 for a jump and was hit with a jumped up price of $167 to diagnose the problem. I’ll never but a Toyota again.

May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Joyce, while we're glad Mike has earned your confidence, the rest of your review is disappointing to read. We strive to offer professional service at a fair price, and I apologize if we missed the mark here. I understand your frustration and I'm very sorry we've lost your future business, but your feedback will help us make improvements for all our customers going forward. I'd also like to step in and do what I can to make things right for you here. If you're willing to discuss this further, please reach out to me directly. Thank you, Brian Cogley - General Manager - 517-394-6000

May 05, 2023

Spartan Toyota's service representative (Michael) was great to work with. Michael explained exactly what was going to be done a how long it would take setting the appropriate expectations for a great cu More

by rlambert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael ?
May 08, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for stopping by to leave Spartan Toyota five stars! It delights us to hear that Michael provided a thorough explanation of your vehicle's service and ensured you felt informed throughout your visit. See you next time--drive safely!

May 05, 2023

Great experience, will be back. Always treated great at Dpartan Toyota. Third car we have purchased and always had Spartan service More

by Jh0677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 05, 2023 -

Wolverine Spartan Toyota of Lansing responded

It's an honor to earn your support and loyalty! Thanks for the fantastic praise of Spartan Toyota. Until next time!

May 03, 2023

The salesman was very knowledgeable about the various vehicles that we were interested in and helped us choose the best one. More

by JaHP77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
May 04, 2023 -

Wolverine Spartan Toyota of Lansing responded

Cheers to five stars and a new car! Thanks for choosing Spartan Toyota for such a special purchase. We hope you enjoy the ride for many miles to come!

May 03, 2023

Although I did not have an appointment, I was out pretty promptly. My wait time was no more than 30 minutes. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 03, 2023 -

Wolverine Spartan Toyota of Lansing responded

Jo, we're happy to hear that even without an appointment, we were able to get you in and out quickly here at Spartan Toyota. Thank you for taking the time to share your experience and we hope to see you in our dealership again soon!

May 01, 2023

The service is always good and the team is always professional. I appreciate the mats and seat covers that are used to keep my car clean. More

by Robert Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
May 01, 2023 -

Wolverine Spartan Toyota of Lansing responded

Robert, thank you for the review! We are thrilled to hear that you had a successful experience working with the Spartan Toyota team. Drive safely, and we hope to see you back!

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