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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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April 06, 2021

Absolutely amazing customer service and did everything possible to help me get into a nice and safe car for me and my children they were awesome More

by PROUDMOMMY1993.1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Pirani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

Great service and also great timing. I wasn't there long and they also let me know what I would need down the line. I appreciate the awesome job. More

by THARDING15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Burch
April 03, 2021

I enjoyed the experience. From the shuttle trip to the pick up was so pleasant. His conversation was perfect and with Covid those interactions are limited 😩. More

by jacobia2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
April 02, 2021

Service consultants Brittany & Dave were very helpful in getting my Nissan set up to be repaired. Dianne helped me find a time that was convenient. My Versa had a door latch issue that was taken care of & t More

by Nissanfam
Recommend Dealer
Yes
Employees Worked With
Diane Burch
April 01, 2021

I brought my Murano in for a new tire and ended up needing an alignment. We had hit something on the interstate and had more damage plus a recall. They said they had all parts to start on the insuranc More

by NGW7582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Burch
April 01, 2021

The people were very friendly and did an excellent job on detailing my vehicle. It was a great job on the inside and outside. I liked that they wanted me to be very pleased with their work. More

by RODDYMATHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
March 29, 2021

Easy in and out. Did not get a copy of the checks you normally do...tires, battery, etc. Thanks for the free oil and filter change More

by driffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
Mar 30, 2021 -

Wolfchase Nissan responded

On behalf of our entire Service Team here at Wolfchase Nissan, I'd like to thank you for sharing this great review about our dealership. We're thrilled that you were happy with your recent service and appreciated the complimentary oil and filter change. We value your business and look forward to serving you again.

March 29, 2021

Staff is always friendly. The shuttle service I received was great. Professional and friendly, the drive was great, he followed all the driving requirements and I felt safe at all times. Diane i More

by COOKBRENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Burch
Mar 30, 2021 -

Wolfchase Nissan responded

Thanks so much, Brenda, for your amazing review. It's great to hear that you always enjoy dealing with our staff and find them to be both professional and friendly. I'm so happy to hear that you appreciate the service shuttle and the driver. It's rewarding to hear our loyal customers speak about the complimentary amenities, as they don't get nearly enough recognition. We truly value your loyalty and look forward to serving you again.

March 29, 2021

i have not been Satisfied with my Service in any way i had an oil leak repaired and it’s still leaking and no one has yet to call me to repair it More

by A.vernell
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali Pirani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hamilton Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Daher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hargrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mack, John Sadler, Oliver Turner, Chris Wainscott, Chris Dresser, Diane Burch
Mar 30, 2021 -

Wolfchase Nissan responded

Thank you for taking time to provide feedback regarding your recent service experience. I am so sorry to hear that your car is still leaking and I completely understand your frustrations. I will personally take a copy of your review over to our Service Manager and you should expect to hear from him soon, so we can get this issue corrected for you. We value your business and want you to be completely satisfied.

Apr 15, 2021 -

A.vernell responded

I was not satisfied all with the response I received from the service manager I willing to have the service done if would said it would be done for an additional reduced amount of the $680.70 to repair the other two leaks that were missed the first repair. Do to my inconvenience for the last month

March 28, 2021

Great customer service for a SUNNY Saturday. My oil change was timely. I was greeted and given instructions on the wait time and where I could sit. More

by Sasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Burch
Mar 30, 2021 -

Wolfchase Nissan responded

Sasha, thank you for giving Wolfchase Nissan the opportunity to service your vehicle recently, we truly appreciate your business. I'm pleased to hear that everything went great and you were communicated with well throughout the process. We value your loyalty and look forward to serving you again.

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