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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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August 31, 2018

Battery replacement I have always been very please with the service that I received from everyone here at the dealership!! Quick fast and prompt service!!! Thank you More

by worldtraveler1172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Booker T Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fenton
Oct 08, 2018 -

Wolfchase Nissan responded

First and foremost, thank you for your loyalty to our dealership, we truly appreciate it. I'm happy to hear that you have always been pleased with our service team, we strive to provide truly exceptional service. Thank you for your kind review and we look forward to serving you again.

August 29, 2018

Service maintenance The only reason did not get excellent review was the initial check in. They were busy & some other than service person greeted me and just wrote my na More

by birgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea if ladies name
Oct 08, 2018 -

Wolfchase Nissan responded

Thank you for taking the time to explain the circumstances of your recent visit to our Service Department. On behalf of our entire service team, I apologize for the level of service you received and truly appreciate your patience. I certainly understand your frustrations, especially if others were already taken care of and gone by the time they got to you. We truly appreciate your business and hope to serve your needs again in a much more professional and efficient manner.

August 29, 2018

It was a good experience. Tiffany was very helpful and detailed. She really helped me find a solution to my issue. Then between her and her tech, they resolved my issue and po More

by TM_JUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Oct 08, 2018 -

Wolfchase Nissan responded

Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you found Tiffany to be friendly and efficient. It's always nice to hear from our customers, like you, as we strive for truly exceptional service. We truly appreciate your business and look forward to serving you again.

August 28, 2018

Great Overall Service Was Provided During Oil Change!!! Larry Poe makes sure great service is being provided! For example, he made effort to contact me to see if everything is okay after serviced! More

by MSPATRICEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Poe
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you for taking time out of your day to leave feedback for our dealership regarding your recent visit. I'm pleased to hear that it was excellent and that you appreciated the communication provided by our staff. We truly appreciate your patronage and look forward to serving you again.

August 28, 2018

Good to go. I needed my tires to be rebalanced and rotated. I was very happy with the work and the speed in which they did the work. More

by Crasem and
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the employees name
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you found our staff to be friendly and efficient. It's always nice to hear from our customers, like you, as we strive for truly exceptional service. We truly appreciate your business and look forward to serving you again.

August 28, 2018

My service guy was great personable and helpful I would highly recommend this service department. The associates are always helpful and personable. They also value your time and will try to get you More

by lutherleann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Mills
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you so much for the 5-star rating! We really appreciate you taking time out of your day to leave positive feedback on behalf of our service team. I'm so pleased to hear that you have found our team to be professional during both the sales and the service process. We strive for customer experiences like yours. We truly appreciate your loyalty and look forward to serving you again.

August 28, 2018

Oil change and tire rotations The service was fast and friendly. I was also pleased with the pricing. I received a complimentary car wash with the service I paid for. More

by PAMBENNETT2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the person that took care of me.
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you found our staff to be fast and friendly. We truly appreciate your business and look forward to serving you again.

August 28, 2018

Fast, smooth service Always hospitable when I have a checkup. I get in and get out in a timely manner. Workers are always nice, welcoming, and make me comfortable. More

by DERRTY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Booker T Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Pirani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamilton Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mack, Carl Sanders, Cedric D. Betts, Sr., John Burnett, John Sadler, Marlo Kimble, Kevin Kobas
Sep 25, 2018 -

Wolfchase Nissan responded

We truly appreciate your loyalty and your wonderful review. I'm so happy to hear that you enjoyed your service. We strive to provide truly exceptional service at all levels. Thank you for your business and we look forward to serving you again

August 26, 2018

Customer service was excellent. The customer service I received at Wolfchase Nissan was excellent! The customer advisor was friendly and very welcoming. She was attentive and she kep More

by MLCR49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Martin
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you so much for trusting Wolfchase Nissan with your recent service needs. I'm pleased to hear that you found our staff to be friendly and efficient. It's always nice to hear from our customers, like you, as we strive for truly exceptional service. We truly appreciate your business and look forward to serving you again.

August 25, 2018

Great work, customer service needs work Greeted upon arrival, however that could have been quicker. Asked about timeframe and was told 1 hour. Total time for completion was 2hrs 15 minutes. More

by Tululah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Pirani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Wolfchase Nissan responded

Thank you for taking time out of your day to provide candid feedback about your recent visit to our Service Department. I will certainly pass your comments along to our Service Manager so that he can review them with all employees involved. There is not advantage or disadvantage to the customer for presenting a coupon up front, the only thing it does for us is give us the information to charge the correct amount at the time of write up and not have to adjust the price at the cashier, it's actually in place as a convenience to the customer. We appreciate your business and look forward to serving you again.

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