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Wolverine Spartan Toyota of Lansing

Lansing, MI

4.7
1,093 Reviews

5701 South Pennsylvania Avenue

Lansing, MI

48911

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Showing 1,093 reviews

August 28, 2023

Used to love this dealership until the last 2 times for service due to issues with the service people causing lack of trust More

by mcoppernoll
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Aug 30, 2023 -

Wolverine Spartan Toyota of Lansing responded

We're really sorry to learn about your recent experiences. Trust is crucial and we want to make sure you feel confident in our service team again. Let's connect so we can address any concerns directly - your satisfaction matters a lot to us! Best, Brian Cogley - General Manager - 5173946000

August 17, 2023

We have purchased two vehicles from this dealer and have had them serviced there since they were purchased. The service has been generally good. More

by Flora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Aug 17, 2023 -

Wolverine Spartan Toyota of Lansing responded

Flora, we appreciate your loyalty to Spartan Toyota and are glad to know you've had generally good experiences with us. We'll continue striving for excellence in our service!

August 17, 2023

I was not happy with my appointment,it took over an hour and a half this time and my 5000 mile appointment only took about 35 minutes. There should not be that much of a difference in time and the technicia More

by jackcrack1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Moubray
Aug 18, 2023 -

Wolverine Spartan Toyota of Lansing responded

We're sorry to read about your recent experience. We strive for efficiency in our service department, and it sounds like we missed the mark during your visit. I understand how frustrating this can be and would appreciate the opportunity to discuss this further with you directly so that we may better address any concerns or issues moving forward. It can be difficult to locate contact information without a last name. If you are willing, please reach out at your earliest convenience - Thank you, Brian Cogley - General Manager - 5173946000

Aug 21, 2023 -

jackcrack1957 responded

Thankyou for responding to my review. My name js Mark Lee and .my phone number is 810 986 8581 you can contact me at your convienience.

August 16, 2023

Was in for a servicing today. Was a pleasurable experience. Clean environment, service person(Terry)explained and was very helpful. More

by cneilbarnett
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Aug 16, 2023 -

Wolverine Spartan Toyota of Lansing responded

We're glad to know your service visit at Spartan Toyota was a positive one. It's great that Terry could assist you effectively! Thanks for the feedback.

August 10, 2023

Dominic was soo helpful and explained all details about the service before and after the appointment More

by Jackie-b57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic
Aug 11, 2023 -

Wolverine Spartan Toyota of Lansing responded

We are thrilled to hear how helpful Dominic was throughout your experience here at Spartan Toyota. Thank you for this 5-star review and keep us in mind for any future needs!

August 07, 2023

Sales person whom I contacted over phone seemed not to knowlegeable about the car I was interested. I asked about the cost of replacing the hybrid battery and she said she would get back with me, but nev More

by ojojm
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Not sure who I talked to I can't remember name ---senior moment.
Aug 07, 2023 -

Wolverine Spartan Toyota of Lansing responded

I'm sorry to read about your experience. It's important for our team to provide accurate and timely information, so it's disappointing that we didn't meet those expectations this time around. We appreciate you bringing this matter to our attention and would like the opportunity to address any further questions or concerns you may have regarding hybrid vehicles or anything else. Please feel free to reach out at your convenience - Thank you, Brian Cogley - General Manager - 5173946000

July 26, 2023

Fast and easy scheduling of appointments. Smooth check-in. Great multi-point inspection service. Great service advisors. Pleased with service and time to get work done. More

by ironklad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Jul 27, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Spartan Toyota team. Drive safely, and we hope to see you back again down the road!

July 19, 2023

Very nice place. Clean, good coffee, staff is easy to work with and respectful. Thanks More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Jul 20, 2023 -

Wolverine Spartan Toyota of Lansing responded

Ray, thank you so much for reviewing Spartan Toyota! We hope to assist you again in the future!

July 18, 2023

Bought my last 2 cars from Spartan Toyota of Lansing. I’ve had very good services in both the buying and servicing my Camry and RAV4. More

by Greentrees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Moubray
Jul 19, 2023 -

Wolverine Spartan Toyota of Lansing responded

Thank you for the review! We hope to see you back again at Spartan Toyota. Safe travels!

July 17, 2023

They are always helpful and prompt with their service. I do appreciate them. Thank you. More

by barb_higbee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry, Terry Moubray
Jul 18, 2023 -

Wolverine Spartan Toyota of Lansing responded

It means so much that you are a happy customer! Thank you for choosing Spartan Toyota and for sharing your experience. Drive safely!

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