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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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July 06, 2018

Loved it Because I had a very good experience and i will come again and i will recommend someone else for service or to buy a car More

by nickgarmon85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Pirani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2018 -

Wolfchase Nissan responded

Thank you for giving Wolfchase Nissan the opportunity to service your vehicle recently. I'm happy to hear that you were pleased with the experience and that you will recommend our dealership to others. We truly appreciate your business and we look forward to serving you again.

July 06, 2018

Wolfchase Nissan service team. As always great service. Very professional and in and out in a short time. Thanks for all you do and I will be back. Overall A+. More

by DOLPHINS1972SEFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Sanders
Jul 26, 2018 -

Wolfchase Nissan responded

Thank you for our A+ rating, we strive to provide excellent service at each and every opportunity. I'm happy to hear that your visit was great, as always, and that you were served in an efficient amount of time. We appreciate your loyalty and look forward to serving you again.

July 05, 2018

Service Department We drive over an hour and half just to let them service our car. We purchased the car from there and try to make sure we let them do everything to the More

by BLONDIE8812
Recommend Dealer
No
Employees Worked With
Jul 25, 2018 -

Wolfchase Nissan responded

Thank you for taking time out of your day to provide us with feedback regarding your most recent visit to our service department. On behalf of our entire staff, we apologize for the negative experience. We value our customers and truly appreciate your opinion. I have forwarded your review on to our Service Manager so that he can review your experience with everyone involved and try to resolve these issues. I'm pleased to hear, on the other hand, that you enjoy working with Ali, as Ali is a valued member of our Sales Team. Again, thank you for your feedback and I hope you will give us another chance to serve you.

July 04, 2018

Excellent and quick service I received quick and excellent service. Courtesy was shown at all times. They got me in and out in less than one hour. Love them More

by ORALEE815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sadler
Jul 26, 2018 -

Wolfchase Nissan responded

Oralee, we truly appreciate your loyalty and your wonderful review. I'm so happy to hear that you enjoy our service team and their efficiency. We strive to provide truly exceptional service at all levels. Thank you for your business and we look forward to serving you again

July 03, 2018

Unwelcoming The woman at the checkout counter was rude, my oil change took too long and they called my phone instead of talking to me personally More

by tt1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't get any names. No one really spoke to me
Jul 25, 2018 -

Wolfchase Nissan responded

Thank you for taking time out of your day to provide feedback concerning your recent visit to our service department, we apologize for the negative experience. There is no excuse for an employee to be rude and I have forwarded your comments on to our Service Manager so he can meet with those involved in your service. We truly appreciate your business and hope you can give us another chance to provide you with a better experience.

July 01, 2018

Prompt, quality service From day one when I purchased my car they have stood behind me and it hasn’t stopped .saturday when I came in for an 8:00 appointment they took me in More

by KALON44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamilton Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2018 -

Wolfchase Nissan responded

Kalon, we truly appreciate your loyalty and your wonderful review. I'm so happy to hear that you enjoy our service, before and after the sale. We strive to provide truly exceptional service at all levels. Thank you for your business and we look forward to serving you again.

July 01, 2018

Getting in and out with kittle time Only thing I didnt like was thwy forgot to rotate my tires. I did need hit cofee but the employess were pleasant.I enjoyed tslking with the cAshier More

by BENSONV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, John Burnett, Marlo Kimble
Jul 26, 2018 -

Wolfchase Nissan responded

Thank you for trusting Wolfchase Nissan with your recent service needs. I apologize that they forgot to rotate your tires and understand how you feel. I will make sure our Service Manager gets a copy of your review. We appreciate your patronage and look forward to serving you again.

July 01, 2018

Customer Service 5 stars says IT ALL... I would truly recommend Wolfchase Nissan to family, friends, or a complete stranger. The professionalism was very helpful in my More

by LBARRON00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Booker T Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry in the service department, ALL employees in the rental department.
Jul 26, 2018 -

Wolfchase Nissan responded

Thank you so much for the 5-star rating! We really appreciate you taking time out of your day to leave positive feedback on behalf of our service team. I'm so pleased to hear that you have found our team to be professional during both the sales and the service process. We strive for customer experiences like yours. We truly appreciate your loyalty and look forward to serving you again.

July 01, 2018

Very professional It was a welcoming...very professional staff! They took the time to explain everything. From the time i dropped off my car, they instantly started More

by BEVGREEN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane (service dept)
Jul 26, 2018 -

Wolfchase Nissan responded

We love happy customers! Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you found our staff to be friendly and efficient and they communicated well with you. It's always nice to hear from our customers, like you, as we strive for truly exceptional service. We truly appreciate your business and look forward to serving you again.

July 01, 2018

Service My 2 year old car has been hesitating to accelerate. I’ve taken my car back to Nissan twice in the past 2 weeks and have spoken with the assistant ser More

by nursegirl
Recommend Dealer
Yes
Employees Worked With
Danny Meadows, service manager & Heather Null, owner loyalty manager
Jul 26, 2018 -

Wolfchase Nissan responded

Thank you for taking time to provide feedback regarding your recent experience with our Service Department. I'm sorry to hear that your issue was not diagnosed and completed on your first visit, or even your second visit, and I understand how frustrating this can be. I am hopeful that Danny Meadows, our Service Manager, was able to get your car fixed right and that it is now running like it should. If you are still having an issue, please let me know with a reply. We appreciate your loyalty and your patience.

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