Wolfchase Nissan - Service Center

Good! Working with David Fenton was my pleasure. He kept me informed at all time. First recall part was broken had to reorder. Recall on ABS actuator 2016 Working with David Fenton was my pleasure. He kept me informed at all time. First recall part was broken had to reorder. Recall on ABS actuator 2016 maxiam. More

Unprofessional and tacky David has the worst customer service skills that I've ever seen. Got the run around for four days!! Took my car in on Tuesday morning for transmissi David has the worst customer service skills that I've ever seen. Got the run around for four days!! Took my car in on Tuesday morning for transmission problem and wheel bearing problem. A day later I called David to ask about the status of the car. He said that the mechanic was getting codes from my car to submit to my warranty company. The next day..... no phone call from David. I call him and he acts as if I'm disturbing him and seems to not want to be bothered. I ask again about the status of my car. He says that he doesn't know what's wrong with my car and says that he's still waiting to get the codes from the mechanic. Also stated that the warranty company not only wanted the codes from the mechanic, but that the transmission would have to be broken down before the warranty rep came out to inspect the car. The next day after not receiving a call from David again.......I got suspicious and drove up to Wolfchase Nissan. There my car was sitting outside and nothing had been done to it. David looked like a deer caught in headlights and rushes to his desk to call my warranty company. This was actually his FIRST time contacting my warranty company. So, basically he LIED. At this time, I became distrustful of him and began to question everything that he did. I went home in hopes that he would do the right thing from that point on. After talking to my warranty company that afternoon, they stated that they were not coming out to Wolfchase Nissan to do an inspection on my car and were never planning to come out...and that they had approved the repairs (upon David's call to them) and were waiting for David to make the next necessary move. After confronting David, he got loud and unprofessional and told me that I can take my car somewhere else if I didn't like his service. Needless to say he got an earful from me. Felt highly disrespected, degraded, and taken for a fool. END RESULT......I ended up driving off with my car and declining repairs. After taking me through all of this chaos....this man had the nerve to charge me over $100 for wasting my time. His business etiquette was a total disgrace to good men out here who stand for what's right and a disgrace to women who work hard for their money and who strive to treat others with dignity and respect. More

So/so Tire prices are to high but David Fenton and Larry, And Tiffany are very helpful. Their the only reason we come back sometimes. Thank you Tire prices are to high but David Fenton and Larry, And Tiffany are very helpful. Their the only reason we come back sometimes. Thank you More

Good service nice employee Little high price compared to another Nissan in mobile al got charged 30.00 for that same service her 59.00 that high a littel Little high price compared to another Nissan in mobile al got charged 30.00 for that same service her 59.00 that high a littel More

The Best Great customer service fast and great prices for the service. The environment is very comfortable for the customers and coffee is always perpared for Great customer service fast and great prices for the service. The environment is very comfortable for the customers and coffee is always perpared for the customers. I appreciate doing business with someone that knows nissan. More

Outstanding customer service I would like to acknowledge Mr. Booker T. Johnson for going above and beyond his duties. While waiting on my car to be serviced, he offered his se I would like to acknowledge Mr. Booker T. Johnson for going above and beyond his duties. While waiting on my car to be serviced, he offered his service to me, by giving me a ride to the store and picking me up when in was done since the person who drives ths shuttle was out. Also i would like to thank Mrs. Burch for assisting me and explainig to me the details and breakdown of my cost. I thank both of you doe a pleasant experience on Tuesday 11-27-2018. More

Awesome service Awesome customer service in the service department. I know my vehicles are in good hands when I drop them off. David is very knowledgeable about what Awesome customer service in the service department. I know my vehicles are in good hands when I drop them off. David is very knowledgeable about what is going on and keeps me in the loop on everything going on. More

Brake flush, drive belt The service department did an excellent job. They had to replace one pulley. I was given a discount on that. I called Tiffany Cartwright Tuesday The service department did an excellent job. They had to replace one pulley. I was given a discount on that. I called Tiffany Cartwright Tuesday morning and set up an appointment. She kept me posted while my car was being serviced. More

Wolfchase Nissan Best Services Ever I arrived On agreed schedule time. My car was ready within an hour. I while waiting in the waiting room I had the pleasure of playing games on their I arrived On agreed schedule time. My car was ready within an hour. I while waiting in the waiting room I had the pleasure of playing games on their computer and eating snacks. My car was ready before I was ready. Just a very nice experience. Wow they even vacuum my car out it was a mess. Thanks More

Excellent Service They always provide excellent customer service and go above and beyond. Amanda was fantastic and the work was done in a very timely fashion and correc They always provide excellent customer service and go above and beyond. Amanda was fantastic and the work was done in a very timely fashion and correctly: More