Wolverine Spartan Toyota of Lansing

I've been a customer at Spartan for over 18 years and a number of different Toyotas. I keep going back because I've always received excellent service! a number of different Toyotas. I keep going back because I've always received excellent service! More

This is delaership has incredible experience and caring customer service. They look after MY NEEDS not how much they can sell. This is the most reliable service center, I They are a gift! I would easily customer service. They look after MY NEEDS not how much they can sell. This is the most reliable service center, I They are a gift! I would easily recommend them to everyone who wants a great car with great follow up! More

experience is always good there. I just wish they could figure out why my car is doing what its doing at only 24000 miles its not making sense. I am having constant issues with my tire sensor guage and al figure out why my car is doing what its doing at only 24000 miles its not making sense. I am having constant issues with my tire sensor guage and all they want to do is charge me for resealing the rims saying its the weather well I had a 2005 toyota matrix before buying my 2010 matrix and I NEVER had an issue with the guage in different weather patterns and I came here from New England area More

The rear seat of my Toyota Sienna 2004 was stuck in the down position and I was concerned that it was broken and would need an expensive repair. I talked to Cody about it and he suggested I bring it in the down position and I was concerned that it was broken and would need an expensive repair. I talked to Cody about it and he suggested I bring it in the shop and he would take a look at it. After several hard tugs he was able to free it and I was on my way- no charge! He was very friendly and eager to help me. Thank you Cody. It is a big worry off my shoulders. More

I was pleased with the ease of making an appointment and the minimal wait while my problem was diagnosed. Cody worked at finding the least expensive way to make the repair. The repair had to wait overnight the minimal wait while my problem was diagnosed. Cody worked at finding the least expensive way to make the repair. The repair had to wait overnight for parts. The repair was completed quickly the following day. I liked Cody's friendliness, professionalism and attitude. I will ask for him next time I need service. More

My wife and I purchased our Toyota Avalon at Spartan Motor Mall almost 10 years ago. Tom Kissane has been our service for all of those 10 years. Tom has been the best service person that I have ever h Motor Mall almost 10 years ago. Tom Kissane has been our service for all of those 10 years. Tom has been the best service person that I have ever had in the 40 plus years that I have owned a vehicle. I believe he always has my best interest in mind and does not try to sell me something that I don't need. If I were to purchase another vehicle from Spartan Toyota it would be because of the quality of the Toyota vehicle and the service that Tom Kissane provides. Thank you, Doug Ewald More

My 2012 Toyota Camry was purchased new from Grand Blanc Motorcars While driving a couple of weeks later (with less than 1,000 miles), the car begin to run poorly and idiot lights began flashing. I had to Motorcars While driving a couple of weeks later (with less than 1,000 miles), the car begin to run poorly and idiot lights began flashing. I had to have the car towed to the nearest dealership which was Spartan Toyota, Lansing. I received a phone call from Terry in their service department. I also received a 5 minute lecture from him about how it may be a "simple" fix implying I most likely left my gas cap loose, before the service department had even looked at the vehicle. He was most concerned about whether or not I had paid for the towing bill, stating that Toyota was certainly not going to cover the bill for such a little thing as a gas cap. Well after the vehicle was actually inspected, it was determined the transmission had to be completely replaced. Not such a "simple" fix after all. I spent over $400 for a rental vehicle during the time the vehicle was being repaired. Spartan Toyota is 1.5 hrs. from my home. They didn't offer any assistance for a loaner car and then refused to provide any assistance in getting the vehicle back to me. We are talking about a brand new vehicle! Wouldn't you think you would receive just a little bit of customer service when the entire transmission has to be replaced? When I reached out to Grand Blanc Motorcars, they actually sent drivers to Spartan Toyota to pick up the vehicle and return it to my home. I received a follow-up phone call from Ernesto (GM of Grand Blanc Motorcars) the next day just to check on everything. Do you think I've heard anything from Spartan Toyota? I highly recommend Grand Blanc Motorcars! But, I would run the other way when it comes to Spartan Toyota, unless of course you don't mind zero customer service! More

Stefan was very helpful and showed us all the cars we were interested in. This was the best experience we have had buying a new car. were interested in. This was the best experience we have had buying a new car. More

As a Spartan Toyota Sales Represenative, Duane Dorazio was professional, understood his product, anwered all our questions,is friendly, funny and above all, patiently listened to both my husband and I. We was professional, understood his product, anwered all our questions,is friendly, funny and above all, patiently listened to both my husband and I. We love Spartan Toyota for their sales staff, but especially for their service department and have been with them since 2004, but this experience was over the top wonderful. We thought we may be ready for a new Toyota and wandered in to look at the vehicles, but met Duane & purchased a beautiful Cosmic Grey/Camry XLE. More

As a single woman, I dread going to purchase a car - it is often an aggravating experience. Mike McMillan was extremely professional and courteous, and used my time well. I glad previously connected with is often an aggravating experience. Mike McMillan was extremely professional and courteous, and used my time well. I glad previously connected with sales manager Jim Keyton, who met me at an appointed time and had already prepped Mike with my requirements. There was no "schmooz", no waiting in a chair while someone talks about you for 15 minutes. Mike asked intelligent questions and listened, found out what I really wanted, and was extremely helpful at every step - direct and honest. Spent quite a bit of time when I picked up the car being sure I really understood every feature, even connecting my bluetooth. I offered a low but reasonable price and it was accepted with no hassle. Had previously had a terrible experience with Dunning in Ann Arbor, condescending and slimy, and I went away angry and humiliated. So glad I went to Spartan instead, like night and day, and they now have my business. Love my RAV4. More