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1,854 Reviews of Wolfchase Nissan - Service Center
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March 09, 2018
great service and great peoples . so nice and clean. they droped me off at work and came back to pick me up. that was great. and great peoples . so nice and clean. they droped me off at work and came back to pick me up. that was great. More
by LAVERNBOYD
Verified CustomerEmployees Worked With
David Dreyfus
March 07, 2018
Very satisfied I arrived a little after 8 with no appointment and they had the oil changed and was out of there super fast. No complaints! I will definitely be back. I arrived a little after 8 with no appointment and they had the oil changed and was out of there super fast. No complaints! I will definitely be back. More
by KEMAGIC1
Employees Worked With
John Burnett
March 06, 2018
So-so Amanda was amazing at keeping in touch with me and letting me know what was going on. But the actual fixing my car took a week and a half (which is fi Amanda was amazing at keeping in touch with me and letting me know what was going on. But the actual fixing my car took a week and a half (which is fine) but then I got it back and it makes an awful whistle sounds when pressure is put on gas. Took it back in and “I’m hearing the turbo, nothings wrong to be fixed” even though my car did not make that sound before. So now I have to drive around with a squealing car. And I hate how nothing gets done unless your contact or mechanic person is working. My car sat there extra days for no reason other than the right people weren’t there. More
by MEGANMCGURR
Employees Worked With
Amanda
March 06, 2018
Service at Wolfchase Nissan has been very good, with friendly and courteous employees. Reasonable prices, nice waiting area and always receive a free car was at Wolfchase Nissan has been very good, with friendly and courteous employees. Reasonable prices, nice waiting area and always receive a free car wash! More
by janetjonesjj
Employees Worked With
Larry
March 06, 2018
Oil change with multipoint inspection The customer service was good. Wait time was average. Explanation of multipoint inspection was good. Vehicle returned as expected. No issues found wit The customer service was good. Wait time was average. Explanation of multipoint inspection was good. Vehicle returned as expected. No issues found within the visit. More
by ERINPLUMMER5
Employees Worked With
Cedric D. Betts, Sr., David Dreyfus
March 05, 2018
Fast and friendly. Service was quick and the waiting area was quite comfortable. They have snacks and drinks. And I like the window to look out at my car while it is bei Service was quick and the waiting area was quite comfortable. They have snacks and drinks. And I like the window to look out at my car while it is being serviced. More
by KEENUMJR1988
Employees Worked With
Service
March 05, 2018
long but good when in for an oil change they said it would be an hour two hours later I left with my oil changed and tires rotated. Can't be upset it was sat and n when in for an oil change they said it would be an hour two hours later I left with my oil changed and tires rotated. Can't be upset it was sat and no appointment. More
by iolarenee33
Employees Worked With
Diane
March 04, 2018
Service: 2014 Maxima Worked with service and trying to resolve a repeat issue. Service advisor always excellent to work with. My vehicle was left dirty, but outside of t Worked with service and trying to resolve a repeat issue. Service advisor always excellent to work with. My vehicle was left dirty, but outside of that the service team is working diligently to resolve issue with sunroof (TBD). More
by ryanp.adams
Employees Worked With
David Fenton - Service
March 04, 2018
royalty I had my first oil change on my new Nissan maxima, Tiffany treated me like royalty from the time I pulled up until I left, my service was excellent an I had my first oil change on my new Nissan maxima, Tiffany treated me like royalty from the time I pulled up until I left, my service was excellent and short thanks so much will be back More
by Yolonda R
Employees Worked With
Tiffany
December 11, 2017
Poor Customer Satisfaction When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of is When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of issues with my Nissan Quest. He noted everything with care and requested regular service adviser Mr.Larry Poe to get the additional details for allocating the technician. I expected that Mr.Larry would also be very caring like Mr.Daniel to hear my issues and work towards addressing them. However contrary to my expectation, Mr.Larry was too rude when I started listing the issues in my van. He didn't even listen to them properly and kept responding that it would take $120 to look into each issue. I was deeply disappointed and hurt with his unpleasant approach and poor attitude towards a customer like me. For a moment, I thought of cancelling the service and going to another Nissan dealer. However Mr.Daniel apologized to me and my wife on behalf of Mr.Larry and recorded all our issues with due care and patience. He really helped to make our experience better. Our sincere appreciations to Mr.Daniel for providing a better customer experience. . For sure, I would not prefer to be attended by Mr.Larry in my future service requirements (if I choose to visit here again). He made our day very bad with his unprofessional and unpleasant attitude in the morning, exhibiting extremely poor customer focus. I've shared this feedback along with few more queries through email with the Service Manager on Sunday (Dec-03) and still awaiting a response even after a follow-up. As I'm very disappointed with the customer service and poor response, my rating is only 1. More
by Bala
Employees Worked With
Mr. Daniel (Offered Great Service), Mr.Larry Poe (Offered Worst Service). Service Manager (Yet to respond to my feedback even after a week)
