Wolfchase Nissan - Service Center

Exceptional! I bought my first Nissan about a year ago. I’ve been bringing my car to this dealership since then. I’ve had an excellent experience every time. Someh I bought my first Nissan about a year ago. I’ve been bringing my car to this dealership since then. I’ve had an excellent experience every time. Somehow this visit was even better. I was concerned that it was close to closing time on a Friday, so everyone may not be in the best mood. I found the exact opposite. I was greeted with a big smile. Diane listened to what I needed done, and within a few minutes brought an estimate. The part I needed for my car was in stock! I expected to sit in the waiting room for 2 hours at the very least. (I needed an oil change, tire rotation, and a new side mirror.) I was there for maybe 30 minutes. Unbelievable! Even the time in the waiting room was pleasant. Everyone was in a great mood- customers and employees alike. When it was time to go Diane gave me her business card and said I could call her anytime. She walked me to the cashier who was friendly, professional and easily answered my question about the receipt. I waved goodbye to everyone and walked to my car. I could not believe that it had been vacuumed!! I went back inside and asked about it. The young lady who greeted me with a big smile had vacuumed the inside of my car! I thanked her, then went through the car wash. During my previous visit it was closed for remodeling. I’ve been looking forward to trying it because it’s not a touchless. It was great. My children noticed that my car had been washed and vacuumed. This visit was exceptional. We all know that dealerships are not the least expensive option when it comes to car service (although I paid less than I expected), but exceptional customer service is invaluable. Thank you for an exceptional visit. More

Leather added over the seats Leather was added over the seats of my new car. The leather was ordered, service was scheduled, and it was completed very quick. The rental car w Leather was added over the seats of my new car. The leather was ordered, service was scheduled, and it was completed very quick. The rental car was offer was greatly appreciated, but didn’t need it. I am a very happy customer the seats look great! Thank you Mr Betts. More

Oil Change Great overall experience. The employees were friendly and the oil change was completed in a timely manner. I would recommend this service center to Great overall experience. The employees were friendly and the oil change was completed in a timely manner. I would recommend this service center to others. More

Good service , very clear expectations and how long time things would take. Timely phone call to alert for pick up of ready car. Diane was very helpful and support , very clear expectations and how long time things would take. Timely phone call to alert for pick up of ready car. Diane was very helpful and supportive with my needs. More

Was nice everyone was very helpful and kept me informed Staff was very helpful kept me updated on car status handle the warranty issue with ease would bring my car back for sure had a very nice experience i Staff was very helpful kept me updated on car status handle the warranty issue with ease would bring my car back for sure had a very nice experience in a very stressful situation More

Good Service Good services I would recommend this dealership to others. The wait was much shorter than the average dealership. The salesman are great as well. The Good services I would recommend this dealership to others. The wait was much shorter than the average dealership. The salesman are great as well. They come over and check in you to determine if you have needs in the sales department More

Parts purchase Once again Ms. Tiffany Cartwright was instrumental in making the VERY HIGH price purchase a pleasure.due to her attitude and demeanour. Please prom Once again Ms. Tiffany Cartwright was instrumental in making the VERY HIGH price purchase a pleasure.due to her attitude and demeanour. Please promote her to a management position, you have much to gain by it. Tiffany calls me after my car is serviced to check that everything is ok. Have NEVER heard from Service Manager. I have purchased 3 vehicles from your dealership in 10 years, and have had all of them serviced at Wolfchase Nissan. Part price was a rip off, check the web, this is a part that fails so frequently tha it is specifically EXCLUDED from the Platinum warranty. Why are service advisors not on the list? They are the first people they see when vehicle is brought it. THEY CAN MAKE YOU OR BREAK YOU. Better wise up, and fast. A negative web posting will insure your service business disappears. Sure you sell a car to a customer every 3-4 years, customers come back for a service related issue every 3-4 MONTHS. More

Great Service! Even though there was a line I was checked in and had a lot less wait time than I was expecting. I will be back. Even though there was a line I was checked in and had a lot less wait time than I was expecting. I will be back. More

Very attentive, thorough, and excellent work! Wolfchase Nissan has always provided quality sales and service to both our Rogue and Senta. I recently recommended them to my cousin in Bartlett, and Wolfchase Nissan has always provided quality sales and service to both our Rogue and Senta. I recently recommended them to my cousin in Bartlett, and after hearing our experience and sitting in our new Rogue, she went with her husband and purchased a new Rogue there as well. More

Oil Change that turned into a $300 bill 😑 Brought my car into the dealership to get an oil change and tire rotation. Found out that I needed a new engine belt that cost over $200. I feel like Brought my car into the dealership to get an oil change and tire rotation. Found out that I needed a new engine belt that cost over $200. I feel like there are always add ons when I bring it in and it is hard to tell what is really necessary. Wouldn't think the engine belt would go out after 6 yrs, but didn't want to risk it. More