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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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June 05, 2021

Price is a little high on the oil change. Could be better if more coupons were issued for it. The service rep was great and friendly More

by rpjennings3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cezar
Jun 07, 2021 -

Wolfchase Nissan responded

Thanks for taking the time to leave feedback regarding your recent visit to Wolfchase Nissan's service center. I'm pleased to hear that you enjoyed dealing with our team and will pass your comments along to management for review and consideration. We value your business and look forward to serving you again.

June 05, 2021

I went on a Saturday afternoon and there was no wait all... got in and out less than an hour. Thanks for your service will be back More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Jun 07, 2021 -

Wolfchase Nissan responded

Gina, thanks for choosing Wolfchase Nissan for your recent service needs. I'm pleased to hear that you were serviced in a quick and efficient manner, with no wait. We appreciate your business and look forward to serving you again.

June 04, 2021

great friendly service and brought issues to my attention and quick turn around time with comfortable waiting area although the tv was way too loud More

by budharl47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Jun 04, 2021 -

Wolfchase Nissan responded

Thank you so much for the 5-star rating based on your recent service visit at Wolfchase Nissan. It's great to know that you enjoyed the overall experience provided to you by Michael Robinson. Michael is a valued member of our Service Team and always strives to provide an exceptional service experience to each and every customer he has the privilege of serving. We value your business and look forward to serving you again.

June 03, 2021

We had to take my wife’s car there 5 times for the same issue and I’m not confident it will last and we’ll be back there again for the 6th time. We spent a lot of money for this car and we’ve spent way too More

by tucksducks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty
Jun 11, 2021 -

Wolfchase Nissan responded

Thank you so much for taking the time to provide feedback regarding your recent experience with our Service Department. If you could please respond to me privately with your proper name, I will be happy to speak with our Service Director about the level of service you received in regards to your wife's Nissan. We value your business and want to make this right for you.

June 02, 2021

Service advisor was very friendly & took great care of me. Will definitely be back for Service. Only thing negative is oil change & tire rotation took almost 2 hours! More

by Firemedic58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Jun 04, 2021 -

Wolfchase Nissan responded

Thanks for choosing Wolfchase Nissan for your recent service needs and for taking time out of your day to provide feedback. Michael has been with us for some time now and strives to provide the best of service. I'm sorry to hear your wait was longer than expected and will certainly pass your feedback along to our Service Director for review. We value your business and look forward to serving you again.

May 31, 2021

My experience at this dealership has been inconsistent. A similar repair that I had done here 6 months ago, was 300% more expensive just last week. The price quotes are very inconsistent as well as the labor More

by Psz647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr Bond the car rental guy was helpful.
Jun 11, 2021 -

Wolfchase Nissan responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit. I'm so sorry to hear that you were unhappy with the current pricing. We follow the guidelines provided by Nissan and offer market based pricing, with all the parts and oil pricing going up, it was necessary to increase our prices as well, I have sent your feedback to our General Manager and our Service Manager for review and consideration. We value your business and hope your will continue to do business with us.

May 31, 2021

I have always had a great experience with this dealership. The staff is always professional and courteous in all areas. I am very pleased with them. More

by LYN_CALDWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Booker T Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Pendleton, Brittany Walton
Jun 02, 2021 -

Wolfchase Nissan responded

Thank you, Lyn, for the 5-star rating and your loyalty to the dealership, it means the world to us. We value your business and look forward to serving you again.

May 29, 2021

In response to a review earlier this month, Wolfchase contacted me to find out what made my visit poor. My initial review was based on principle and truth. Wolfchase came through and showed they do read More

by TM_JUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Ramirez, Brittany Walton
Jun 07, 2021 -

Wolfchase Nissan responded

Thank you so much for taking the time to let others know that we do want our customers to be completely satisfied and we actually do care about the feedback that our customers leave in their reviews. It's great to hear that you were well taken care of during your return visit and agree that we are working on improving our Service Department and the overall service experience. We truly value your business and your feedback.

May 28, 2021

Great service! Very prompt and informative. The problem was identified and solved. I feel comfortable coming back. Mr. Rusty informed me of a recall, and it was taken care of promptly. More

by pj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Jun 07, 2021 -

Wolfchase Nissan responded

Thanks for choosing Wolfchase Nissan for your recent service needs. I'm happy to hear that Rusty worked closely with you and got your issued taken care of. We value your business and look forward to serving you again.

May 28, 2021

WCN was top of the line; service has fallen short this past year. I would recommend with caution. No true care or concern for customers. More

by SARGE200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Tech and Mechanic
Jun 07, 2021 -

Wolfchase Nissan responded

Thanks for taking the time to leave feedback regarding your recent service visit at Wolfchase Nissan. You are absolutely correct, we have had some issues with our Service Team recently and are in the process of training a whole new crew on providing a truly exceptional experience to our customers. It is a work in progress, so there are a few hiccups along the way. We value your feedback and your opinion. Hopefully your next visit will be amazing.

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