Wolfchase Nissan - Service Center

it was great! I have the rating that I have was because when I went in it was full.I was told on the phone that it wasn't,but they worked me in a timely matter & al I have the rating that I have was because when I went in it was full.I was told on the phone that it wasn't,but they worked me in a timely matter & alerted me of all the other issued also. More

Time!!! In all the services was good, but the time it took to service my car and nobody came to me to let me know it's going to talk longer than an hour! But In all the services was good, but the time it took to service my car and nobody came to me to let me know it's going to talk longer than an hour! But thank your for recognizing that it was taking longer than usual , besides I did make an appointment!and also the service advisor did give me the oil change for free and I thank you for that. More

Friendly customer service Timely and courteous Took a long time to get an appointment Service department was efficient and courteous Facility was clean and very accessibl Timely and courteous Took a long time to get an appointment Service department was efficient and courteous Facility was clean and very accessible with adequate space. More

Oil change tire rotation Always get quality service this time I felt I mattered. Service Rep gave me card to call her when I need to make another appointment Always get quality service this time I felt I mattered. Service Rep gave me card to call her when I need to make another appointment More

I need some discount I would like some discount for my SUV. Everyone is very kind. I definitely enjoy my visit. I wish that one day I can buy another Nissan. I would like some discount for my SUV. Everyone is very kind. I definitely enjoy my visit. I wish that one day I can buy another Nissan. More

Exceptional Service! I was treated very well from the time I arrived through checkout. Technician, Wes Ash (?), quickly diagnosed my problem and came up with a quick and I was treated very well from the time I arrived through checkout. Technician, Wes Ash (?), quickly diagnosed my problem and came up with a quick and affordable solution. He also explained the problem in layman’s terms which I appreciated being a “non-car” guy. I will definitely be back. More

Trustworthy quality service Needed an oil change, took care of the inspection and reported back the need for a filter that I had forgotten about and even though the car needed a Needed an oil change, took care of the inspection and reported back the need for a filter that I had forgotten about and even though the car needed a few more things there was no pressure on me to complete immediately. More

Expensive but detailed I went for an oil change and wound up with a list of over priced things my car ‘needs’. I have 50k mile tires...and am at 39k yet they repeatedly tell I went for an oil change and wound up with a list of over priced things my car ‘needs’. I have 50k mile tires...and am at 39k yet they repeatedly tell me I need new tires...for example. At least I now know what’s ‘wrong’ with the car...I think? Over over over priced oil change...even with a coupon. More

Issues using the "scheduled appointment" option I wanted to give feedback to my recent experience for the service department - in December 2018 I made 3 trips to have my oil changed at your location I wanted to give feedback to my recent experience for the service department - in December 2018 I made 3 trips to have my oil changed at your location and I live an hour away from your facility. For the first 2 attempts, there was more than a 2 1/2-3 hour wait period for a routine oil change (only). The third time I decided to use the website to "schedule" an appointment time. My appointment was scheduled for a 4:00 appointment, I arrived at 3:50pm; however, there was still over an hour wait for an oil change. I asked some of the staff how the "appointment" service was "supposed" to work and none of them could answer that question. I feel that if you have the ability to "schedule" an appointment then it should be conducted in a timely manner. I would assume you would have one dedicated bay to handle your "scheduled" appointments for routine oil changes. However, this does not appear to be how this is handled. I have used the "appointment" service several times and each time there is still a long wait period, so I do see the advantage of scheduling an appointment. I feel your staff is very friendly; however, I would look into how your "scheduled service" options could be improved so that your customers are not disappointed, as I was. More

Amazing Very pleasant and cheerful environment. Didn't bug me cause I was a hour early for my appointment like some places. Was barely there 40 minutes and m Very pleasant and cheerful environment. Didn't bug me cause I was a hour early for my appointment like some places. Was barely there 40 minutes and my truck was ready. More