Wolfchase Nissan - Service Center

Communication was excellent. As a single woman, I almost always expect to be taken advantage of, especially when it comes to to vehicle issues. I feel they did only what was truly necessary and I did not f always expect to be taken advantage of, especially when it comes to to vehicle issues. I feel they did only what was truly necessary and I did not feel taken advantage of. More

I am always impressed with the service provided by the staff. Customers are kept informed and are included in decisions if needed. Pride in customer satisfaction. staff. Customers are kept informed and are included in decisions if needed. Pride in customer satisfaction. More

This service department either cannot or will not repair anything. Dropped car off at 7 am for suspension/air ride issues and a wiper arm not working. After 7 hours, I started calling because I hadn’t heard anything. Dropped car off at 7 am for suspension/air ride issues and a wiper arm not working. After 7 hours, I started calling because I hadn’t heard from the service advisor. I finally got through after several tries and was told the tech drove the car but didn’t think anything was wrong! This car went from a dream ride to rattling all over the road overnight and something is definitely wrong with air ride relays, leveling sensor, compressor or air bags. I asked if it was put on a computer or if technician got under it to diagnose and told no. Apparently this tech didn’t want to actually diagnose it or he doesn’t have a clue what he’s doing if he can’t tell when a car is bouncing all over the road! I then asked about wiper arm, was told tech was just then looking at it! I Was called back later and told it needed a new wiper arm and new wiper motor and would be $678! No way!!! My husband then finally took time to look at it, realized it was a bad bushing (a $10 part) and tada, it’s fixed!! I would never visit this Nissan service dept. again. Poor customer service and poor technician attentiveness and ability. Apparently they only want to perform oil changes and the minimum required for warranty service. We have an appointment with a non-Nissan mechanic to hopefully figure out what is going on with the suspension so we can haul our camper, or we will sell it. More

Professional, knowledgeable courteous staff which display a high degree concerns for each customers throughout our visit. Courtesy van driver took value time to thoroughly explain the entire shuttle process. a high degree concerns for each customers throughout our visit. Courtesy van driver took value time to thoroughly explain the entire shuttle process. More

I've been coming to wolfchase Nissan for years and have always been impressed by their honesty and service and dedication. I won't take my truck anywhere else! always been impressed by their honesty and service and dedication. I won't take my truck anywhere else! More

Not good communication about time frame for diagnostic & time it will take to fix car. Two different occasions there were issues that could have been communicated better. Not a happy camper. time it will take to fix car. Two different occasions there were issues that could have been communicated better. Not a happy camper. More

From the first second I rolled down the window mr. Michael Robinson was friendly, funny and honest. This man honored my coupons even though it could have affected his commission. He answered all my co Michael Robinson was friendly, funny and honest. This man honored my coupons even though it could have affected his commission. He answered all my concerns and called back to see if there was anything else he could help me with before I picked up my vehicle. He made sure that it was in line and would be ready at a certain time and for the first time ever my car was ready. I really appreciate mr. Robinson for being prompt, promising, and empathetic. You guys have a great gut here! Please keep him!!!! More

The staff greeted you at door. Once they determined the nature for visit made recommendation to do complete check of vehicle. Service was quick and professional. nature for visit made recommendation to do complete check of vehicle. Service was quick and professional. More

Wolfchase Nissan has always taken such good care of us and all of our needs with my Juke. Christy and the rest of the staff are so friendly and helpful! and all of our needs with my Juke. Christy and the rest of the staff are so friendly and helpful! More

Unfortunately, the Nissan Murano was beyond repair, however, the service department staff and mechanics were awesome. Fraser did an awesome job working with me on the Murano. however, the service department staff and mechanics were awesome. Fraser did an awesome job working with me on the Murano. More